Skip to Content
Last modified by Christine Sklareski on 2025/07/16 13:05
From version 44.3
edited by Christine Sklareski
on 2025/07/16 13:03
Change comment: There is no comment for this version
To version 6.7
edited by Christine Sklareski
on 2025/05/29 15:08
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -Classroom Phone Directions - GS2624 Model
1 +Teacher_Directions-GS2624
Parent
... ... @@ -1,1 +1,1 @@
1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
... ... @@ -5,7 +5,7 @@
5 5  (% class="col-xs-12 col-sm-8" %)
6 6  (((
7 7  (% class="wikigeneratedid" id="HPlacingCalls" %)
8 -This page provides basic instructions for using the Grandstream 2624 phones that are installed in all classrooms and small group instruction rooms.
8 +This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
9 9  
10 10  
11 11  (% class="wikigeneratedid" %)
... ... @@ -12,7 +12,7 @@
12 12  [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
13 13  
14 14  
15 -**Hardware**: Front view of phone and explanation of buttons.
15 +Hardware: Front view of phone and explanation of buttons
16 16  
17 17  
18 18  [[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
... ... @@ -20,19 +20,23 @@
20 20  
21 21  **Things to note:**
22 22  
23 -* The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
23 +* The Send button under the volume button dials the most recent call when pressed. If pressed inadvertently, press the Speaker phone button at the lower right corner to hang up the call.
24 24  
25 -**Home screen of the phone's digital display:**
26 26  
27 -* **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 -* **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
29 -* **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
26 +**Home screen of the phone display:**
30 30  
31 -[[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
28 +**Right**: The home screen displays **Tech-configured speed dials** for each building's INTERNAL 911 extension, each school's health room and a shortcut to access the **Contacts / Directory**.
32 32  
30 +**Left**: The top left corner shows the** name of the user who is assigned to the phone**.
33 33  
32 +**Bottom softkeys**: These keys are short cuts to the call **history**, **voicemail** access and a speed dial to **Tech Emergency**.
34 34  
35 -A subset of screenshots displayed on the Grandstream page are sourced from this Grandstream 2624 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GRP261x_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
34 +
35 +[[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
36 +
37 +
38 +
39 +
36 36  )))
37 37  
38 38  
... ... @@ -57,23 +57,25 @@
57 57  
58 58  == Multiple ways to Initiate a call: ==
59 59  
60 -1. Pick up the handset.
61 -1. Press the Speaker button on the phone.
62 -1. Press a name in the programmed keys.
63 -1. Find a name in Contacts.
64 +1. Pick up the handset
65 +1. Press the Speaker button on the phone
66 +1. Press a name in the Speed dial menu on the touchscreen or the button box
67 +1. Find a name in Contacts
64 64  
65 65  == Place Calls ==
66 66  
67 67  * **Place a ringing call to an internal extension:**
68 -** Initiate a call.
69 -** Use the keypad to enter the extension.
70 -** Press the **Dial** softkey or wait for the call to connect automatically.
71 -
72 +** Initiate a call
73 +** Use the keypad to enter the extension
74 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
75 +
76 +(% style="display:none" %)
77 +
72 72  * **To place a call to an outside phone number**:
73 -** Initiate a call.
74 -** Dial **9** (to access the outside line).
75 -** Dial the external phone number.
76 -** Press the **Dial** softkey or wait for the call to connect automatically.
79 +** Initiate a call
80 +** Dial 9 (to access the outside line)
81 +** Dial the external phone number
82 +** Press Audio call.
77 77  
78 78  == Place Emergency Calls ==
79 79  
... ... @@ -80,12 +80,12 @@
80 80  * **To place an emergency 911 call:**
81 81  ** Initiate a call.
82 82  ** Dial 911 or 9911.
83 -** Press the **Dial** softkey or wait for the call to connect automatically.
89 +** Press Audio call.
84 84  
85 85  * **To place an internal emergency call to alert the office of an issue:**
86 86  ** Initiate a call.
87 87  ** Dial your building's internal emergency extension.
88 -** Press the **Dial** softkey or wait for the call to connect automatically.
94 +** Press Audio call.
89 89  
90 90  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
91 91  
... ... @@ -93,7 +93,7 @@
93 93  
94 94  (% class="col-xs-12 col-sm-4" %)
95 95  (((
96 -[[Classroom phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
102 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
97 97  )))
98 98  )))
99 99  
... ... @@ -108,34 +108,28 @@
108 108  = Answer Calls =
109 109  
110 110  (((
111 -* (((
112 -== To answer a single incoming call: ==
117 +
113 113  
114 -* (((
115 -Pick up the handset or press the "Answer" softkey to answer the call via speaker.
116 -)))
117 -)))
118 -* (((
119 -== To answer an incoming call during an active call: ==
119 +Caller ID will show who is calling.
