Skip to Content

Wiki source code of Teacher_Directions-GS2624

Version 36.5 by Christine Sklareski on 2025/06/17 11:59
Show last authors
1
2
3 (% class="row" %)
4 (((
5 (% class="col-xs-12 col-sm-8" %)
6 (((
7 (% class="wikigeneratedid" id="HPlacingCalls" %)
8 This page provides basic instructions for using the Grandstream 2624 phones that are installed in all classrooms and small group instruction rooms.
9
10
11 (% class="wikigeneratedid" %)
12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
13
14
15 **Hardware**: Front view of phone and explanation of buttons.
16
17
18 [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
19
20
21 **Things to note:**
22
23 * The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
24
25 **Home screen of the phone's digital display:**
26
27 * **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 * **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
29 * **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
30
31 [[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
32
33
34
35 A subset of screenshots displayed on the Grandstream page are sourced from this Grandstream 2624 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GRP261x_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
36 )))
37
38
39
40 (% class="col-xs-12 col-sm-4" %)
41 (((
42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
45 )))
46 )))
47
48 ----
49
50 (% class="row" %)
51 (((
52 (% class="col-xs-12 col-sm-8" %)
53 (((
54 = Place Calls =
55
56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57
58 == Multiple ways to Initiate a call: ==
59
60 1. Pick up the handset.
61 1. Press the Speaker button on the phone.
62 1. Press a name in the Speed dial.
63 1. Find a name in Contacts.
64
65 == Place Calls ==
66
67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call.
69 ** Use the keypad to enter the extension.
70 ** Press the **Dial** softkey or wait for the call to connect automatically.
71
72 * **To place a call to an outside phone number**:
73 ** Initiate a call.
74 ** Dial **9** (to access the outside line).
75 ** Dial the external phone number.
76 ** Press the **Dial** softkey or wait for the call to connect automatically.
77
78 == Place Emergency Calls ==
79
80 * **To place an emergency 911 call:**
81 ** Initiate a call.
82 ** Dial 911 or 9911.
83 ** Press the **Dial** softkey or wait for the call to connect automatically.
84
85 * **To place an internal emergency call to alert the office of an issue:**
86 ** Initiate a call.
87 ** Dial your building's internal emergency extension.
88 ** Press the **Dial** softkey or wait for the call to connect automatically.
89
90 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
91
92 )))
93
94 (% class="col-xs-12 col-sm-4" %)
95 (((
96 [[Classroom phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
97 )))
98 )))
99
100
101
102 ----
103
104 (% class="row" %)
105 (((
106 (% class="col-xs-12 col-sm-8" %)
107 (((
108 = Answer Calls =
109
110 (((
111 * (((
112 == To answer a single incoming call: ==
113
114 * (((
115 Pick up the handset or press the "Answer" softkey to answer the call via speaker.
116 )))
117 )))
118 * (((
119 == To answer an incoming call during an active call: ==
120
121 * (((
122 When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold.
123 )))
124 )))
125 * (((
126 == To send a ringing call directly to voicemail: ==
127
128 * (((
129 Press **Reject** softkey to transfer the call to voicemail without answering.
130 )))
131 )))
132 )))
133 )))
134
135
136 (% class="col-xs-12 col-sm-4" %)
137 (((
138 [[Classroom phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
139 )))
140 )))
141
142
143 ----
144
145 (% class="row" %)
146 (((
147 (% class="col-xs-12 col-sm-8" %)
148 (((
149 = Directory and Contact List =
150
151 * (((
152 == Finding EASD extensions in the directory: ==
153
154 * Press the **Contacts** button (lowest button on the right).
155 * Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
156 * Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
157 * When the correct name shows in the search results, highlight it using the arrow keys.
158 * Press **Dial.** 
159
160 )))
161 * (((
162 == Saving frequently called contacts to the local phonebook: ==
163
164 * **To save contacts to the local phonebook**:
165 ** Press the **OK** button in the center of the arrow keys.
166 ** Use the arrow keys to select the **Contacts **app.
167 ** Press** OK **on** Local Phonebook.**
168 ** Press the **New** softkey to create a new contact.
169 ** Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
170 ** Toggle on **Favorites.**
171 ** Arrow down to **Work** and enter the extension number.
172 ** Press the **Save **softkey.
173
174
175 * **To call saved contacts:**
176 ** Press a programmed call line and arrow down to the contact. Press **OK** to dial.
