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Changes for page Teacher_Directions-GS2624

Last modified by Christine Sklareski on 2025/06/17 12:00
From version 13.1
edited by Christine Sklareski
on 2025/05/30 15:49
Change comment: There is no comment for this version
To version 4.4
edited by Christine Sklareski
on 2025/05/29 09:50
Change comment: There is no comment for this version

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1 +dfgser
2 2  
3 3  (% class="row" %)
4 4  (((
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12 12  [[image:GS-2624model.png||alt="Grandstream 2624 model" data-xwiki-image-style-border="true" height="283" width="248"]]
13 13  
14 14  
15 -**Hardware**: Front view of phone and explanation of buttons
15 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
16 16  
17 17  
18 -[[image:GS-2624-buttons.png||alt="Grandstream 2624 front view" data-xwiki-image-style-border="true" height="249" width="487"]]
18 +Things to note:
19 19  
20 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
21 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -**Things to note:**
23 +**Home screen of the touch display:**
22 22  
23 -* The **Send** button under the volume dials the most recent call when pressed. If pressed inadvertently, press the **Speaker** button at the lower right corner to hang up the call.
25 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
24 24  
25 -**Home screen of the phone's digital display:**
26 26  
27 -* **Right**: Three **tech-configured speed dials** for each building's **INTERNAL 911 extension**, each school's **health room** and a shortcut to access the **Contacts / Directory**.
28 -* **Left**: The top left corner shows the** name of the user who is assigned to the phone** and has 3 available programmable speed dials.
29 -* **Bottom softkeys**: These keys are short cuts to the **Call** H**istory / Home**, **Voicemail** **access** and a speed dial to reach **Tech Services** in teaching emergencies.
28 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
30 30  
31 -[[Grandstream teacher phone home screen.>>image:1-GS-TEACHER-DISPLAY-2.jpg||alt="Grandstream teacher phone home screen" data-xwiki-image-style-border="true" height="323" width="367"]]
32 32  
31 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
33 33  
33 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
34 34  
35 +
35 35  
36 36  )))
37 37  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press a name in the Speed dial.
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
63 63  1. Find a name in Contacts
64 64  
65 65  == Place Calls ==
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67 67  * **Place a ringing call to an internal extension:**
68 68  ** Initiate a call
69 69  ** Use the keypad to enter the extension
70 -** Press the **Dial** softkey or wait for the call to connect automatically.
71 -
71 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 +
73 +(% style="display:none" %)
74 +
72 72  * **To place a call to an outside phone number**:
73 73  ** Initiate a call
74 -** Dial **9** (to access the outside line)
77 +** Dial 9 (to access the outside line)
75 75  ** Dial the external phone number
76 -** Press the **Dial** softkey or wait for the call to connect automatically.
79 +** Press Audio call.
77 77  
78 78  == Place Emergency Calls ==
79 79  
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80 80  * **To place an emergency 911 call:**
81 81  ** Initiate a call.
82 82  ** Dial 911 or 9911.
83 -** Press the **Dial** softkey or wait for the call to connect automatically.
84 -**To place an internal emergency call to alert the office of an issue:**
86 +** Press Audio call.
87 +
88 +* **To place an internal emergency call to alert the office of an issue:**
85 85  ** Initiate a call.
86 86  ** Dial your building's internal emergency extension.
87 -** Press the **Dial** softkey or wait for the call to connect automatically.
91 +** Press Audio call.
88 88  
89 89  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
90 90  
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92 92  
93 93  (% class="col-xs-12 col-sm-4" %)
94 94  (((
95 -[[Figure . Grandstream teacher phone - place call screen.>>image:GS-teacher-placecall.png||alt="Grandstream teacher phone - call place screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
99 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
96 96  )))
97 97  )))
98 98  
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112 112  Caller ID will show who is calling.
113 113  
114 114  * **To answer a single incoming call**:
115 -** Pick up the handset or press the "Answer" softkey to answer the call via speaker.
119 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
120 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
116 116  
117 117  * **To answer an incoming call during an active call:**
118 -** When a call is in progress and a new call comes in, the incoming extension will show on the display. Using the softkeys, accept the new call or decline and send it to voicemail. If the ringing call is answered, the first call will automatically be put on hold. 
119 -
123 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
124 +**
120 120  * **To pick up a call ringing at another phone in your group**
121 121  **
122 122  * **To send a ringing call to voicemail instead of answering**
123 -** Press **Reject** softkey to transfer the call to voicemail.
