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Last modified by Christine Sklareski on 2025/06/12 10:46
From version 2.19
edited by Christine Sklareski
on 2025/06/04 16:04
Change comment: There is no comment for this version
To version 5.2
edited by Christine Sklareski
on 2025/06/05 11:24
Change comment: There is no comment for this version

Summary

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5 5  (% class="wikigeneratedid" id="HSection1" %)
6 6  
7 7  
8 -Wave is a mobile app for Apple iOS that provides incoming and outgoing call capability, as well as access to district contacts list.
8 +Wave is a mobile app for use by those staff who are issued EASD Apple iOS devices for incoming and outgoing call capability. The mobile app also provides access to district contacts list.
9 9  
10 +{{info}}
11 +Please note: It is recommended that staff continue to use Google Chat and not the Chats feature in the Wave app.
12 +{{/info}}
10 10  
14 +
11 11  [[image:wave-icon.png||alt="Grandstream Wave for Mobile app icon" data-xwiki-image-style-border="true" height="197" width="197"]]
12 12  )))
13 13  
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20 20  )))
21 21  )))
22 22  
27 +Most of the screenshots on the Grandstream page are attributed to the [[Grandstream Wave Mobile App User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/Wave_Mobile_App_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
28 +
23 23  ----
24 24  
25 25  (% class="row" %)
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36 36  ** URL
37 37  ** Username: your phone extension
38 38  ** Password
45 +
46 +* **To log out of the Wave for Mobile app:**
47 +** Tap the **Chat** icon at the lower left
48 +** Tap the **User icon** at the top left
49 +** Tap **Log out** at the bottom of the menu
39 39  )))
40 40  
41 41  
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62 62  ** Enter the district extension number or an external number including **9**.
63 63  ** Click on the green call button or the blue video button to initiate the call.
64 64  
65 -
66 66  * **Answer a call**
67 -**
77 +** Incoming calls will ring the device and bring up the answer screen.
78 +** Press the green call or video buttons to answer.
79 +** Switch between calls by tapping the blue call button.
68 68  )))
69 69  
70 70  
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84 84  (((
85 85  (% class="col-xs-12 col-sm-8" %)
86 86  (((
87 -= Call History =
99 += During a Call =
88 88  
89 89  
90 -* Tap Calls in the bottom menu
91 -* Tap the green dial pad button
92 -* Enter the district extension number or an external number including **9**.
93 -* Click on the green call button or the blue video button to initiate the call.
102 +* **Call Features**:
103 +** Disable/enable microphone
104 +** Disable/enable video feed
105 +** Hold/unhold a call
106 +** Initiate a conference call
107 +** Transfer a call (blind or attended)
108 +
109 +* **Call Flip Function:**
110 +** When you answer a call in the Wave mobile app, you can switch to the desk phone or the desktop app.
111 +*** On the alternate device, tap the green notification and then tap or click **Switch.**
94 94  )))
95 95  
96 96  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Make a call from the history screen>>image:WaveMob-Call history.png||alt="Wave Mobile- Make a call from the history screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
118 +[[Call Options during a call>>image:Wave-duringCall.png||alt="Wave Mobile- Options during a call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="345" width="197"]]
119 +
120 +[[Switch a call to another device.>>image:WAve-switch3 copy.jpg||alt="Wave Mobile-Switch to another device." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="367"]]
101 101  )))
102 102  )))
103 103  
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108 108  (((
109 109  (% class="col-xs-12 col-sm-8" %)
110 110  (((
111 -= Contacts =
131 += Call History =
112 112  
113 113  
114 -* Tap Contacts in the bottom menu
115 -*
134 +* To see the call history of all incoming and outgoing calls:
135 +** Tap **Calls**
136 +** The call history is displayed behind the dial pad
137 +** To hide the dial pad, swipe down on the list of calls
138 +** To initiate a call to a number in the history, tap the the number and two options display:
139 +*** Call button dials the number
140 +*** Dial pad allows you to then tap the video button for videos calls
116 116  )))
117 117  
118 118  
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119 119  
120 120  (% class="col-xs-12 col-sm-4" %)
121 121  (((
122 -[[Wave Mobile- Make a call screen>>image:WaveMob-makeCall.png||alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
147 +[[Wave Mobile- Make a call screen>>image:WaveMob-Call history.png||alt="Wave Mobile- call history" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
123 123  )))
124 124  )))
125 125  
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130 130  (((
131 131  (% class="col-xs-12 col-sm-8" %)
132 132  (((
133 -= M =
158 += Find and Save Contacts =
134 134  
135 -* Tap
160 +* **To make calls to EASD contacts**:
161 +** Tap **Contacts** in the bottom menu
162 +** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
163 +** Tap on the user you'd like to call
164 +** Tap the **Call** button to initiate a call.
165 +
166 +* **To save a contact to Favorites for quick calling:**
167 +** Tap **Contacts** in the bottom menu
168 +** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
169 +** Tap on the user you'd like to call
170 +** Tap the **Star** button in the top right corner to add the contact to Favorites.
171 +** Click the Star button again to remove the contact from favorites.
136 136  )))
137 137  
138 138  
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139 139  
140 140  (% class="col-xs-12 col-sm-4" %)
141 141  (((
142 -[[Wave Mobile- Make a call screen>>image:WaveMob-makeCall.png||alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
178 +[[Find Contacts and save as favorites.>>image:Wave-ContactsScreen.png||alt="Wave Mobile- Find Contacts and save as favorites." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
143 143  )))
144 144  )))
145 145  
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150 150  (((
151 151  (% class="col-xs-12 col-sm-8" %)
152 152  (((
153 -= M =
189 += Account Status and Working Status =
154 154  
155 -* Tap
191 +
192 +Wave users can customize their status in the app. It is divided into account status and working status, and is displayed in the** **Settings module.
193 +
194 +* **Account Status**:
195 +** Tap **Chats**
196 +** Tap the **User icon**
197 +** Tap the **Account Status** below the account name and extension
198 +*** **Online**: This is the default setting. New calls will prompt users.
199 +*** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
200 +*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
201 +*** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
202 +*** **Offline**: The account will show as offline, but the user can still send and receive calls and messages normally.
203 +
204 +* **Working Status:**
205 +** Users can change their** **working status to select one of the following (the working status will be displayed in the contacts book):
206 +*** Meeting in progress
207 +*** On a business trip
208 +*** Working remotely
209 +*** Sick leave
210 +*** On leave
211 +*** None
212 +*** Custom
213 +
214 +
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160 160  (% class="col-xs-12 col-sm-4" %)
161 161  (((
162 -[[Wave Mobile- Make a call screen>>image:WaveMob-makeCall.png||alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
221 +[[Account status menu>>image:Wave-workingstatus.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
222 +
223 +[[Working status menu>>image:Wave-meetingnow.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
163 163  )))
164 164  )))
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