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Wiki source code of Teacher_Directions-GS2624

Version 9.1 by Christine Sklareski on 2025/05/30 12:20
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Christine Sklareski 1.3 8 This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
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Christine Sklareski 1.4 12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
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Christine Sklareski 6.9 15 **Hardware**: Front view of phone and explanation of buttons
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Christine Sklareski 6.2 18 [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
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21 **Things to note:**
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Christine Sklareski 6.15 23 * The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
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Christine Sklareski 6.10 25 **Home screen of the phone's digital display:**
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Christine Sklareski 6.18 27 * **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 * **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
Christine Sklareski 6.19 29 * **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
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Christine Sklareski 6.12 31 [[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
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42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
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54 = Place Calls =
55
56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57
58 == Multiple ways to Initiate a call: ==
59
60 1. Pick up the handset
61 1. Press the Speaker button on the phone
Christine Sklareski 6.24 62 1. Press a name in the Speed dial.
Christine Sklareski 1.2 63 1. Find a name in Contacts
64
65 == Place Calls ==
66
67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call
69 ** Use the keypad to enter the extension
Christine Sklareski 6.21 70 ** Press the **Dial** softkey or wait for the call to connect automatically.
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Christine Sklareski 1.2 72 * **To place a call to an outside phone number**:
73 ** Initiate a call
Christine Sklareski 6.20 74 ** Dial **9** (to access the outside line)
Christine Sklareski 1.2 75 ** Dial the external phone number
Christine Sklareski 6.21 76 ** Press the **Dial** softkey or wait for the call to connect automatically.
Christine Sklareski 1.2 77
78 == Place Emergency Calls ==
79
80 * **To place an emergency 911 call:**
81 ** Initiate a call.
82 ** Dial 911 or 9911.
Christine Sklareski 6.22 83 ** Press the **Dial** softkey or wait for the call to connect automatically.
Christine Sklareski 6.32 84 **To place an internal emergency call to alert the office of an issue:**
Christine Sklareski 1.2 85 ** Initiate a call.
86 ** Dial your building's internal emergency extension.
Christine Sklareski 6.22 87 ** Press the **Dial** softkey or wait for the call to connect automatically.
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Christine Sklareski 6.37 95 [[Figure . Grandstream teacher phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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Christine Sklareski 3.1 107 = Answer Calls =
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Christine Sklareski 4.2 112 Caller ID will show who is calling.
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Christine Sklareski 4.2 114 * **To answer a single incoming call**:
Christine Sklareski 6.28 115 ** Pick up the handset or press the "Answer" softkey to answer the call via speaker.
Christine Sklareski 6.26 116
Christine Sklareski 4.2 117 * **To answer an incoming call during an active call:**
Christine Sklareski 6.28 118 ** When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold. 
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Christine Sklareski 4.2 120 * **To pick up a call ringing at another phone in your group**
121 **
122 * **To send a ringing call to voicemail instead of answering**
Christine Sklareski 6.29 123 ** Press **Reject** softkey to transfer the call to voicemail.
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Christine Sklareski 6.27 130 [[Figure . Grandstream phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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Christine Sklareski 4.12 141 = Directory and Contact List =
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Christine Sklareski 4.12 143 * **Finding EASD extensions in the directory**:
Christine Sklareski 7.2 144 ** Press the **Contacts** button (lowest button on the right)
Christine Sklareski 7.14 145 ** Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
Christine Sklareski 7.4 146 ** Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
Christine Sklareski 7.6 147 ** When the correct name shows in the search results, highlight it using the arrow keys.
Christine Sklareski 7.4 148 ** Press **Dial.**
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Christine Sklareski 7.18 155 [[Figure . Grandstream LDAP search screen>>image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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Christine Sklareski 4.4 165 = Call History =
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Christine Sklareski 6.30 167 * Press the** History** softkey to view call history.
168 * Initiate a call from the history by tapping the green call button. Use the arrow keys to scroll through the history.
Christine Sklareski 6.31 169 * Press the **Home** button to return to the Home screen.
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171 == Missed Calls ==
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173 * When there is a missed call, the display will show a missed call dialog on the idle screen.
Christine Sklareski 6.33 174 * Tap the **CallReturn** softkey to return the call.
175 * Tap the **Dismiss** softkey to return to the home screen.
176 * Tap the **History** softkey to open call history.
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Christine Sklareski 6.32 183 [[image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
184 [[image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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Christine Sklareski 4.15 194 = Availability State: Do Not Disturb =
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196 * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
Christine Sklareski 6.35 197 ** To initiate do not disturb, press the mute button on the phone. Toggle between on and off using the mute button.
Christine Sklareski 4.14 198 ** Calls can still be made out when the phone is in DND.
Christine Sklareski 6.35 199 ** All incoming calls will be sent right to voicemail.
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201 * **Pressing the mute button on the right side of phone pad:**
202 ** During a call: will mute the microphone.
203 ** Off a call: will engage do not disturb for the phone.
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Christine Sklareski 6.34 210 [[Figure . Grandstream teacher phone do not disturb.>>image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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Christine Sklareski 4.13 220 = Voicemail and Auto Attendant =
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225 * No voicemails will be stored locally on the phones.
226 * All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
227 * The .wav files will need to be downloaded to the computer and played in Apple Music.
228 * Voicemails can also be accessed through the Wave phone app, if using.
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Christine Sklareski 7.8 235 [[Figure . Grandstream voicemail to email screenshot>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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Christine Sklareski 4.16 248 = Phone Settings =
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Christine Sklareski 7.11 250 * **Adjust sound and set ring tones:**
Christine Sklareski 7.10 251 ** Press the **OK** button in the center of the arrow keys.
252 ** Use the arrow keys to select **Preferences** and select **Sound.**
Christine Sklareski 7.12 253 ** For **Ringtone**, use the right arrow key to move through the ring tones.
254 ** Press **Save** (softkey).
Christine Sklareski 7.15 255 * **Set LDAP (Contacts) to search by ABC by default:**
Christine Sklareski 7.19 256 ** In **Preferences, **tap the right arrow to open** Input Method.**
Christine Sklareski 7.15 257 ** Arrow down to **Input Method for LDAP.**
258 ** Use** **the right arrow key to change to **ABC.**
Christine Sklareski 7.16 259 ** Press the **Save **softkey.
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Christine Sklareski 7.19 266 [[Figure . Grandstream phone apps>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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