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Wiki source code of Grandstream Wave Mobile App

Version 6.1 by Christine Sklareski on 2025/06/05 11:24
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Christine Sklareski 4.2 8 Wave is a mobile app for use by those staff who are issued EASD Apple iOS devices for incoming and outgoing call capability. The mobile app also provides access to district contacts list.
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Christine Sklareski 5.2 10 {{info}}
11 Please note: It is recommended that staff continue to use Google Chat and not the Chats feature in the Wave app.
12 {{/info}}
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Christine Sklareski 2.5 15 [[image:wave-icon.png||alt="Grandstream Wave for Mobile app icon" data-xwiki-image-style-border="true" height="197" width="197"]]
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21 {{box title="**Contents**"}}
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Christine Sklareski 5.2 27 Most of the screenshots on the Grandstream page are attributed to the [[Grandstream Wave Mobile App User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/Wave_Mobile_App_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
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Christine Sklareski 2.6 35 = Signing in the the Wave app =
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Christine Sklareski 2.6 38 * The Wave app has been pushed out to each district iPhone remotely.
Christine Sklareski 2.10 39 * Submit a ticket through [[IncidentIQ>>url:http://support.etownschools.org/]] requesting access to the Wave app.
Christine Sklareski 2.6 40 * Tap **Sign in**
Christine Sklareski 2.7 41 * Use the credentials provided by Technology Services to login:
Christine Sklareski 2.8 42 ** URL
43 ** Username: your phone extension
44 ** Password
Christine Sklareski 2.46 45
46 * **To log out of the Wave for Mobile app:**
47 ** Tap the **Chat** icon at the lower left
48 ** Tap the **User icon** at the top left
49 ** Tap **Log out** at the bottom of the menu
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Christine Sklareski 2.6 56 [[Wave app sign in screen.>>image:Waveapp-signin.png||alt="Wave app sign in screen." data-xwiki-image-style-border="true" height="184" width="197"]]
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Christine Sklareski 2.18 67 = Make and Answer Calls =
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Christine Sklareski 2.18 70 * **Make a call**
71 ** Tap Calls in the bottom menu
72 ** Tap the green dial pad button
73 ** Enter the district extension number or an external number including **9**.
74 ** Click on the green call button or the blue video button to initiate the call.
Christine Sklareski 2.19 75
Christine Sklareski 2.18 76 * **Answer a call**
Christine Sklareski 2.20 77 ** Incoming calls will ring the device and bring up the answer screen.
78 ** Press the green call or video buttons to answer.
79 ** Switch between calls by tapping the blue call button.
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Christine Sklareski 2.14 86 [[Make a call screen>>image:WaveMob-makeCall2.png||alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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88 [[Answer incoming calls and switch between calls.>>image:Wave-IncomingCalls.png||alt="Answer incoming calls and switch between calls." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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Christine Sklareski 2.21 99 = During a Call =
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Christine Sklareski 2.23 102 * **Call Features**:
Christine Sklareski 2.22 103 ** Disable/enable microphone
104 ** Disable/enable video feed
105 ** Hold/unhold a call
106 ** Initiate a conference call
107 ** Transfer a call (blind or attended)
Christine Sklareski 2.23 108
109 * **Call Flip Function:**
Christine Sklareski 2.22 110 ** When you answer a call in the Wave mobile app, you can switch to the desk phone or the desktop app.
111 *** On the alternate device, tap the green notification and then tap or click **Switch.**
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Christine Sklareski 2.24 118 [[Call Options during a call>>image:Wave-duringCall.png||alt="Wave Mobile- Options during a call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="345" width="197"]]
Christine Sklareski 2.22 119
120 [[Switch a call to another device.>>image:WAve-switch3 copy.jpg||alt="Wave Mobile-Switch to another device." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="367"]]
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Christine Sklareski 2.25 131 = Call History =
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Christine Sklareski 2.29 134 * To see the call history of all incoming and outgoing calls:
135 ** Tap **Calls**
136 ** The call history is displayed behind the dial pad
137 ** To hide the dial pad, swipe down on the list of calls
138 ** To initiate a call to a number in the history, tap the the number and two options display:
139 *** Call button dials the number
140 *** Dial pad allows you to then tap the video button for videos calls
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Christine Sklareski 2.26 147 [[Wave Mobile- Make a call screen>>image:WaveMob-Call history.png||alt="Wave Mobile- call history" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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Christine Sklareski 2.43 158 = Find and Save Contacts =
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Christine Sklareski 2.35 160 * **To make calls to EASD contacts**:
161 ** Tap **Contacts** in the bottom menu
Christine Sklareski 2.36 162 ** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
Christine Sklareski 2.37 163 ** Tap on the user you'd like to call
164 ** Tap the **Call** button to initiate a call.
Christine Sklareski 2.38 165
166 * **To save a contact to Favorites for quick calling:**
167 ** Tap **Contacts** in the bottom menu
168 ** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
169 ** Tap on the user you'd like to call
170 ** Tap the **Star** button in the top right corner to add the contact to Favorites.
Christine Sklareski 2.41 171 ** Click the Star button again to remove the contact from favorites.
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Christine Sklareski 2.37 178 [[Find Contacts and save as favorites.>>image:Wave-ContactsScreen.png||alt="Wave Mobile- Find Contacts and save as favorites." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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Christine Sklareski 3.2 189 = Account Status and Working Status =
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Christine Sklareski 3.6 192 Wave users can customize their status in the app. It is divided into account status and working status, and is displayed in the** **Settings module.
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Christine Sklareski 3.5 194 * **Account Status**:
Christine Sklareski 3.2 195 ** Tap **Chats**
196 ** Tap the **User icon**
197 ** Tap the **Account Status** below the account name and extension
198 *** **Online**: This is the default setting. New calls will prompt users.
199 *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
200 *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
201 *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
Christine Sklareski 3.3 202 *** **Offline**: The account will show as offline, but the user can still send and receive calls and messages normally.
Christine Sklareski 3.6 203
204 * **Working Status:**
Christine Sklareski 3.7 205 ** Users can change their** **working status to select one of the following (the working status will be displayed in the contacts book):
Christine Sklareski 3.6 206 *** Meeting in progress
207 *** On a business trip
208 *** Working remotely
209 *** Sick leave
210 *** On leave
211 *** None
212 *** Custom
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Christine Sklareski 3.7 221 [[Account status menu>>image:Wave-workingstatus.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
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223 [[Working status menu>>image:Wave-meetingnow.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
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