120 120  
121 -* (((
122 -When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold.
121 +* **To answer a single incoming call**:
122 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
123 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
124 +
125 +* **To answer an incoming call during an active call:**
126 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
127 +**
128 +* **To pick up a call ringing at another phone in your group**
129 +**
130 +* **To send a ringing call to voicemail instead of answering**
131 +** Press **Reject** on the phone display to transfer the call to voicemail.
123 123  )))
124 124  )))
125 -* (((
126 -== To send a ringing call directly to voicemail: ==
127 127  
128 -* (((
129 -Press **Reject** softkey to transfer the call to your voicemail without answering.
130 -)))
131 -)))
132 -)))
133 -)))
134 134  
135 -
136 136  (% class="col-xs-12 col-sm-4" %)
137 137  (((
138 -[[Classroom phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
138 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
139 139  )))
140 140  )))
141 141  
... ... @@ -148,55 +148,24 @@
148 148  (((
149 149  = Directory and Contact List =
150 150  
151 -* (((
152 -== Finding EASD extensions in the directory: ==
153 -
154 -* Press the **Contacts** button (lowest button on the right).
155 -* Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings section below for steps.)
156 -* Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
157 -* When the correct name shows in the search results, highlight it using the arrow keys.
158 -* Press **Dial.** 
159 -
160 -
161 -{{warning}}
162 -If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
163 -{{/warning}}
151 +* **Finding EASD extensions in the directory**:
152 +** Tap the **User** icon on the right side of the home screen
153 +** In the left menu, tap **LDAP**
154 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
155 +** Tap the **green** **phone** icon to place a call.
156 +* **Frequently called contact list**:
157 +** Tap the **User** icon on the right side of the home screen
158 +** In the left menu, tap **LDAP**
159 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
160 +** Tap the **Download** button to save the extension to the contact list.
161 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
164 164  )))
165 -* (((
166 -== Saving frequently called contacts to the local phonebook: ==
167 167  
168 -* **To save contacts to the local phonebook**:
169 -** Press the **OK** button in the center of the arrow keys.
170 -** Use the arrow keys to select the **Contacts **app.
171 -** Press** OK **on** Local Phonebook.**
172 -** Press the **New** softkey to create a new contact.
173 -** Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
174 -** Press the round enter button on the keypad to toggle on **Favorites.**
175 -** Arrow down to **Work** and enter the extension number.
176 -** Press the **Save **softkey.
177 177  
178 -* **To call saved contacts:**
179 -** Press a programmed call line and arrow down to the contact. Press **OK** to dial.
180 -** Or go to the **local phonebook** in the **Contacts** app.
181 181  
182 -* **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
183 -
184 -
185 -{{warning}}
186 -If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset.
187 -{{/warning}}
188 -
189 -
190 -)))
191 -)))
192 -
193 -
194 -
195 195  (% class="col-xs-12 col-sm-4" %)
196 196  (((
197 -[[Search the EASD Directory>>image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
198 -
199 -[[Add contact to the local phonebook.>>image:GS-localPhonebook.png||alt="Grandstream local phonebook screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="317"]]
168 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
200 200  )))
201 201  )))
202 202  
... ... @@ -208,17 +208,20 @@
208 208  (((
209 209  = Call History =
210 210  
211 -* Press the** History** softkey to view call history.
212 -* Use the arrow keys to scroll through the history.
213 -* Initiate a call from the history by tapping the green **Dial** button.
214 -* Press the **Home** button to return to the Home screen.
180 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
181 +* Initiate a call from the history by tapping the green call or video buttons.
215 215  
183 +== ==
184 +
185 +== ==
186 +
187 +== ==
188 +
216 216  == Missed Calls ==
217 217  
218 218  * When there is a missed call, the display will show a missed call dialog on the idle screen.
219 -* Tap the **CallReturn** softkey to return the call.
220 -* Tap the **Dismiss** softkey to return to the home screen.
221 -* Tap the **History** softkey to open call history.
192 +* Tap the green phone icon to return the call.
193 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
222 222  )))
223 223  
224 224  
... ... @@ -225,9 +225,7 @@
225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Call history.>>image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
229 -
230 -[[Missed call notification.>>image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
200 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
231 231  )))
232 232  )))
233 233  
... ... @@ -237,29 +237,23 @@
237 237  (((
238 238  (% class="col-xs-12 col-sm-8" %)
239 239  (((
240 -= Do Not Disturb and Muting a Call =
210 += Availability State: Do Not Disturb =
241 241  
242 -* (((
243 -== To initiate do not disturb: ==
244 -
245 -* Press the mute button on the phone. Toggle between on and off using the mute button.
246 -* Incoming calls for all accounts will be sent right to voicemail.
247 -* Calls can still be made out when the phone is in DND.
212 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
213 +** To initiate do not disturb, press the mute button on the phone.