177 ** Or go to the **local phonebook** in the **Contacts** app.
178
179
180 * **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
181 )))
182 )))
183
184
185
186 (% class="col-xs-12 col-sm-4" %)
187 (((
188 [[Search the EASD Directory>>image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
189
190 [[Add contact to the local phonebook.>>image:GS-localPhonebook.png||alt="Grandstream local phonebook screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="317"]]
191 )))
192 )))
193
194 ----
195
196 (% class="row" %)
197 (((
198 (% class="col-xs-12 col-sm-8" %)
199 (((
200 = Call History =
201
202 * Press the** History** softkey to view call history.
203 * Initiate a call from the history by tapping the green **Dial** button. Use the arrow keys to scroll through the history.
204 * Press the **Home** button to return to the Home screen.
205
206 == Missed Calls ==
207
208 * When there is a missed call, the display will show a missed call dialog on the idle screen.
209 * Tap the **CallReturn** softkey to return the call.
210 * Tap the **Dismiss** softkey to return to the home screen.
211 * Tap the **History** softkey to open call history.
212 )))
213
214
215
216 (% class="col-xs-12 col-sm-4" %)
217 (((
218 [[Call history.>>image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
219
220 [[Missed call notification.>>image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
221 )))
222 )))
223
224 ----
225
226 (% class="row" %)
227 (((
228 (% class="col-xs-12 col-sm-8" %)
229 (((
230 = Do Not Disturb and Muting a Call =
231
232 * (((
233 == To initiate do not disturb: ==
234
235 * Press the mute button on the phone. Toggle between on and off using the mute button.
236 * Incoming calls for all accounts will be sent right to voicemail.
237 * Calls can still be made out when the phone is in DND.
238 )))
239 * (((
240 == To mute the microphone during a call: ==
241
242 * Press the mute button on the right side of the phone.
243 )))
244 )))
245
246
247
248 (% class="col-xs-12 col-sm-4" %)
249 (((
250 [[Do not disturb setting.>>image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
251
252 [[Mute button to mute calls or engage Do not disturb.>>image:GS-2624-buttons.png||alt="Grandstream Mute button location." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="163" width="317"]]
253 )))
254 )))
255
256 ----
257
258 (% class="row" %)
259 (((
260 (% class="col-xs-12 col-sm-8" %)
261 (((
262 = Voicemail and Auto Attendant =
263
264
265 (((
266 * **How to access voicemails**:
267 ** **Desk phone:** Use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
268 ** **Grandstream Wave app**: Listen to and manage voicemails through Calls link in the app.
269 ** **District email**: 
270 *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
271 **** **Chrome and Firefox**: Voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in iTunes.
272 **** **Safari**: Voicemail .wav files play within the browser.
273 **** On a **district iPhone:** Voicemail .wav files will play automatically within the email system.
274 )))
275 )))
276
277 (% class="col-xs-12 col-sm-4" %)
278 (((
279 [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
280 )))
281 )))
282
283
284
285
286 ----
287
288 (% class="row" %)
289 (((
290 (% class="col-xs-12 col-sm-8" %)
291 (((
292 = Phone Settings =
293
294 * (((
295 == Adjust sound and set ring tones: ==
296
297 * Press the **OK** button in the center of the arrow keys.
298 * Use the arrow keys to select **Preferences** and select **Sound.**
299 * For **Ringtone**, use the right arrow key to move through the ring tones.
300 * Press **Save** (softkey).
301 )))
302 * (((
303 == Set LDAP (Contacts) to search by ABC by default: ==
304
305 * In **Preferences, **tap the right arrow to open** Input Method.**
306 * Arrow down to **Input Method for LDAP.**
307 * Use** **the right arrow key to change to **ABC.**
308 * Press the **Save **softkey.
309 )))
310 )))
311
312
313 (% class="col-xs-12 col-sm-4" %)
314 (((
315 [[Grandstream phone Preferences app>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
316 )))
317 )))
318
319 ----
320
321 (% class="row" %)
322 (((
323 (% class="col-xs-12 col-sm-8" %)
324 (((
325 = Restart the Phone =
326
327 * Disconnect the phone cord from the back.
328 * Wait a minute and then reconnect it to the same port.
329 * The phone will become functional after two minutes.
330 )))
331
332
333
334 (% class="col-xs-12 col-sm-4" %)
335 (((
336 [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
337 )))
338 )))