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Last modified by Christine Sklareski on 2025/03/05 14:57
From version 3.2
edited by christine_sklareski
on 2025/01/10 11:13
Change comment: There is no comment for this version
To version 5.2
edited by christine_sklareski
on 2025/01/22 11:37
Change comment: There is no comment for this version

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5 5  Students log in to IIQ with their district Gmail address (including "@etownstudents.org") and district password. Once in iiQ, fill in the fields with as much information describing the issue and note any troubleshooting steps that have been taken. The ticket will be assigned to the appropriate technician based on the information provided. Students will receive support ticket notifications through their district email account.
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7 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
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9 9  {{info}}
10 -**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
8 +**Parents/Guardians can assist their students by opening a support ticket with Technology Services** through **[[a guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel=" noopener noreferrer" target="_blank"]]**. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
11 11  {{/info}}
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13 13  **How to Use IIQ:**