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Version 38.2 by Christine Sklareski on 2025/07/10 13:42
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8 This page provides basic instructions for using the Grandstream 2624 phones that are installed in all classrooms and small group instruction rooms.
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12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
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15 **Hardware**: Front view of phone and explanation of buttons.
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18 [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
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21 **Things to note:**
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23 * The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
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25 **Home screen of the phone's digital display:**
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27 * **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 * **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
29 * **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
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31 [[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
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35 A subset of screenshots displayed on the Grandstream page are sourced from this Grandstream 2624 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GRP261x_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
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42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
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48 ----
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54 = Place Calls =
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56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
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58 == Multiple ways to Initiate a call: ==
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60 1. Pick up the handset.
61 1. Press the Speaker button on the phone.
62 1. Press a name in the programmed keys.
63 1. Find a name in Contacts.
64
65 == Place Calls ==
66
67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call.
69 ** Use the keypad to enter the extension.
70 ** Press the **Dial** softkey or wait for the call to connect automatically.
71
72 * **To place a call to an outside phone number**:
73 ** Initiate a call.
74 ** Dial **9** (to access the outside line).
75 ** Dial the external phone number.
76 ** Press the **Dial** softkey or wait for the call to connect automatically.
77
78 == Place Emergency Calls ==
79
80 * **To place an emergency 911 call:**
81 ** Initiate a call.
82 ** Dial 911 or 9911.
83 ** Press the **Dial** softkey or wait for the call to connect automatically.
84
85 * **To place an internal emergency call to alert the office of an issue:**
86 ** Initiate a call.
87 ** Dial your building's internal emergency extension.
88 ** Press the **Dial** softkey or wait for the call to connect automatically.
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96 [[Classroom phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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107 (((
108 = Answer Calls =
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110 (((
111 * (((
112 == To answer a single incoming call: ==
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114 * (((
115 Pick up the handset or press the "Answer" softkey to answer the call via speaker.
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118 * (((
119 == To answer an incoming call during an active call: ==
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121 * (((
122 When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold.
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125 * (((
126 == To send a ringing call directly to voicemail: ==
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128 * (((
129 Press **Reject** softkey to transfer the call to voicemail without answering.
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138 [[Classroom phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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149 = Directory and Contact List =
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151 * (((
152 == Finding EASD extensions in the directory: ==
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154 * Press the **Contacts** button (lowest button on the right).
155 * Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
156 * Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
157 * When the correct name shows in the search results, highlight it using the arrow keys.
158 * Press **Dial.** 
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161 * (((
162 == Saving frequently called contacts to the local phonebook: ==
163
164 * **To save contacts to the local phonebook**:
165 ** Press the **OK** button in the center of the arrow keys.
166 ** Use the arrow keys to select the **Contacts **app.
167 ** Press** OK **on** Local Phonebook.**
168 ** Press the **New** softkey to create a new contact.
169 ** Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
170 ** Toggle on **Favorites.**
171 ** Arrow down to **Work** and enter the extension number.
172 ** Press the **Save **softkey.
173
174 * **To call saved contacts:**
175 ** Press a programmed call line and arrow down to the contact. Press **OK** to dial.
176 ** Or go to the **local phonebook** in the **Contacts** app.
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178 * **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
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186 [[Search the EASD Directory>>image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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188 [[Add contact to the local phonebook.>>image:GS-localPhonebook.png||alt="Grandstream local phonebook screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="317"]]
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198 = Call History =
199
200 * Press the** History** softkey to view call history.
201 * Initiate a call from the history by tapping the green **Dial** button. Use the arrow keys to scroll through the history.
202 * Press the **Home** button to return to the Home screen.
203
204 == Missed Calls ==
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206 * When there is a missed call, the display will show a missed call dialog on the idle screen.
207 * Tap the **CallReturn** softkey to return the call.
208 * Tap the **Dismiss** softkey to return to the home screen.
209 * Tap the **History** softkey to open call history.
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216 [[Call history.>>image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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218 [[Missed call notification.>>image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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228 = Do Not Disturb and Muting a Call =
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230 * (((
231 == To initiate do not disturb: ==
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233 * Press the mute button on the phone. Toggle between on and off using the mute button.
234 * Incoming calls for all accounts will be sent right to voicemail.
235 * Calls can still be made out when the phone is in DND.
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237 * (((
238 == To mute the microphone during a call: ==
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240 * Press the mute button on the right side of the phone.
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250 [[Mute button to mute calls or engage Do not disturb.>>image:GS-2624-buttons.png||alt="Grandstream Mute button location." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="163" width="317"]]
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259 (((
260 = Voicemail and Auto Attendant =
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264 * **How to access voicemails**:
265 ** **Desk phone:** Use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
266 ** **Grandstream Wave app**: Listen to and manage voicemails through Calls link in the app.
267 ** **District email**: 
268 *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
269 **** **Chrome and Firefox**: Voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in iTunes.
270 **** **Safari**: Voicemail .wav files play within the browser.
271 **** On a **district iPhone:** Voicemail .wav files will play automatically within the email system.
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277 [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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290 = Phone Settings =
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292 * (((
293 == Adjust sound and set ring tones: ==
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295 * Press the **OK** button in the center of the arrow keys.
296 * Use the arrow keys to select **Preferences** and select **Sound.**
297 * For **Ringtone**, use the right arrow key to move through the ring tones.
298 * Press **Save** (softkey).
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300 * (((
301 == Set LDAP (Contacts) to search by ABC by default: ==
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303 * In **Preferences, **tap the right arrow to open** Input Method.**
304 * Arrow down to **Input Method for LDAP.**
305 * Use** **the right arrow key to change to **ABC.**
306 * Press the **Save **softkey.
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313 [[Grandstream phone Preferences app>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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323 = Restart the Phone =
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325 * Disconnect the phone cord from the back.
326 * Wait a minute and then reconnect it to the same port.
327 * The phone will become functional after two minutes.
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334 [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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