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Changes for page Student Technology Center

Last modified by Christine Sklareski on 2025/03/17 13:59
From version 2.9
edited by christine_sklareski
on 2025/01/22 11:18
Change comment: There is no comment for this version
To version 3.1
edited by christine_sklareski
on 2025/01/22 11:20
Change comment: There is no comment for this version

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... ... @@ -61,7 +61,7 @@
61 61  
62 62  = District Email Through Gmail =
63 63  
64 -To log in to your student district email account, access through Clever SSO as described above or open a new browser tab and enter **mail.etownstudents.org** into the address bar. Enter your district username and password to log in. Learn about Gmail in Google's [[Gmail cheat sheet>>https://support.google.com/a/users/answer/9789873?visit_id=638725649738145812-121632128&rd=1||rel="noopener noreferrer" target="_blank"]][[https://support.google.com/a/users/answer/9789873?visit_id=638725649738145812-121632128&rd=1]].
64 +To log in to your student district email account, access through Clever SSO as described above or open a new browser tab and enter **mail.etownstudents.org** into the address bar. Enter your district username and password to log in. Learn about Gmail in Google's [[Gmail cheat sheet>>https://support.google.com/a/users/answer/9789873?visit_id=638725649738145812-121632128&rd=1||rel="noopener noreferrer" target="_blank"]].
65 65  
66 66  ----
67 67  
... ... @@ -107,9 +107,9 @@
107 107  
108 108  == How to Use IIQ ==
109 109  
110 -* [[Tipsheet>>https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing||rel="noopener noreferrer" target="_blank"]][[url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
111 -* [[Tipsheet 2>>https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing||rel="noopener noreferrer" target="_blank"]][[url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
112 -* [[Tutorial>>https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]][[url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
110 +* [[Tipsheet>>https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]: shows how to create a new ticket and shows a sample new ticket email notification.
111 +* [[Tipsheet 2>>https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
112 +* [[Tutorial>>https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]](9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
113 113  
114 114  ----
115 115  
... ... @@ -117,10 +117,10 @@
117 117  
118 118  After graduation or withdrawal from the district, seniors and students who unenroll will no longer have access to Google Drive or student emails. The Department of Technology Services recommends that if you have an interest in retaining your files, follow the directions below prior to leaving or before June 30 of your graduating year when senior accounts are disabled.
119 119  
120 -* Gmail Contacts: [[Export district contacts>>https://support.google.com/contacts/answer/1069522?hl=en&ref_topic=3396994&vid=0-468831540079-1495807006102&visit_id=1-636314037636042411-989413055&rd=2||rel="noopener noreferrer" target="_blank"]][[https://support.google.com/contacts/answer/1069522?hl=en&ref_topic=3396994&vid=0-468831540079-1495807006102&visit_id=1-636314037636042411-989413055&rd=2]] and import into a personal email account.
121 -* Emails and Google Drive files: Use [[Google Takeout>>https://drive.google.com/file/d/1Dl8o7nNyXfj-a1wcwvK1wqWkkKSks7xB/view?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]][[https://drive.google.com/file/d/1Dl8o7nNyXfj-a1wcwvK1wqWkkKSks7xB/view?scrlybrkr=f4522331]] to transfer your content.
120 +* Gmail Contacts: [[Export district contacts>>https://support.google.com/contacts/answer/1069522?hl=en&ref_topic=3396994&vid=0-468831540079-1495807006102&visit_id=1-636314037636042411-989413055&rd=2||rel="noopener noreferrer" target="_blank"]] and import into a personal email account.
121 +* Emails and Google Drive files: Use [[Google Takeout>>https://drive.google.com/file/d/1Dl8o7nNyXfj-a1wcwvK1wqWkkKSks7xB/view?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]] to transfer your content.
122 122  
123 -Need Additional Help: Open a support ticket through [[IncidentIQ>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]][[http://support.etownschools.org]].
123 +Need Additional Help: Open a support ticket through [[IncidentIQ>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]].
124 124  
125 125  ----
126 126