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Wiki source code of Teacher_Directions-GS2624

Version 28.2 by Christine Sklareski on 2025/06/03 11:29
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Christine Sklareski 23.2 8 This page provides basic instructions for using the Grandstream 2624 phones that are installed in all classrooms and small group instruction rooms.
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Christine Sklareski 1.4 12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
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Christine Sklareski 6.9 15 **Hardware**: Front view of phone and explanation of buttons
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Christine Sklareski 6.2 18 [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
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21 **Things to note:**
22
Christine Sklareski 6.15 23 * The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
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Christine Sklareski 6.10 25 **Home screen of the phone's digital display:**
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Christine Sklareski 6.18 27 * **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 * **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
Christine Sklareski 6.19 29 * **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
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Christine Sklareski 6.12 31 [[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
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42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
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48 ----
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54 = Place Calls =
55
56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57
58 == Multiple ways to Initiate a call: ==
59
60 1. Pick up the handset
61 1. Press the Speaker button on the phone
Christine Sklareski 6.24 62 1. Press a name in the Speed dial.
Christine Sklareski 1.2 63 1. Find a name in Contacts
64
65 == Place Calls ==
66
67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call
69 ** Use the keypad to enter the extension
Christine Sklareski 6.21 70 ** Press the **Dial** softkey or wait for the call to connect automatically.
Christine Sklareski 6.19 71
Christine Sklareski 1.2 72 * **To place a call to an outside phone number**:
73 ** Initiate a call
Christine Sklareski 6.20 74 ** Dial **9** (to access the outside line)
Christine Sklareski 1.2 75 ** Dial the external phone number
Christine Sklareski 6.21 76 ** Press the **Dial** softkey or wait for the call to connect automatically.
Christine Sklareski 1.2 77
78 == Place Emergency Calls ==
79
80 * **To place an emergency 911 call:**
81 ** Initiate a call.
82 ** Dial 911 or 9911.
Christine Sklareski 6.22 83 ** Press the **Dial** softkey or wait for the call to connect automatically.
Christine Sklareski 20.2 84
85 * **To place an internal emergency call to alert the office of an issue:**
Christine Sklareski 1.2 86 ** Initiate a call.
87 ** Dial your building's internal emergency extension.
Christine Sklareski 6.22 88 ** Press the **Dial** softkey or wait for the call to connect automatically.
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Christine Sklareski 6.37 96 [[Figure . Grandstream teacher phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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Christine Sklareski 3.1 108 = Answer Calls =
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110 (((
Christine Sklareski 14.2 111 * (((
112 == To answer a single incoming call: ==
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114 * (((
115 Pick up the handset or press the "Answer" softkey to answer the call via speaker.
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117 )))
118 * (((
119 == To answer an incoming call during an active call: ==
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121 * (((
122 When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold.
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125 * (((
Christine Sklareski 15.2 126 == To send a ringing call directly to voicemail: ==
Christine Sklareski 1.3 127
Christine Sklareski 14.2 128 * (((
Christine Sklareski 19.2 129 Press **Reject** softkey to transfer the call to voicemail without answering.
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Christine Sklareski 6.27 138 [[Figure . Grandstream phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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Christine Sklareski 4.12 149 = Directory and Contact List =
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Christine Sklareski 12.3 151 * (((
Christine Sklareski 14.1 152 == Finding EASD extensions in the directory: ==
Christine Sklareski 12.3 153
Christine Sklareski 19.17 154 * Press the **Contacts** button (lowest button on the right)
Christine Sklareski 12.3 155 * Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
156 * Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
157 * When the correct name shows in the search results, highlight it using the arrow keys.
158 * Press **Dial.** 
Christine Sklareski 9.2 159
Christine Sklareski 1.3 160 )))
Christine Sklareski 12.3 161 * (((
Christine Sklareski 14.1 162 == Saving frequently called contacts to the local phonebook: ==
Christine Sklareski 1.5 163
Christine Sklareski 19.16 164 * Press the **OK** button in the center of the arrow keys.
Christine Sklareski 12.3 165 * Use the arrow keys to select the **Contacts **app.
