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Changes for page Student Technology Center

Last modified by Christine Sklareski on 2025/03/17 13:59
From version 1.5
edited by christine_sklareski
on 2025/01/22 11:10
Change comment: There is no comment for this version
To version 1.4
edited by christine_sklareski
on 2025/01/22 11:08
Change comment: There is no comment for this version

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... ... @@ -53,19 +53,19 @@
53 53  
54 54  ----
55 55  
56 -= Chromebooks: 1/1 Personalized Learning =
56 += **Chromebooks: 1/1 Personalized Learning** =
57 57  
58 -Students in grades 1 through 12 use Chromebooks for instructional purposes. Students are responsible for their Chromebooks. Learn about Chromebook care, best practices for security, and where to find technology support through the [[Chromebook packet>>https://drive.google.com/file/d/1P_CvrGnPQWnV6BrsTqNhLcItqOeHicsI/view||rel=" noopener noreferrer" target="_blank"]][[https://drive.google.com/file/d/1P_CvrGnPQWnV6BrsTqNhLcItqOeHicsI/view]]. Also, refer to the [[EASD One-to-One/Personalized Learning>>path:/bin/view/Main/Technology%20in%20EASD/One-to-One%20Personalized%20Learning%20Initiative%20%28Chromebook%20Center%29/||target="_blank"]][[doc:Main.Technology in EASD.One-to-One Personalized Learning Initiative (Chromebook Center).WebHome]] section for complete guidelines.
58 +Students in grades 1 through 12 use Chromebooks for instructional purposes. Students are responsible for their Chromebooks. Learn about Chromebook care, best practices for security, and where to find technology support through the [[Chromebook packet>>https://drive.google.com/file/d/1P_CvrGnPQWnV6BrsTqNhLcItqOeHicsI/view]]. Also, refer to the [[EASD One-to-One/Personalized Learning>>doc:Main.Technology in EASD.One-to-One Personalized Learning Initiative (Chromebook Center).WebHome]] section for complete guidelines.
59 59  
60 60  ----
61 61  
62 -= District Email Through Gmail =
62 += **District Email Through Gmail** =
63 63  
64 -To log in to your student district email account, access through Clever SSO as described above or open a new browser tab and enter **mail.etownstudents.org** into the address bar. Enter your district username and password to log in. Learn about Gmail in Google's [[Gmail cheat sheet>>https://support.google.com/a/users/answer/9789873?visit_id=638725649738145812-121632128&rd=1||rel=" noopener noreferrer" target="_blank"]][[https://support.google.com/a/users/answer/9789873?visit_id=638725649738145812-121632128&rd=1]].
64 +To log in to your student district email account, access through Clever SSO as described above or open a new browser tab and enter **mail.etownstudents.org** into the address bar. Enter your district username and password to log in. Learn about Gmail in Google's [[Gmail cheat sheet>>https://support.google.com/a/users/answer/9789873?visit_id=638725649738145812-121632128&rd=1]].
65 65  
66 66  ----
67 67  
68 -= New Students =
68 += **New Students** =
69 69  
70 70  * Contact their teacher or counseling office to find out their district login credentials.
71 71  * Contact their teacher when having issues logging in to a district system.
... ... @@ -75,7 +75,7 @@
75 75  
76 76  ----
77 77  
78 -= Software Accounts =
78 += **Software Accounts** =
79 79  
80 80  EASD subscribes to online software programs that supplement coursework and increase learning. When a student's district technology account is created, accounts are also created within the other software programs. Which ones are dependent on their grade level. Students will be directed by their teacher when they need to log into one of the software applications. Teachers will provide instruction on how to access and use it. The software includes, but is not limited to:
81 81  
... ... @@ -89,7 +89,7 @@
89 89  
90 90  ----
91 91  
92 -= Finding Technology Help =
92 += **Finding Technology Help** =
93 93  
94 94  Students should contact their teacher for help with any technology system that they are being directed to use. If they require further help, they should submit a tech request to the Department of Technology services through IncidentIQ, which can be accessed through Clever SSO or by going to support.etownschools.org in their web browser.
