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Last modified by Christine Sklareski on 2025/10/10 13:49
From version 53.1
edited by Christine Sklareski
on 2025/09/10 13:04
Change comment: There is no comment for this version
To version 56.2
edited by Christine Sklareski
on 2025/10/10 13:30
Change comment: There is no comment for this version

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... ... @@ -218,7 +218,23 @@
218 218  * Tap the **CallReturn** softkey to return the call.
219 219  * Tap the **Dismiss** softkey to return to the home screen.
220 220  * Tap the **History** softkey to open call history.
221 +
222 +
223 +
224 +== Return External Calls ==
225 +
226 +* Access your call history and use the arrow keys to highlight the number that you want to call back.
227 +* Press the **Select** button (round button inside the arrow keys).
228 +* (((
229 +[[image:Select-key.jpg||alt="Select button" data-xwiki-image-style-border="true" height="158" width="158"]]
221 221  )))
231 +* Press the **Edit/Dial** softkey just under the display.
232 +* (((
233 +[[image:Classroom-Edit_Dial2.jpg||alt="Grandstream Call Details screen on classroom phones" data-xwiki-image-style-border="true" height="336" width="336"]]
234 +)))
235 +* Use the left arrow key to move the cursor in front of the number and press the **9 **key to add 9 in front of the phone number.
236 +* Press the **Dial** softkey to initiate the call.
237 +)))
222 222  
223 223  
224 224  
... ... @@ -273,9 +273,7 @@
273 273  
274 274  (((
275 275  * **How to access voicemails**:
276 -** **Desk phone:** Use the Voicemail app to listen to and manage voicemails.
277 -*** Press the **OK** button in the center of the arrow keys.
278 -*** Use the arrow keys to find the Messages app OR press *97 to directly dial the voicemail system.
292 +** **Desk phone:** Press the Voicemail button on the phone to listen to and manage voicemails.
279 279  *** Log in with your voicemail passcode. Contact Tech Support if you don't know your voicemail passcode.
280 280  ** **Grandstream Wave app**: Listen to and manage voicemails through the Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]]
281 281  ** **District email**: 
... ... @@ -284,19 +284,18 @@
284 284  **** **Safari**: Voicemail .wav files play within the browser.
285 285  **** On a **district iPhone:** Voicemail .wav files will play automatically within the email system.
286 286  
287 -
288 288  * **Set up your voicemail greeting:**
289 -** Sign in to your voicemail box using your passcode.
290 -** Press 0 for mailbox options.
291 -** Press 1 to record unavailable message. Press # after recording.
302 +** Sign in to your voicemail box using your passcode (if you don't know your passcode, reach out to tech support)
303 +** Press **0 for mailbox options**.
304 +** Press **1 to record unavailable message**. Press # after recording.
292 292  *** 1 to accept recording
293 293  *** 2 to listen to your recording
294 294  *** 3 to rerecord the recording
295 -** Press 3 to record your name. Press # after recording.
308 +** Press **3 to record your name**. Press # after recording.
296 296  *** 1 to accept recording
297 297  *** 2 to listen to your recording
298 298  *** 3 to rerecord the recording
299 -** Press 5 to change your password. Press # after changing the password.
312 +** Press **5 to change your password**. Press # after changing the password.
300 300  *** Reenter the new password followed by the # key.
301 301  
302 302  * **To check your voicemail from another phone in the district:**
... ... @@ -303,10 +303,6 @@
303 303  ** Call *98
304 304  ** Enter your extension number when prompted
305 305  ** Enter your voicemail password when prompted
306 -* **To check your voicemail from another phone in the district:**
307 -** Call *98
308 -** Enter your extension number when prompted
309 -** Enter your voicemail password when prompted
310 310  )))
311 311  )))
312 312