Skip to Content

Wiki source code of Grandstream Wave Mobile App

Version 13.1 by Christine Sklareski on 2025/10/10 14:03
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HSection1" %)
6
7
8 Wave is a mobile app for use by those staff who are issued EASD Apple iOS devices for incoming and outgoing call capability. The mobile app also provides access to district contacts list.
9
10 {{info}}
11 Please note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 {{/info}}
13
14
15 [[image:wave-icon.png||alt="Grandstream Wave for Mobile app icon" data-xwiki-image-style-border="true" height="197" width="197"]]
16 )))
17
18
19 (% class="col-xs-12 col-sm-4" %)
20 (((
21 {{box title="**Contents**"}}
22 {{toc/}}
23 {{/box}}
24 )))
25 )))
26
27 A subset of screenshots displayed on the Grandstream page are sourced from the [[Grandstream Wave Mobile App User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/Wave_Mobile_App_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
28
29 ----
30
31 (% class="row" %)
32 (((
33 (% class="col-xs-12 col-sm-8" %)
34 (((
35 = Signing in the the Wave app =
36
37
38 * The Wave app has been pushed out to each district iPhone remotely.
39 * Submit a ticket through [[IncidentIQ>>url:http://support.etownschools.org/]] requesting access to the Wave app.
40 * Tap **Sign in**
41 * Use the credentials provided by Technology Services to login:
42 ** URL
43 ** Username: your phone extension
44 ** Password
45
46 * **To log out of the Wave for Mobile app:**
47 ** Tap the **Chat** icon at the lower left
48 ** Tap the **User icon** at the top left
49 ** Tap **Log out** at the bottom of the menu
50 )))
51
52
53
54 (% class="col-xs-12 col-sm-4" %)
55 (((
56 [[Wave app sign in screen.>>image:Waveapp-signin.png||alt="Wave app sign in screen." data-xwiki-image-style-border="true" height="184" width="197"]]
57 )))
58 )))
59
60
61 ----
62
63 (% class="row" %)
64 (((
65 (% class="col-xs-12 col-sm-8" %)
66 (((
67 = Make and Answer Calls =
68
69
70 * **Make a call**
71 ** Tap Calls in the bottom menu
72 ** Tap the green dial pad button
73 ** Enter the district extension number or an external number including **9**.
74 ** Click on the green call button or the blue video button to initiate the call.
75
76 * **Answer a call**
77 ** Incoming calls will ring the device and bring up the answer screen.
78 ** Press the green call or video buttons to answer.
79 ** Switch between calls by tapping the blue call button.
80 )))
81
82
83
84 (% class="col-xs-12 col-sm-4" %)
85 (((
86 [[Make a call screen>>image:WaveMob-makeCall2.png||alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
87
88 [[Answer incoming calls and switch between calls.>>image:Wave-IncomingCalls.png||alt="Answer incoming calls and switch between calls." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
89 )))
90 )))
91
92
93 ----
94
95 (% class="row" %)
96 (((
97 (% class="col-xs-12 col-sm-8" %)
98 (((
99 = During a Call =
100
101
102 * **Call Features**:
103 ** Disable/enable microphone
104 ** Disable/enable video feed
105 ** Hold/unhold a call
106 ** Initiate a conference call
107 ** Transfer a call (blind or attended)
108
109 * **Call Flip Function:**
110 ** When you answer a call in the Wave mobile app, you can switch to the desk phone or the desktop app.
