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Last modified by Christine Sklareski on 2025/03/05 14:57
From version 8.1
edited by Christine Sklareski
on 2025/03/05 14:57
Change comment: There is no comment for this version
To version 9.1
edited by Christine Sklareski
on 2025/03/05 14:57
Change comment: There is no comment for this version

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13 13  * [[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255);"]]: shows how to create a new ticket and shows a sample new ticket email notification.
14 14  * [[Tipsheet 2>>doc:Main.WebsitesSoftware.IncidentIQ 2.Reply_Ticket-Add_Attachment.WebHome]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
15 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
15 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
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