128 +** Press **Reject** on the phone display to transfer the call to voicemail.
124 124  )))
125 125  )))
126 126  
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127 127  
128 128  (% class="col-xs-12 col-sm-4" %)
129 129  (((
130 -[[Figure . Grandstream phone: answer an incoming call during an active call.>>image:Second-Call.jpg||alt="Grandstream phone screen showing a call coming in while already on a call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
135 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
131 131  )))
132 132  )))
133 133  
134 134  
140 +
141 +
135 135  ----
136 136  
137 137  (% class="row" %)
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138 138  (((
139 139  (% class="col-xs-12 col-sm-8" %)
140 140  (((
141 -= Directory and Contact List =
148 += Voicemail and Auto Attendant =
142 142  
143 -* (((
144 -== **Finding EASD extensions in the directory**: ==
145 145  
146 -* (((
147 -Press the **Contacts** button (lowest button on the right)
148 -)))
149 -* Press the input button twice to change the input from **123** to **ABC**. (You can change this to default to **ABC **in the phone Preferences. See Phone Settings for steps.)
150 -* Use the keypad to enter someone's name. You will need to press each number between 1 and 4 times to register the correct letter. Pause briefly between letters for it to register in the search field before entering the next letter.
151 -* When the correct name shows in the search results, highlight it using the arrow keys.
152 -* Press **Dial.** 
153 -
154 -)))
155 -* (((
156 -== **Saving frequently called contacts to the local phonebook:** ==
157 -
158 -* (((
159 -Press the **OK** button in the center of the arrow keys.
160 -)))
161 -* Use the arrow keys to select the **Contacts **app.
162 -* Press** OK **on** Local Phonebook**
163 -* Press the **New** softkey to create a new contact.
164 -* Use the keypad to enter their first name, arrow down to the last name field and enter that using the keypad.
165 -* Toggle on **Favorites.**
166 -* Arrow down to **Work** and enter the extension number.
167 -* Press the **Save **softkey.
168 -* **To call saved contacts:**
169 -** Press a programmed call line and arrow down to the contact. Press **OK** to dial.
170 -** Or go to the **local phonebook** in the **Contacts** app.
171 -* **Please Note: that saved contacts will be deleted if the phone has to be factory reset.**
172 -)))
173 -)))
174 -
175 -
176 -
177 -(% class="col-xs-12 col-sm-4" %)
178 178  (((
179 -[[image:GS-LDAP-search.jpg||alt="Grandstream LDAP search screen" data-xwiki-image-label="Figure . Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
180 -[[image:GS-localPhonebook.png||alt="Grandstream local phonebook screen" data-xwiki-image-label="Figure . Grandstream LDAP search screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="317"]]
181 -)))
182 -)))
152 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
153 +** Enter the first extension number then press on it on the left panel of the screen
154 +** The extension will be added to the dialing field and users can dial another number
155 +** When all extensions have been entered, press "Audio Call" or "Video Call"
183 183  
184 -----
157 +* **To initiate a conference call while on a phone call:**
158 +** When the phone is on the call screen, tap on the "Conference" button
159 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
160 +** After the call is established, the conference screen is brought up.
161 +** Tap the "Invite" button to add more members to the conference.
185 185  
186 -(% class="row" %)
187 -(((
188 -(% class="col-xs-12 col-sm-8" %)
189 -(((
190 -= Call History =
163 +* **To initiate a conference call from the conference soft key:**
164 +** Bring up the dial screen.
165 +** Enter the first extension number then press on it on the left panel of the screen.
166 +** The extension will be added to the dialing field.
167 +** Enter other extensions until all are entered.
168 +** Press "Audio Call" or "Video Call" to begin the conference call.
191 191  
192 -* Press the** History** softkey to view call history.
193 -* Initiate a call from the history by tapping the green call button. Use the arrow keys to scroll through the history.
194 -* Press the **Home** button to return to the Home screen.
170 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
171 +**Conference Call Management:**
195 195  
196 -== Missed Calls ==
173 +* (((
174 +**Attendee management**:
197 197  
198 -* When there is a missed call, the display will show a missed call dialog on the idle screen.
199 -* Tap the **CallReturn** softkey to return the call.
200 -* Tap the **Dismiss** softkey to return to the home screen.
201 -* Tap the **History** softkey to open call history.
