Teacher_Directions-GS2624
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This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
Hardware: Front view of phone and explanation of buttons
Things to note:
- The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
- Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
Home screen of the touch display:
The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
Page 1 of the Grandstream home screen.
The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
Page 2 of the Grandstream home screen.
Place Calls
To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
Multiple ways to Initiate a call:
- Pick up the handset
- Press the Speaker button on the phone
- Press a name in the Speed dial menu on the touchscreen or the button box
- Find a name in Contacts
Place Calls
- Place a ringing call to an internal extension:
- Initiate a call
- Use the keypad to enter the extension
- Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
- To place a call to an outside phone number:
- Initiate a call
- Dial 9 (to access the outside line)
- Dial the external phone number
- Press Audio call.
Place Emergency Calls
- To place an emergency 911 call:
- Initiate a call.
- Dial 911 or 9911.
- Press Audio call.
- To place an internal emergency call to alert the office of an issue:
- Initiate a call.
- Dial your building's internal emergency extension.
- Press Audio call.
Figure .
Answer Calls
Caller ID will show who is calling.
- To answer a single incoming call:
- Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
- Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
- To answer an incoming call during an active call:
- When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
- To pick up a call ringing at another phone in your group
- To send a ringing call to voicemail instead of answering
- Press Reject on the phone display to transfer the call to voicemail.
Figure .
Directory and Contact List
- Finding EASD extensions in the directory:
- Tap the User icon on the right side of the home screen
- In the left menu, tap LDAP
- Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
- Tap the green phone icon to place a call.
- Frequently called contact list:
- Tap the User icon on the right side of the home screen
- In the left menu, tap LDAP
- Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
- Tap the Download button to save the extension to the contact list.
- Find your downloaded contacts in the Contacts menu on the left side of the User screen.
Figure .
Call History
- Tap the Call History softkey (bottom button) on the right side of the home screen.
- Initiate a call from the history by tapping the green call or video buttons.
Missed Calls
- When there is a missed call, the display will show a missed call dialog on the idle screen.
- Tap the green phone icon to return the call.
- Tap anywhere on the display except the missed call prompt to return to the home screen.
Figure .
Voicemail and Auto Attendant
No voicemails will be stored locally on the phones.
- All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
- The .wav files will need to be downloaded to the computer and played in Apple Music.
- Voicemails can also be accessed through the Wave phone app, if using.
Figure .
Phone Settings
- Adjust sounds and set ring tones:
- On the home screen, swipe to the second page and tap Settings.
- Swipe up and tap on Sound.
- In the sound settings, you can adjust ringer and alert volumes and select ring tones.
- Disable touch sounds and tones in Other Settings.
- Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
- Tap the Home button
- Swipe left to the second page and tap Settings
- Swipe up and tap on Sound
- Tap Other Sounds
- Disable Touch sounds and Touch tone
- Adjust the Display:
- In Settings, tap Display to adjust the brightness level, screen timeout and font size.
Figure .
Availability State: Do Not Disturb
- When Do not disturb is engaged, incoming calls will be blocked for all accounts.
- To initiate do not disturb, press the mute button on the phone.
- Tap the DND button to turn it on and off.
- Calls can still be made out when the phone is in DND.
- Pressing the mute button on the right side of phone pad:
- During a call: will mute the microphone.
- Off a call: will engage do not disturb for the phone.
Figure .