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Changes for page Teacher_Directions-GS2624

Last modified by Christine Sklareski on 2025/06/17 12:00
From version 17.2
edited by Christine Sklareski
on 2025/05/30 15:58
Change comment: There is no comment for this version
To version 4.4
edited by Christine Sklareski
on 2025/05/29 09:50
Change comment: There is no comment for this version

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1 +dfgser
2 2  
3 3  (% class="row" %)
4 4  (((
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12 12  [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
13 13  
14 14  
15 -**Hardware**: Front view of phone and explanation of buttons
15 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
16 16  
17 17  
18 -[[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
18 +Things to note:
19 19  
20 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
21 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -**Things to note:**
23 +**Home screen of the touch display:**
22 22  
23 -* The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
25 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
24 24  
25 25  
26 -**Home screen of the phone's digital display:**
28 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 -* **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
29 -* **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
30 -* **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
31 31  
32 -[[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
31 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
33 33  
33 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
34 34  
35 35  
36 36  
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60 60  
61 61  1. Pick up the handset
62 62  1. Press the Speaker button on the phone
63 -1. Press a name in the Speed dial.
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 64  1. Find a name in Contacts
65 65  
66 66  == Place Calls ==
... ... @@ -68,13 +68,15 @@
68 68  * **Place a ringing call to an internal extension:**
69 69  ** Initiate a call
70 70  ** Use the keypad to enter the extension
71 -** Press the **Dial** softkey or wait for the call to connect automatically.
72 -
71 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 +
73 +(% style="display:none" %)
74 +
73 73  * **To place a call to an outside phone number**:
74 74  ** Initiate a call
75 -** Dial **9** (to access the outside line)
77 +** Dial 9 (to access the outside line)
76 76  ** Dial the external phone number
77 -** Press the **Dial** softkey or wait for the call to connect automatically.
79 +** Press Audio call.
78 78  
79 79  == Place Emergency Calls ==
80 80  
... ... @@ -81,11 +81,12 @@
81 81  * **To place an emergency 911 call:**
82 82  ** Initiate a call.
83 83  ** Dial 911 or 9911.
84 -** Press the **Dial** softkey or wait for the call to connect automatically.
85 -**To place an internal emergency call to alert the office of an issue:**
86 +** Press Audio call.
87 +
88 +* **To place an internal emergency call to alert the office of an issue:**
86 86  ** Initiate a call.
87 87  ** Dial your building's internal emergency extension.
88 -** Press the **Dial** softkey or wait for the call to connect automatically.
91 +** Press Audio call.
89 89  
90 90  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
91 91  
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93 93  
94 94  (% class="col-xs-12 col-sm-4" %)
95 95  (((
96 -[[Figure . Grandstream teacher phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
99 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
97 97  )))
98 98  )))
99 99  
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108 108  = Answer Calls =
109 109  
110 110  (((
111 -* (((
112 -== To answer a single incoming call: ==
114 +
113 113  
114 -* (((
115 -Pick up the handset or press the "Answer" softkey to answer the call via speaker.
116 -)))
117 -)))
118 -* (((
119 -== To answer an incoming call during an active call: ==
116 +Caller ID will show who is calling.
120 120  
121 -* (((
122 -When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold.
123 -)))
124 -)))
125 -* (((
126 -== To pick up a call ringing at another phone in your group: ==
127 -
128 -* (((
118 +* **To answer a single incoming call**:
119 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
120 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
129 129  
122 +* **To answer an incoming call during an active call:**
123 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
124 +**
125 +* **To pick up a call ringing at another phone in your group**
126 +**
127 +* **To send a ringing call to voicemail instead of answering**
128 +** Press **Reject** on the phone display to transfer the call to voicemail.
130 130  )))
131 131  )))
132 -* (((
133 -== To send a ringing call directly to voicemail: ==
134 134  
135 -* (((
136 -Press **Reject** softkey to transfer the call to voicemail.
