Changes for page Troubleshooting Student Devices and Accounts

Last modified by Christine Sklareski on 2025/03/05 14:57

From 2.1 to 2.2

From version 1.1

edited by christine_sklareski
on 2025/01/10 11:12

Change comment: There is no comment for this version

To version 2.1

edited by christine_sklareski
on 2025/01/10 11:12

Change comment: There is no comment for this version

Summary

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Content

@@ -8,8 +8,8 @@
  **How to Use IIQ:**
--* **[[Tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]**: shows how to create a new ticket and shows a sample new ticket email notification.
--* **[[Tipsheet 2>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]**: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
--* [[**Tutorial**>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
++* **[[Tipsheet>>https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]**: shows how to create a new ticket and shows a sample new ticket email notification.
++* **[[Tipsheet 2>>https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]**: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
++* [[**Tutorial**>>https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.