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Wiki source code of Teacher_Directions-GS2624

Version 6.32 by Christine Sklareski on 2025/05/29 15:54
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8 This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
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12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
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15 **Hardware**: Front view of phone and explanation of buttons
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18 [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
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21 **Things to note:**
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23 * The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
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25 **Home screen of the phone's digital display:**
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27 * **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 * **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
29 * **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
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31 [[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
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42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
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54 = Place Calls =
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56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
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58 == Multiple ways to Initiate a call: ==
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60 1. Pick up the handset
61 1. Press the Speaker button on the phone
62 1. Press a name in the Speed dial.
63 1. Find a name in Contacts
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65 == Place Calls ==
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67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call
69 ** Use the keypad to enter the extension
70 ** Press the **Dial** softkey or wait for the call to connect automatically.
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72 * **To place a call to an outside phone number**:
73 ** Initiate a call
74 ** Dial **9** (to access the outside line)
75 ** Dial the external phone number
76 ** Press the **Dial** softkey or wait for the call to connect automatically.
77
78 == Place Emergency Calls ==
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80 * **To place an emergency 911 call:**
81 ** Initiate a call.
82 ** Dial 911 or 9911.
83 ** Press the **Dial** softkey or wait for the call to connect automatically.
84 **To place an internal emergency call to alert the office of an issue:**
85 ** Initiate a call.
86 ** Dial your building's internal emergency extension.
87 ** Press the **Dial** softkey or wait for the call to connect automatically.
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95 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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107 = Answer Calls =
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112 Caller ID will show who is calling.
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114 * **To answer a single incoming call**:
115 ** Pick up the handset or press the "Answer" softkey to answer the call via speaker.
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117 * **To answer an incoming call during an active call:**
118 ** When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold. 
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120 * **To pick up a call ringing at another phone in your group**
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122 * **To send a ringing call to voicemail instead of answering**
123 ** Press **Reject** softkey to transfer the call to voicemail.
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130 [[Figure . Grandstream phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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141 = Directory and Contact List =
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143 * **Finding EASD extensions in the directory**:
144 ** Tap the **User** icon on the right side of the home screen
145 ** In the left menu, tap **LDAP**
146 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
147 ** Tap the **green** **phone** icon to place a call.
148 * **Frequently called contact list**:
149 ** Tap the **User** icon on the right side of the home screen
150 ** In the left menu, tap **LDAP**
151 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
152 ** Tap the **Download** button to save the extension to the contact list.
153 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
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160 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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170 = Call History =
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172 * Press the** History** softkey to view call history.
173 * Initiate a call from the history by tapping the green call button. Use the arrow keys to scroll through the history.
174 * Press the **Home** button to return to the Home screen.
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176 == ==
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178 == ==
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180 == ==
181
182 == Missed Calls ==
183
184 * When there is a missed call, the display will show a missed call dialog on the idle screen.
185 * Tap the green phone icon to return the call.
186 * Tap anywhere on the display except the missed call prompt to return to the home screen.
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193 [[image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
194 [[image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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204 = Availability State: Do Not Disturb =
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206 * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
207 ** To initiate do not disturb, press the mute button on the phone.
208 ** Tap the DND button to turn it on and off.
209 ** Calls can still be made out when the phone is in DND.
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211 * **Pressing the mute button on the right side of phone pad:**
212 ** During a call: will mute the microphone.
213 ** Off a call: will engage do not disturb for the phone.
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230 = Voicemail and Auto Attendant =
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235 No voicemails will be stored locally on the phones.
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237 * All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
238 * The .wav files will need to be downloaded to the computer and played in Apple Music.
239 * Voicemails can also be accessed through the Wave phone app, if using.
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258 = Phone Settings =
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260 * **Adjust sounds and set ring tones:**
261 ** On the home screen, swipe to the second page and tap **Settings**.
262 ** Swipe up and tap on **Sound.**
263 ** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
264 ** Disable touch sounds and tones in **Other Settings.**
265 * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
266 ** Tap the Home button
267 ** Swipe left to the second page and tap **Settings**
268 ** Swipe up and tap on **Sound**
269 ** Tap **Other Sounds**
270 ** Disable Touch sounds and Touch tone
271 * **Adjust the Display:**
272 ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
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