137 -)))
138 -)))
139 -)))
140 -)))
141 141  
142 -
143 143  (% class="col-xs-12 col-sm-4" %)
144 144  (((
145 -[[Figure . Grandstream phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
135 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
146 146  )))
147 147  )))
148 148  
149 149  
140 +
141 +
150 150  ----
151 151  
152 152  (% class="row" %)
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153 153  (((
154 154  (% class="col-xs-12 col-sm-8" %)
155 155  (((
156 -= Directory and Contact List =
148 += Voicemail and Auto Attendant =
157 157  
158 -* (((
159 -== Finding EASD extensions in the directory: ==
160 160  
161 -* (((
162 -Press the **Contacts** button (lowest button on the right)
163 -)))
164 -* Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
165 -* Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
166 -* When the correct name shows in the search results, highlight it using the arrow keys.
167 -* Press **Dial.** 
168 -
169 -)))
170 -* (((
171 -== Saving frequently called contacts to the local phonebook: ==
172 -
173 -* (((
174 -Press the **OK** button in the center of the arrow keys.
175 -)))
176 -* Use the arrow keys to select the **Contacts **app.
177 -* Press** OK **on** Local Phonebook**
178 -* Press the **New** softkey to create a new contact.
179 -* Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
180 -* Toggle on **Favorites.**
181 -* Arrow down to **Work** and enter the extension number.
182 -* Press the **Save **softkey.
183 -* **To call saved contacts:**
184 -** Press a programmed call line and arrow down to the contact. Press **OK** to dial.
185 -** Or go to the **local phonebook** in the **Contacts** app.
186 -* **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
187 -)))
188 -)))
189 -
190 -
191 -
192 -(% class="col-xs-12 col-sm-4" %)
193 193  (((
194 -[[image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-label="Figure . Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
195 -[[image:GS-localPhonebook.png||alt="Grandstream local phonebook screen" data-xwiki-image-label="Figure . Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="317"]]
196 -)))
197 -)))
152 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
153 +** Enter the first extension number then press on it on the left panel of the screen
154 +** The extension will be added to the dialing field and users can dial another number
155 +** When all extensions have been entered, press "Audio Call" or "Video Call"
198 198  
199 -----
157 +* **To initiate a conference call while on a phone call:**
158 +** When the phone is on the call screen, tap on the "Conference" button
159 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
160 +** After the call is established, the conference screen is brought up.
161 +** Tap the "Invite" button to add more members to the conference.
200 200  
201 -(% class="row" %)
202 -(((
203 -(% class="col-xs-12 col-sm-8" %)
204 -(((
205 -= Call History =
163 +* **To initiate a conference call from the conference soft key:**
164 +** Bring up the dial screen.
165 +** Enter the first extension number then press on it on the left panel of the screen.
166 +** The extension will be added to the dialing field.
167 +** Enter other extensions until all are entered.
168 +** Press "Audio Call" or "Video Call" to begin the conference call.
206 206  
207 -* Press the** History** softkey to view call history.
208 -* Initiate a call from the history by tapping the green call button. Use the arrow keys to scroll through the history.
209 -* Press the **Home** button to return to the Home screen.
170 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
171 +**Conference Call Management:**
210 210  
211 -== Missed Calls ==
173 +* (((
174 +**Attendee management**:
212 212  
213 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
214 -* Tap the **CallReturn** softkey to return the call.
215 -* Tap the **Dismiss** softkey to return to the home screen.
216 -* Tap the **History** softkey to open call history.
176 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
177 +* **Mute**: Tap the extension and then click the Mute button.
178 +* **Video on**: Tap the extension and tap the Video on button.
217 217  )))
218 218  
181 +* **End a conference call:**
182 +** Tap the red handset button to end the call for everyone.
183 +** Individuals who disconnect from the call will exit but all other parties will remain.