95 95  
... ... @@ -99,7 +99,7 @@
99 99  
100 100  == Email Confirmation ==
101 101  
102 -Once a ticket has been submitted, students will receive a confirmation email in their district Gmail account. Click the **Gmail** link in Clever SSO or go to **mail.etownstudents.org** and log in with their district login credentials. All communication regarding the issue will be through the support ticket. Students will receive email notifications showing a log of student and technician notes.
102 +Once a ticket has been submitted, students will receive a confirmation email in their district Gmail account. Click the **Gmail** link in Clever SSO or go to **mail.etownstudents.org** and log in with their district login credentials. All communication regarding the issue will be through the support ticket. Students will receive email notificationss showing a log of student and technician notes.
103 103  
104 104  == Adding notes into the ticket ==
105 105  
... ... @@ -107,24 +107,24 @@
107 107  
108 108  == How to Use IIQ ==
109 109  
110 -* [[Tipsheet>>https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]][[url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
111 -* [[Tipsheet 2>>https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]][[url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
112 -* [[Tutorial>>https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]][[url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
110 +* [[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]: shows how to create a new ticket and shows a sample new ticket email notification.
111 +* [[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
112 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
113 113  
114 114  ----
115 115  
116 -= Graduating Seniors and Students Leaving the District =
116 += **Graduating Seniors and Students Leaving the District** =
117 117  
118 -After graduation or withdrawal from the district, seniors and students who unenroll will no longer have access to Google Drive or student emails. The Department of Technology Services recommends that if you have an interest in retaining your files, follow the directions below prior to leaving or before June 30 of your graduating year when senior accounts are disabled.
118 +After graduation or withdrawal from the district, seniors and students who unenroll will no longer have access to Google Drive or student emails. The Department of Technology Servides recommends that if you have an interest in retaining your files, follow the directions below prior to leaving or before June 30 of your graduating year when senior accounts are disabled.
119 119  
120 -* Gmail Contacts: [[Export district contacts>>https://support.google.com/contacts/answer/1069522?hl=en&ref_topic=3396994&vid=0-468831540079-1495807006102&visit_id=1-636314037636042411-989413055&rd=2||rel=" noopener noreferrer" target="_blank"]][[https://support.google.com/contacts/answer/1069522?hl=en&ref_topic=3396994&vid=0-468831540079-1495807006102&visit_id=1-636314037636042411-989413055&rd=2]] and import into a personal email account.
121 -* Emails and Google Drive files: Use [[Google Takeout>>https://drive.google.com/file/d/1Dl8o7nNyXfj-a1wcwvK1wqWkkKSks7xB/view?scrlybrkr=f4522331||rel=" noopener noreferrer" target="_blank"]][[https://drive.google.com/file/d/1Dl8o7nNyXfj-a1wcwvK1wqWkkKSks7xB/view?scrlybrkr=f4522331]] to transfer your content.
120 +* Gmail Contacts: [[Export district contacts>>https://support.google.com/contacts/answer/1069522?hl=en&ref_topic=3396994&vid=0-468831540079-1495807006102&visit_id=1-636314037636042411-989413055&rd=2]] and import into a personal email account.
121 +* Emails and Google Drive files: Use [[Google Takeout>>https://drive.google.com/file/d/1Dl8o7nNyXfj-a1wcwvK1wqWkkKSks7xB/view?scrlybrkr=f4522331]] to transfer your content.
122 122  
123 -Need Additional Help: Open a support ticket through [[IncidentIQ>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]][[http://support.etownschools.org]].
123 +Need Additional Help: Open a support ticket through [[IncidentIQ>>http://support.etownschools.org]].
124 124  
125 125  ----
126 126  
127 -= Looking for More Help? =
127 += **Looking for More Help?** =
128 128  
129 129  * [[Chromebook User>>https://xwiki:Main.Technology in EASD.Student Technology Center.Chromebook User.WebHome]] (Grs 1 - 12)
130 130  * [[Clever SSO>>doc:.Clever SSO - Logging In.WebHome]] ( Grs K - 12)