176 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
177 +* **Mute**: Tap the extension and then click the Mute button.
178 +* **Video on**: Tap the extension and tap the Video on button.
202 202  )))
203 203  
181 +* **End a conference call:**
182 +** Tap the red handset button to end the call for everyone.
183 +** Individuals who disconnect from the call will exit but all other parties will remain.
184 +)))
185 +)))
204 204  
205 -
206 206  (% class="col-xs-12 col-sm-4" %)
207 207  (((
208 -[[image:GS-teacher-history.png||alt="Grandstream teacher phone call history screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
209 -[[image:GS-Teacher-missed.png||alt="Grandstream teacher phone missed call screen." data-xwiki-image-label="Figure . Grandstream teacher phone call history screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
189 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
210 210  )))
211 211  )))
212 212  
193 +
194 +
213 213  ----
214 214  
215 215  (% class="row" %)
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216 216  (((
217 217  (% class="col-xs-12 col-sm-8" %)
218 218  (((
219 -= Availability State: Do Not Disturb =
201 += Directory =
220 220  
221 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
222 -** To initiate do not disturb, press the mute button on the phone. Toggle between on and off using the mute button.
223 -** Calls can still be made out when the phone is in DND.
224 -** All incoming calls will be sent right to voicemail.
225 -
226 -* **Pressing the mute button on the right side of phone pad:**
227 -** During a call: will mute the microphone.
228 -** Off a call: will engage do not disturb for the phone.
203 +* **Finding EASD extensions in the directory**:
204 +** Tap the **User** icon on the right side of the home screen
205 +** In the left menu, tap **LDAP**
206 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
207 +** Tap the **green** **phone** icon to place a call.
208 +* **Frequently called contact list**:
209 +** Tap the **User** icon on the right side of the home screen
210 +** In the left menu, tap **LDAP**
211 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 +** Tap the **Download** button to save the extension to the contact list.
213 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
229 229  )))
230 230  
231 231  
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232 232  
233 233  (% class="col-xs-12 col-sm-4" %)
234 234  (((
235 -[[Figure . Grandstream teacher phone do not disturb.>>image:GS-teacher-DND.png||alt="Grandstream teacher phone do not disturb." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="234" width="317"]]
220 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
236 236  )))
237 237  )))
238 238  
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242 242  (((
243 243  (% class="col-xs-12 col-sm-8" %)
244 244  (((
245 -= Voicemail and Auto Attendant =
230 += Call History =
246 246  
232 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
233 +* Initiate a call from the history by tapping the green call or video buttons.
247 247  
248 -(((
249 -(((
250 -* No voicemails will be stored locally on the phones.
251 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
252 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
253 -* Voicemails can also be accessed through the Wave phone app, if using.
254 -)))
255 -)))
256 -)))
235 +== ==
257 257  
258 -(% class="col-xs-12 col-sm-4" %)
259 -(((
260 -[[Figure . Grandstream voicemail to email screenshot>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email screenshot" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
261 -)))
262 -)))
237 +== ==
263 263  
239 +== ==
264 264  
241 +== Missed Calls ==
265 265  
266 -
267 -----
268 -
269 -(% class="row" %)
270 -(((
271 -(% class="col-xs-12 col-sm-8" %)
272 -(((
273 -= Phone Settings =
274 -
275 -* **Adjust sound and set ring tones:**
276 -** Press the **OK** button in the center of the arrow keys.
277 -** Use the arrow keys to select **Preferences** and select **Sound.**
278 -** For **Ringtone**, use the right arrow key to move through the ring tones.
279 -** Press **Save** (softkey).
280 -* **Set LDAP (Contacts) to search by ABC by default:**
281 -** In **Preferences, **tap the right arrow to open** Input Method.**
282 -** Arrow down to **Input Method for LDAP.**
283 -** Use** **the right arrow key to change to **ABC.**
284 -** Press the **Save **softkey.
243 +* When there is a missed call, the display will show a missed call dialog on the idle screen.
244 +* Tap the green phone icon to return the call.
245 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
285 285  )))
286 286  
287 287  
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288 288  
289 289  (% class="col-xs-12 col-sm-4" %)
290 290  (((
291 -[[Figure . Grandstream phone apps>>image:GS-Preferences1.jpg||alt="Grandstream phone apps" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
252 +[[Figure . >>image:1.png||alt="Alt Text" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="239" width="367"]]
292 292  )))
293 293  )))
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