Wiki source code of Teacher_Directions-GS2624

Version 6.15 by Christine Sklareski on 2025/05/29 15:16

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1.3	8	This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
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1.4	12	[[image:GS-2624model.png\|\|alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
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6.9	15	Hardware: Front view of phone and explanation of buttons
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6.2	18	[[image:GS-2624-buttons.png\|\|alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
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6.2	20
	21	Things to note:
	22
6.15	23	* The Send button under the volume dials the most recent call when pressed. If pressed inadvertently, press the Speaker button at the lower right corner to hang up the call.
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6.7	25
6.10	26	Home screen of the phone's digital display:
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6.13	28	* Right: The home screen displays Tech-configured speed dials for each building's INTERNAL 911 extension, each school's health room and a shortcut to access the Contacts / Directory.
	29	* Left: The top left corner shows the name of the user who is assigned to the phone.
	30	* Bottom softkeys: These keys are short cuts to the Call History / Home, Voicemail access and a speed dial to reach Tech Services in a Teaching Emergency.
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6.12	33	[[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg\|\|alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
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	44	{{box title="Contents"}}
	45	{{toc/}}
	46	{{/box}}
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	50	----
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	56	= Place Calls =
	57
	58	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
	59
	60	== Multiple ways to Initiate a call: ==
	61
	62	1. Pick up the handset
	63	1. Press the Speaker button on the phone
	64	1. Press a name in the Speed dial menu on the touchscreen or the button box
	65	1. Find a name in Contacts
	66
	67	== Place Calls ==
	68
	69	* Place a ringing call to an internal extension:
	70	** Initiate a call
	71	** Use the keypad to enter the extension
	72	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	75
	76	* To place a call to an outside phone number:
	77	** Initiate a call
	78	** Dial 9 (to access the outside line)
	79	** Dial the external phone number
	80	** Press Audio call.
	81
	82	== Place Emergency Calls ==
	83
	84	* To place an emergency 911 call:
	85	** Initiate a call.
	86	** Dial 911 or 9911.
	87	** Press Audio call.
	88
	89	* To place an internal emergency call to alert the office of an issue:
	90	** Initiate a call.
	91	** Dial your building's internal emergency extension.
	92	** Press Audio call.
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3.1	112	= Answer Calls =
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4.2	117	Caller ID will show who is calling.
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4.2	119	* To answer a single incoming call:
	120	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
	121	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
	122
	123	* To answer an incoming call during an active call:
	124	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
	125	**
	126	* To pick up a call ringing at another phone in your group
	127	**
	128	* To send a ringing call to voicemail instead of answering
	129	Press Reject** on the phone display to transfer the call to voicemail.
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4.12	147	= Directory and Contact List =
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4.12	149	* Finding EASD extensions in the directory:
	150	Tap the User** icon on the right side of the home screen
	151	In the left menu, tap LDAP**
	152	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	153	Tap the green phone** icon to place a call.
	154	* Frequently called contact list:
	155	Tap the User** icon on the right side of the home screen
	156	In the left menu, tap LDAP**
	157	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	158	Tap the Download** button to save the extension to the contact list.
	159	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
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4.4	176	= Call History =
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4.4	178	* Tap the Call History softkey (bottom button) on the right side of the home screen.
	179	* Initiate a call from the history by tapping the green call or video buttons.
	180
	181	== ==
	182
	183	== ==
	184
	185	== ==
	186
	187	== Missed Calls ==
	188
	189	* When there is a missed call, the display will show a missed call dialog on the idle screen.
	190	* Tap the green phone icon to return the call.
	191	* Tap anywhere on the display except the missed call prompt to return to the home screen.
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4.15	208	= Availability State: Do Not Disturb =
4.14	209
	210	* When Do not disturb is engaged, incoming calls will be blocked for all accounts.
	211	** To initiate do not disturb, press the mute button on the phone.
	212	** Tap the DND button to turn it on and off.
	213	** Calls can still be made out when the phone is in DND.
	214
	215	* Pressing the mute button on the right side of phone pad:
	216	** During a call: will mute the microphone.
	217	** Off a call: will engage do not disturb for the phone.
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4.13	234	= Voicemail and Auto Attendant =
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	239	No voicemails will be stored locally on the phones.
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	241	* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
	242	* The .wav files will need to be downloaded to the computer and played in Apple Music.
	243	* Voicemails can also be accessed through the Wave phone app, if using.
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4.16	262	= Phone Settings =
4.5	263
	264	* Adjust sounds and set ring tones:
	265	On the home screen, swipe to the second page and tap Settings**.
	266	Swipe up and tap on Sound.**
	267	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
	268	Disable touch sounds and tones in Other Settings.**
	269	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
	270	** Tap the Home button
	271	Swipe left to the second page and tap Settings**
	272	Swipe up and tap on Sound**
	273	Tap Other Sounds**
	274	** Disable Touch sounds and Touch tone
	275	* Adjust the Display:
	276	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
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Wiki source code of Teacher_Directions-GS2624

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