214 +** Tap the DND button to turn it on and off.
215 +** Calls can still be made out when the phone is in DND.
216 +
217 +* **Pressing the mute button on the right side of phone pad:**
218 +** During a call: will mute the microphone.
219 +** Off a call: will engage do not disturb for the phone.
248 248  )))
249 -* (((
250 -== To mute the microphone during a call: ==
251 251  
252 -* Press the mute button on the right side of the phone.
253 -)))
254 -)))
255 255  
256 256  
257 -
258 258  (% class="col-xs-12 col-sm-4" %)
259 259  (((
260 -[[Do not disturb setting.>>image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
261 -
262 -[[Mute button to mute calls or engage Do not disturb.>>image:GS-2624-buttons.png||alt="Grandstream Mute button location." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="163" width="317"]]
226 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
263 263  )))
264 264  )))
265 265  
... ... @@ -273,23 +273,18 @@
273 273  
274 274  
275 275  (((
276 -* **How to access voicemails**:
277 -** **Desk phone:** Use the Voicemail app to listen to and manage voicemails.
278 -*** Press the **OK** button in the center of the arrow keys.
279 -*** Use the arrow keys to find the Messages app OR press *97 to directly dial the voicemail system.
280 -*** Log in with your voicemail passcode. Contact Tech Support if you don't know your voicemail passcode.
281 -** **Grandstream Wave app**: Listen to and manage voicemails through the Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]]
282 -** **District email**: 
283 -*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
284 -**** **Chrome and Firefox**: Voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in iTunes.
285 -**** **Safari**: Voicemail .wav files play within the browser.
286 -**** On a **district iPhone:** Voicemail .wav files will play automatically within the email system.
240 +* (((
241 +No voicemails will be stored locally on the phones.
287 287  )))
243 +* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
244 +* The .wav files will need to be downloaded to the computer and played in Apple Music.
245 +* Voicemails can also be accessed through the Wave phone app, if using.
288 288  )))
247 +)))
289 289  
290 290  (% class="col-xs-12 col-sm-4" %)
291 291  (((
292 -[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
251 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
293 293  )))
294 294  )))
295 295  
... ... @@ -304,48 +304,25 @@
304 304  (((
305 305  = Phone Settings =
306 306  
307 -* (((
308 -== Adjust sound and set ring tones: ==
309 -
310 -* Press the **OK** button in the center of the arrow keys.
311 -* Use the arrow keys to select **Preferences** and select **Sound.**
312 -* For **Ringtone**, use the right arrow key to move through the ring tones.
313 -* Press **Save** (softkey).
266 +* **Adjust sounds and set ring tones:**
267 +** On the home screen, swipe to the second page and tap **Settings**.
268 +** Swipe up and tap on **Sound.**
269 +** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
270 +** Disable touch sounds and tones in **Other Settings.**
271 +* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
272 +** Tap the Home button
273 +** Swipe left to the second page and tap **Settings**
274 +** Swipe up and tap on **Sound**
275 +** Tap **Other Sounds**
276 +** Disable Touch sounds and Touch tone
277 +* **Adjust the Display:**
278 +** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
314 314  )))
315 -* (((
316 -== Set LDAP (Contacts) to search by ABC by default: ==
317 317  
318 -* In **Preferences, **tap the right arrow to open** Input Method.**
319 -* Arrow down to **Input Method for LDAP.**
320 -* Use** **the right arrow key to change to **ABC.**
321 -* Press the **Save **softkey.
322 -)))
323 -)))
324 324  
325 325  
326 326  (% class="col-xs-12 col-sm-4" %)
327 327  (((
328 -[[Grandstream phone Preferences app>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
285 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
329 329  )))
330 330  )))
331 -
332 -----
333 -
334 -(% class="row" %)
335 -(((
336 -(% class="col-xs-12 col-sm-8" %)
337 -(((
338 -= Restart the Phone =
339 -
340 -* Disconnect the phone cord from the back.
341 -* Wait a minute and then reconnect it to the same port.
342 -* The phone will become functional after two minutes.
343 -)))
344 -
345 -
346 -
347 -(% class="col-xs-12 col-sm-4" %)
348 -(((
349 -[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
350 -)))
351 -)))
1-GS-TEACHER-DISPLAY-2.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -1.4 MB
Content
GS-Email-Voicemail.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -55.9 KB
Content
GS-LDAP-search.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -716.9 KB
Content
GS-Preferences.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -607.9 KB
Content
GS-Preferences1.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -607.9 KB
Content
GS-Teacher-missed.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -47.3 KB
Content
GS-backs.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -56.3 KB
Content
GS-localPhonebook.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -25.1 KB
Content
GS-teacher-DND.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -58.0 KB
Content
GS-teacher-history.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -36.9 KB
Content
GS-teacher-placecall.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -32.9 KB
Content
Second-Call.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -682.0 KB
Content