Skip to Content

Wiki source code of Teacher_Directions-GS2624

Version 4.16 by Christine Sklareski on 2025/05/29 11:56
Hide last authors
Christine Sklareski 1.1 1 dfgser
Christine Sklareski 1.2 2
3 (% class="row" %)
4 (((
5 (% class="col-xs-12 col-sm-8" %)
6 (((
7 (% class="wikigeneratedid" id="HPlacingCalls" %)
Christine Sklareski 1.3 8 This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
Christine Sklareski 1.2 9
10
11 (% class="wikigeneratedid" %)
Christine Sklareski 1.4 12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
Christine Sklareski 1.2 13
14
15 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
16
17
18 Things to note:
19
20 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
21 * Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
22
23 **Home screen of the touch display:**
24
25 The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
26
27
28 [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
29
30
31 The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
32
33 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
34
35
36
37 )))
38
39
40
41 (% class="col-xs-12 col-sm-4" %)
42 (((
43 {{box title="**Contents**"}}
44 {{toc/}}
45 {{/box}}
46 )))
47 )))
48
49 ----
50
51 (% class="row" %)
52 (((
53 (% class="col-xs-12 col-sm-8" %)
54 (((
55 = Place Calls =
56
57 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58
59 == Multiple ways to Initiate a call: ==
60
61 1. Pick up the handset
62 1. Press the Speaker button on the phone
63 1. Press a name in the Speed dial menu on the touchscreen or the button box
64 1. Find a name in Contacts
65
66 == Place Calls ==
67
68 * **Place a ringing call to an internal extension:**
69 ** Initiate a call
70 ** Use the keypad to enter the extension
71 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72
73 (% style="display:none" %)
74
75 * **To place a call to an outside phone number**:
76 ** Initiate a call
77 ** Dial 9 (to access the outside line)
78 ** Dial the external phone number
79 ** Press Audio call.
80
81 == Place Emergency Calls ==
82
83 * **To place an emergency 911 call:**
84 ** Initiate a call.
85 ** Dial 911 or 9911.
86 ** Press Audio call.
87
88 * **To place an internal emergency call to alert the office of an issue:**
89 ** Initiate a call.
90 ** Dial your building's internal emergency extension.
91 ** Press Audio call.
92
93 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94
95 )))
Christine Sklareski 1.5 96
97 (% class="col-xs-12 col-sm-4" %)
98 (((
99 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
Christine Sklareski 1.2 100 )))
Christine Sklareski 1.5 101 )))
Christine Sklareski 1.3 102
103
Christine Sklareski 1.5 104
Christine Sklareski 1.3 105 ----
106
107 (% class="row" %)
108 (((
109 (% class="col-xs-12 col-sm-8" %)
110 (((
Christine Sklareski 3.1 111 = Answer Calls =
Christine Sklareski 1.3 112
113 (((
Christine Sklareski 4.2 114
Christine Sklareski 1.3 115
Christine Sklareski 4.2 116 Caller ID will show who is calling.
Christine Sklareski 1.3 117
Christine Sklareski 4.2 118 * **To answer a single incoming call**:
119 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
120 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
121
122 * **To answer an incoming call during an active call:**
123 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
124 **
125 * **To pick up a call ringing at another phone in your group**
126 **
127 * **To send a ringing call to voicemail instead of answering**
128 ** Press **Reject** on the phone display to transfer the call to voicemail.
Christine Sklareski 1.3 129 )))
Christine Sklareski 1.5 130 )))
Christine Sklareski 1.3 131
Christine Sklareski 1.5 132
133 (% class="col-xs-12 col-sm-4" %)
134 (((
135 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
Christine Sklareski 1.3 136 )))
137 )))
Christine Sklareski 1.5 138
139
140 ----
141
142 (% class="row" %)
143 (((
144 (% class="col-xs-12 col-sm-8" %)
145 (((
Christine Sklareski 4.12 146 = Directory and Contact List =
Christine Sklareski 1.5 147
Christine Sklareski 4.12 148 * **Finding EASD extensions in the directory**:
149 ** Tap the **User** icon on the right side of the home screen
150 ** In the left menu, tap **LDAP**
151 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
152 ** Tap the **green** **phone** icon to place a call.