111 *** On the alternate device, tap the green notification and then tap or click **Switch.**
112 )))
113
114
115
116 (% class="col-xs-12 col-sm-4" %)
117 (((
118 [[Call Options during a call>>image:Wave-duringCall.png||alt="Wave Mobile- Options during a call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="345" width="197"]]
119
120 [[Switch a call to another device.>>image:WAve-switch3 copy.jpg||alt="Wave Mobile-Switch to another device." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="367"]]
121 )))
122 )))
123
124
125 ----
126
127 (% class="row" %)
128 (((
129 (% class="col-xs-12 col-sm-8" %)
130 (((
131 = Recent Call History =
132
133
134 * To see the call history of all incoming and outgoing calls:
135 ** Tap **Calls** and **Recent Calls**
136 ** The call history is displayed behind the dial pad
137 ** To hide the dial pad, swipe down on the list of calls
138 ** To initiate a call to a number in the history, tap the the number and two options display:
139 *** Call button dials the number
140 *** Dial pad allows you to then tap the video button for videos calls
141 *** + (Plus sign): add number to Personal Contacts (Contacts > Personal Contacts)
142
143 = Voicemails =
144
145 * **To view voicemails**:
146 ** Tap **Calls**
147 ** Tap **Voicemail**
148 ** Tap** Play** to listen to the voicemail
149 ** To return the call, tap the **Video** or **Audio** callback buttons
150
151 = Redialing External Calls =
152
153 * Access your recent calls and find the number you want to call back.
154 * Press the menu icon on the right to expand your call options (appears below the number).
155 * Press the **Grid** icon and the keypad will appear with the phone number at the top.
156
157 [[image:Wave-mobile-edit-call.jpg||alt="Wave Mobile edit external call numbers." data-xwiki-image-style-border="true" height="95" width="321"]]
158
159 * **Tap in front of the phone number and tap the 9 button**.
160 * Tap the **Call** button to initiate the phone call.
161
162 [[image:Wave-mobile-call with 9 and dial.jpg||alt="Wave for mobile - add 9 and tap dial." data-xwiki-image-style-border="true" height="306" width="254"]]
163 )))
164
165
166
167 (% class="col-xs-12 col-sm-4" %)
168 (((
169 [[Wave Mobile- Make a call screen>>image:WaveMob-Call history.png||alt="Wave Mobile- call history" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
170 )))
171 )))
172
173
174 ----
175
176 (% class="row" %)
177 (((
178 (% class="col-xs-12 col-sm-8" %)
179 (((
180 = Find and Save Contacts =
181
182 * **To make calls to EASD contacts**:
183 ** Tap **Contacts** in the bottom menu
184 ** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
185 ** Tap on the user you'd like to call
186 ** Tap the **Call** button to initiate a call.
187
188 * **To save a contact to Favorites for quick calling:**
189 ** Tap **Contacts** in the bottom menu
190 ** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
191 ** Tap on the user you'd like to call
192 ** Tap the **Star** button in the top right corner to add the contact to Favorites.
193 ** Click the Star button again to remove the contact from favorites.
194 )))
195
196
197
198 (% class="col-xs-12 col-sm-4" %)
199 (((
200 [[Find Contacts and save as favorites.>>image:Wave-ContactsScreen.png||alt="Wave Mobile- Find Contacts and save as favorites." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
201 )))
202 )))
203
204
205 ----
206
207 (% class="row" %)
208 (((
209 (% class="col-xs-12 col-sm-8" %)
210 (((
211 = Account Status and Working Status =
212
213
214 Wave users can customize their status in the app. It is divided into account status and working status, and is displayed in the** **Settings module.
215
216 * **Account Status**:
217 ** Tap **Chats**
218 ** Tap the **User icon**
219 ** Tap the **Account Status** below the account name and extension
220 *** **Online**: This is the default setting. New calls will prompt users.
221 *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
222 *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
223 *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
224 *** **Offline**: The account will show as offline, but the user can still send and receive calls and messages normally.
225
226 * **Working Status:**
227 ** Users can change their** **working status to select one of the following (the working status will be displayed in the contacts book):
228 *** Meeting in progress
229 *** On a business trip
230 *** Working remotely
231 *** Sick leave
232 *** On leave
233 *** None
234 *** Custom
235
236
237 )))
238
239
240
241 (% class="col-xs-12 col-sm-4" %)
242 (((
243 [[Account status menu>>image:Wave-workingstatus.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
244
245 [[Working status menu>>image:Wave-meetingnow.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
246 )))
247 )))