166 * Press** OK **on** Local Phonebook**
167 * Press the **New** softkey to create a new contact.
168 * Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
169 * Toggle on **Favorites.**
170 * Arrow down to **Work** and enter the extension number.
171 * Press the **Save **softkey.
172 * **To call saved contacts:**
173 ** Press a programmed call line and arrow down to the contact. Press **OK** to dial.
174 ** Or go to the **local phonebook** in the **Contacts** app.
175 * **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
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Christine Sklareski 28.2 183 [[Figure . >>image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-label="Figure ." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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Christine Sklareski 28.1 185 [[Figure . >>image:GS-localPhonebook.png||alt="Grandstream local phonebook screen" data-xwiki-image-label="Figure ." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="317"]]
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Christine Sklareski 4.4 196 = Call History =
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Christine Sklareski 6.30 198 * Press the** History** softkey to view call history.
Christine Sklareski 18.2 199 * Initiate a call from the history by tapping the green **Dial** button. Use the arrow keys to scroll through the history.
Christine Sklareski 6.31 200 * Press the **Home** button to return to the Home screen.
Christine Sklareski 4.4 201
202 == Missed Calls ==
203
204 * When there is a missed call, the display will show a missed call dialog on the idle screen.
Christine Sklareski 6.33 205 * Tap the **CallReturn** softkey to return the call.
206 * Tap the **Dismiss** softkey to return to the home screen.
207 * Tap the **History** softkey to open call history.
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Christine Sklareski 27.6 214 [[image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-label="Figure ." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
Christine Sklareski 28.2 215 [[image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-label="Figure ." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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Christine Sklareski 15.5 225 = Do Not Disturb and Muting a Call =
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Christine Sklareski 15.4 227 * (((
228 == To initiate do not disturb: ==
229
Christine Sklareski 19.8 230 * Press the mute button on the phone. Toggle between on and off using the mute button.
Christine Sklareski 19.9 231 * Incoming calls for all accounts will be sent right to voicemail.
Christine Sklareski 15.4 232 * Calls can still be made out when the phone is in DND.
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234 * (((
235 == To mute the microphone during a call: ==
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Christine Sklareski 19.14 237 * Press the mute button on the right side of the phone.
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Christine Sklareski 27.6 245 [[image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-label="Figure ." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
Christine Sklareski 28.2 246 [[image:GS-2624-buttons.png||alt="Grandstream Mute button location." data-xwiki-image-label="Figure ." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="163" width="317"]]
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Christine Sklareski 4.13 256 = Voicemail and Auto Attendant =
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Christine Sklareski 6.39 260 * No voicemails will be stored locally on the phones.
261 * All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
262 * The .wav files will need to be downloaded to the computer and played in Apple Music.
Christine Sklareski 27.2 263 * Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
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Christine Sklareski 19.5 269 [[Figure . Grandstream email with voicemail file screenshot>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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Christine Sklareski 4.16 282 = Phone Settings =
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Christine Sklareski 22.2 284 * (((
285 == Adjust sound and set ring tones: ==
Christine Sklareski 15.7 286
Christine Sklareski 22.2 287 * Press the **OK** button in the center of the arrow keys.
288 * Use the arrow keys to select **Preferences** and select **Sound.**
289 * For **Ringtone**, use the right arrow key to move through the ring tones.
290 * Press **Save** (softkey).
Christine Sklareski 15.7 291 )))
Christine Sklareski 22.2 292 * (((
293 == Set LDAP (Contacts) to search by ABC by default: ==
Christine Sklareski 15.7 294
Christine Sklareski 22.2 295 * In **Preferences, **tap the right arrow to open** Input Method.**
296 * Arrow down to **Input Method for LDAP.**
297 * Use** **the right arrow key to change to **ABC.**
298 * Press the **Save **softkey.
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Christine Sklareski 7.19 305 [[Figure . Grandstream phone apps>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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315 = Restart the Phone =
316
317 * Disconnect the phone cord from the back.
318 * Wait a minute and then reconnect it to the same port.
Christine Sklareski 25.3 319 * The phone will become functional after two minutes.
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326 [[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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