153 * **Frequently called contact list**:
154 ** Tap the **User** icon on the right side of the home screen
155 ** In the left menu, tap **LDAP**
156 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
157 ** Tap the **Download** button to save the extension to the contact list.
158 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
Christine Sklareski 1.3 159 )))
Christine Sklareski 1.5 160
Christine Sklareski 4.12 161
162
Christine Sklareski 1.5 163 (% class="col-xs-12 col-sm-4" %)
164 (((
165 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
166 )))
167 )))
168
169 ----
170
171 (% class="row" %)
172 (((
173 (% class="col-xs-12 col-sm-8" %)
174 (((
Christine Sklareski 4.4 175 = Call History =
Christine Sklareski 1.5 176
Christine Sklareski 4.4 177 * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
178 * Initiate a call from the history by tapping the green call or video buttons.
179
180 == ==
181
182 == ==
183
184 == ==
185
186 == Missed Calls ==
187
188 * When there is a missed call, the display will show a missed call dialog on the idle screen.
189 * Tap the green phone icon to return the call.
190 * Tap anywhere on the display except the missed call prompt to return to the home screen.
Christine Sklareski 1.5 191 )))
192
193
194
195 (% class="col-xs-12 col-sm-4" %)
196 (((
197 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
198 )))
199 )))
Christine Sklareski 4.5 200
201 ----
202
203 (% class="row" %)
204 (((
205 (% class="col-xs-12 col-sm-8" %)
206 (((
Christine Sklareski 4.15 207 = Availability State: Do Not Disturb =
Christine Sklareski 4.14 208
209 * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
210 ** To initiate do not disturb, press the mute button on the phone.
211 ** Tap the DND button to turn it on and off.
212 ** Calls can still be made out when the phone is in DND.
213
214 * **Pressing the mute button on the right side of phone pad:**
215 ** During a call: will mute the microphone.
216 ** Off a call: will engage do not disturb for the phone.
217 )))
218
219
220
221 (% class="col-xs-12 col-sm-4" %)
222 (((
223 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
224 )))
225 )))
226
227 ----
228
229 (% class="row" %)
230 (((
231 (% class="col-xs-12 col-sm-8" %)
232 (((
Christine Sklareski 4.13 233 = Voicemail and Auto Attendant =
234
235
236 (((
237 * (((
238 No voicemails will be stored locally on the phones.
239 )))
240 * All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
241 * The .wav files will need to be downloaded to the computer and played in Apple Music.
242 * Voicemails can also be accessed through the Wave phone app, if using.
243 )))
244 )))
245
246 (% class="col-xs-12 col-sm-4" %)
247 (((
248 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
249 )))
250 )))
251
252
253
254
255
256 ----
257
258 (% class="row" %)
259 (((
260 (% class="col-xs-12 col-sm-8" %)
261 (((
Christine Sklareski 4.16 262 = Phone Settings =
Christine Sklareski 4.5 263
264 * **Adjust sounds and set ring tones:**
265 ** On the home screen, swipe to the second page and tap **Settings**.
266 ** Swipe up and tap on **Sound.**
267 ** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
268 ** Disable touch sounds and tones in **Other Settings.**
269 * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
270 ** Tap the Home button
271 ** Swipe left to the second page and tap **Settings**
272 ** Swipe up and tap on **Sound**
273 ** Tap **Other Sounds**
274 ** Disable Touch sounds and Touch tone
275 * **Adjust the Display:**
276 ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
277 )))
278
279
280
281 (% class="col-xs-12 col-sm-4" %)
282 (((
283 [[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
284 )))
285 )))