184 +)))
185 +)))
219 219  
220 -
221 221  (% class="col-xs-12 col-sm-4" %)
222 222  (((
223 -[[image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
224 -[[image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
189 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
225 225  )))
226 226  )))
227 227  
193 +
194 +
228 228  ----
229 229  
230 230  (% class="row" %)
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231 231  (((
232 232  (% class="col-xs-12 col-sm-8" %)
233 233  (((
234 -= Do Not Disturb and Muting a Call =
201 += Directory =
235 235  
236 -* (((
237 -== To initiate do not disturb: ==
238 -
239 -* (((
240 -When Do not disturb is engaged, incoming calls will be blocked for all accounts.
203 +* **Finding EASD extensions in the directory**:
204 +** Tap the **User** icon on the right side of the home screen
205 +** In the left menu, tap **LDAP**
206 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
207 +** Tap the **green** **phone** icon to place a call.
208 +* **Frequently called contact list**:
209 +** Tap the **User** icon on the right side of the home screen
210 +** In the left menu, tap **LDAP**
211 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 +** Tap the **Download** button to save the extension to the contact list.
213 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
241 241  )))
242 -* To initiate do not disturb: press the mute button on the phone. Toggle between on and off using the mute button.
243 -* Calls can still be made out when the phone is in DND.
244 -* All incoming calls will be sent right to voicemail.
245 -
246 -)))
247 -* (((
248 -== To mute the microphone during a call: ==
249 249  
250 -* **Pressing the mute button on the right side of phone pad:**
251 -* During a call: will mute the microphone.
252 -* Off a call: will engage do not disturb for the phone.
253 -)))
254 -)))
255 255  
256 256  
257 -
258 258  (% class="col-xs-12 col-sm-4" %)
259 259  (((
260 -[[Figure . Grandstream teacher phone do not disturb.>>image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
220 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
261 261  )))
262 262  )))
263 263  
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267 267  (((
268 268  (% class="col-xs-12 col-sm-8" %)
269 269  (((
270 -= Voicemail and Auto Attendant =
230 += Call History =
271 271  
232 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
233 +* Initiate a call from the history by tapping the green call or video buttons.
272 272  
273 -(((
274 -(((
275 -* No voicemails will be stored locally on the phones.
276 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
277 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
278 -* Voicemails can also be accessed through the Wave phone app, if using.
279 -)))
280 -)))
281 -)))
235 +== ==
282 282  
283 -(% class="col-xs-12 col-sm-4" %)
284 -(((
285 -[[Figure . Grandstream voicemail to email screenshot>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
286 -)))
287 -)))
237 +== ==
288 288  
239 +== ==
289 289  
241 +== Missed Calls ==
290 290  
291 -
292 -----
293 -
294 -(% class="row" %)
295 -(((
296 -(% class="col-xs-12 col-sm-8" %)
297 -(((
298 -= Phone Settings =
299 -
300 -* (((
301 -== Adjust sound and set ring tones: ==
302 -
303 -* (((
304 -Press the **OK** button in the center of the arrow keys.
243 +* When there is a missed call, the display will show a missed call dialog on the idle screen.
244 +* Tap the green phone icon to return the call.
245 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
305 305  )))
306 -* Use the arrow keys to select **Preferences** and select **Sound.**
307 -* For **Ringtone**, use the right arrow key to move through the ring tones.
308 -* Press **Save** (softkey).
309 -)))
310 310  
311 -* (((
312 -== Set LDAP (Contacts) to search by ABC by default: ==
313 313  
314 -* (((
315 -In **Preferences, **tap the right arrow to open** Input Method.**
316 -)))
317 -* Arrow down to **Input Method for LDAP.**
318 -* Use** **the right arrow key to change to **ABC.**
319 -* Press the **Save **softkey.
320 -)))
321 -)))
322 322  
323 -
324 -
325 325  (% class="col-xs-12 col-sm-4" %)
326 326  (((
327 -[[Figure . Grandstream phone apps>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
252 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
328 328  )))
329 329  )))
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