Wiki source code of HOWTO: Schoology Sapphire Grade Sync
Last modified by Calvin Henderson on 2025/03/31 08:44
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1.1 | 1 | Follow the directions below as the first level troubleshooting steps to correct grade discrepancies : |
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| 3 | * In your Sapphire Gradebook, select a course and section | ||
| 4 | * Click **Utilities** (toolbox icon) in the left navigation menu | ||
| 5 | * Click **Schoology Integration Wizard** | ||
| 6 | * When the wizard opens, **select a class** to sync | ||
| 7 | * Where it says "Quick Class Sync", click the carrot (down arrow) to expand the menu | ||
| 8 | * Click **Full Class Sync** to begin the sync | ||
| 9 | * When the sync has completed, **go back to the Main Gradebook and recalculate the gradebook** (click the Save button). | ||
| 10 | * Compare grade totals in Schoology and Sapphire to see if the sync fixed the discrepancy. | ||
| 11 | * If grades still don't match, submit a support ticket in IncidentIQ. | ||
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| 13 | [[image:attach:FAQ.HOWTO: Schoology Sapphire Grade Sync@Sync-FAQ.png||alt="Sapphire sync tool with the sync button expanded to reveal Full Class Sync." queryString="rev=1.1&width=791&height=422"]] | ||
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| 15 | (% contenteditable="false" tabindex="-1" style="background-image:url(https://wiki.etownschools.org/webjars/wiki%3Axwiki/xwiki-platform-ckeditor-webjar/16.10.1/plugins/widget/images/handle.png); background:rgba(220,220,220,0.5); display:none" %)[[image:data:image/gif;base64,R0lGODlhAQABAPABAP///wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw==||draggable="true" height="15" role="presentation" title="Click and drag to move" width="15"]] |