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Wiki source code of Teacher_Directions-GS2624

Version 10.1 by Christine Sklareski on 2025/05/30 12:27
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8 This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
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12 [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
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15 **Hardware**: Front view of phone and explanation of buttons
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18 [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
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21 **Things to note:**
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23 * The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
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25 **Home screen of the phone's digital display:**
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27 * **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 * **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
29 * **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
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31 [[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
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42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
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54 = Place Calls =
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56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
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58 == Multiple ways to Initiate a call: ==
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60 1. Pick up the handset
61 1. Press the Speaker button on the phone
62 1. Press a name in the Speed dial.
63 1. Find a name in Contacts
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65 == Place Calls ==
66
67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call
69 ** Use the keypad to enter the extension
70 ** Press the **Dial** softkey or wait for the call to connect automatically.
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72 * **To place a call to an outside phone number**:
73 ** Initiate a call
74 ** Dial **9** (to access the outside line)
75 ** Dial the external phone number
76 ** Press the **Dial** softkey or wait for the call to connect automatically.
77
78 == Place Emergency Calls ==
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80 * **To place an emergency 911 call:**
81 ** Initiate a call.
82 ** Dial 911 or 9911.
83 ** Press the **Dial** softkey or wait for the call to connect automatically.
84 **To place an internal emergency call to alert the office of an issue:**
85 ** Initiate a call.
86 ** Dial your building's internal emergency extension.
87 ** Press the **Dial** softkey or wait for the call to connect automatically.
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95 [[Figure . Grandstream teacher phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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107 = Answer Calls =
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112 Caller ID will show who is calling.
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114 * **To answer a single incoming call**:
115 ** Pick up the handset or press the "Answer" softkey to answer the call via speaker.
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117 * **To answer an incoming call during an active call:**
118 ** When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold. 
119
120 * **To pick up a call ringing at another phone in your group**
121 **
122 * **To send a ringing call to voicemail instead of answering**
123 ** Press **Reject** softkey to transfer the call to voicemail.
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130 [[Figure . Grandstream phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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141 = Directory and Contact List =
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143 * **Finding EASD extensions in the directory**:
144 ** Press the **Contacts** button (lowest button on the right)
145 ** Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
146 ** Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
147 ** When the correct name shows in the search results, highlight it using the arrow keys.
148 ** Press **Dial.** 
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150 * **Saving frequently called contacts to the local phonebook:**
151 ** Press the **OK** button in the center of the arrow keys.
152 ** Use the arrow keys to select **Contacts.**
153 ** Press** OK **on** Local Phonebook**
154 ** Press the **New** softkey to create a new contact.
155 ** Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
156 ** Arrow down to **Work** and enter the extension number.
157 ** Press the **Save **softkey.
158 ** To use saved contacts to dial a call, you must go to Contacts app.
159 ** **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
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166 [[Figure . Grandstream LDAP search screen>>image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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176 = Call History =
177
178 * Press the** History** softkey to view call history.
179 * Initiate a call from the history by tapping the green call button. Use the arrow keys to scroll through the history.
180 * Press the **Home** button to return to the Home screen.
181
182 == Missed Calls ==
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184 * When there is a missed call, the display will show a missed call dialog on the idle screen.
185 * Tap the **CallReturn** softkey to return the call.
186 * Tap the **Dismiss** softkey to return to the home screen.
187 * Tap the **History** softkey to open call history.
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194 [[image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
195 [[image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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205 = Availability State: Do Not Disturb =
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207 * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
208 ** To initiate do not disturb, press the mute button on the phone. Toggle between on and off using the mute button.
209 ** Calls can still be made out when the phone is in DND.
210 ** All incoming calls will be sent right to voicemail.
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212 * **Pressing the mute button on the right side of phone pad:**
213 ** During a call: will mute the microphone.
214 ** Off a call: will engage do not disturb for the phone.
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221 [[Figure . Grandstream teacher phone do not disturb.>>image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
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231 = Voicemail and Auto Attendant =
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236 * No voicemails will be stored locally on the phones.
237 * All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
238 * The .wav files will need to be downloaded to the computer and played in Apple Music.
239 * Voicemails can also be accessed through the Wave phone app, if using.
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246 [[Figure . Grandstream voicemail to email screenshot>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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259 = Phone Settings =
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261 * **Adjust sound and set ring tones:**
262 ** Press the **OK** button in the center of the arrow keys.
263 ** Use the arrow keys to select **Preferences** and select **Sound.**
264 ** For **Ringtone**, use the right arrow key to move through the ring tones.
265 ** Press **Save** (softkey).
266 * **Set LDAP (Contacts) to search by ABC by default:**
267 ** In **Preferences, **tap the right arrow to open** Input Method.**
268 ** Arrow down to **Input Method for LDAP.**
269 ** Use** **the right arrow key to change to **ABC.**
270 ** Press the **Save **softkey.
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277 [[Figure . Grandstream phone apps>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
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