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Changes for page Help Center

Last modified by christine_sklareski on 2025/01/22 16:17
From version 3.1
edited by christine_sklareski
on 2025/01/22 16:17
Change comment: There is no comment for this version
To version 2.1
edited by christine_sklareski
on 2025/01/22 16:16
Change comment: There is no comment for this version

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1 -Help Center
1 +Help Center 2
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11 11  The EASD Technology Services department is prepared and equipped to provide support for student Chromebook issues. For tracking purposes, we need all requests logged in the support ticket database. Access the Technology Support form at the link below. Follow these steps to begin the support process: 
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13 13  * Complete a support ticket. Communication regarding the support ticket will take place through the student's district Google email account only. If the student is unable to complete the ticket prior to drop-off, it must be completed at the kiosk in the IMC Technology Office.
14 -\\**[[TECHNOLOGY SUPPORT FORM>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]** via IncidentIQ
14 +\\**[[TECHNOLOGY SUPPORT FORM>>http://support.etownschools.org||rel=" noopener noreferrer" target="_blank"]]** via IncidentIQ
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16 16  * Students will log in to the Web Help Desk System using their EASD district username and password and fill in the fields describing the issue. The support ticket will be assigned to the appropriate technician to assist with that particular issue.
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26 26  * Barring a part backorder, most electronic devices are repaired within 48 hours.
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28 -* Parents/Guardians can assist their students by [[opening a support ticket>>https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel="noopener noreferrer" target="_blank"]] with Technology Services through a guest account in IncidentIQ. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
28 +* Parents/Guardians can assist their students by [[opening a support ticket>>https://etownschools.incidentiq.com/guest/27BN4WAB/request-support||rel=" noopener noreferrer" target="_blank"]] with Technology Services through a guest account in IncidentIQ. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
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