Wiki source code of Grandstream Wave App

Version 9.11 by Christine Sklareski on 2025/06/03 16:22

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8.16	8	Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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	15	{{box title="Contents"}}
	16	{{toc/}}
	17	{{/box}}
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2.2	29	= Installing the Wave app and Logging in =
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7.7	32	* Install the Wave app through the Manager app (found in the Applications folder)
6.7	33	* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
7.8	34	* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
6.2	35	** URL
	36	** Username: your phone extension
	37	** Password
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8.20	44	[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png\|\|alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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8.20	46	[[Wave app login screen.>>image:Wave-Login.png\|\|alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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8.2	56	= Make and Answer Calls =
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6.17	59	* Make a Call:
7.9	60	Click on Calls** in the left navigation menu
6.19	61	Enter the phone number to call (add 9** for external calls)
6.20	62	Click the green Call button or blue Video** call button to initiate the call.
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6.17	64	* Answer a Call:
6.15	65	** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
6.21	66	Click the Green button to accept the call or click the Red** button to reject the call.
6.22	67	When the call is answered, click the Red** button to hang up.
6.23	68	** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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8.21	75	[[Dial a call. >>image:Wave-dial-call.png\|\|alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
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8.21	77	[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png\|\|alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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9.2	89	= During a Call =
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9.5	92	* Call Features:
	93	** Disable/enable microphone
	94	** Disable/enable video feed
	95	** Hold/unhold a call
	96	** Share screen during video calls
	97	** Transfer a call through the More menu
	98	** Conference call through the More menu
	99	** Record a call through the More menu The recording can be found in the call history interface.
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9.6	102	* Answer Multiple calls at once:
9.10	103	** On the lower left corner of the screen, switch between calls
	104	** The first call will automatically be placed on hold when a second call connects.
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9.6	107	* Call Flip Function:
	108	** When you answer a call in the Wave app, you can switch to the desk phone:
9.9	109	* On the desk phone, tap the green strip at the top of the screen and then tap Switch** at the on-screen prompt.
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9.8	116	[[Features available during a call.>>image:Wave-OnCall.png\|\|alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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9.8	118	[[Switch to desk phone during call.>>image:WAve-switch3.jpg\|\|alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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5.2	129	= Call History =
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7.11	132	* To view call history:
6.24	133	Click on Calls**
	134	Click on Recent Calls**
7.12	135	Hover over a caller** to reveal more options
	136	To return the call, click the Video or Audio** callback buttons
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8.21	143	[[Call History screen>>image:Wave-CallHistory.png\|\|alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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8.3	154	= Find and Save Contacts =
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6.27	157	* To make a call using Contacts:
	158	Click Contacts and then All Contacts**
	159	In the search bar, enter the name of the person** you want to call
7.13	160	** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
6.27	161
6.31	162	* To save Contacts as Favorites for quick calling:
6.27	163	Click Contacts and then All Contacts**
7.15	164	Running down the right side of the screen you'll see the alphabet. Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
6.33	165	Click on the name** to reveal their contact card.
	166	Click the Star** to add the user to Favorites.
7.16	167	Click on Favorites** to confirm that the person is now a favorite.
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8.21	174	[[Find Contacts and setting Favorites>>image:Wave-Contacts.png\|\|alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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7.17	186	= Account Status and Working Status =
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8.5	189	Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
7.18	190
	191	* Account Status
	192	Click the User** icon
	193	Click the Status** below the account name and extention
7.19	194	* Online**: This is the default setting. New calls will prompt users.
7.18	195	* Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
8.10	196	* Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
7.18	197	* Away**: The account status will be displayed as away, but the user still can send/receive calls.
7.21	198
	199	* Working Status:
8.6	200	Users can click the status bar below the user icon and click Set working status** to select one of the following (the working status will be displayed in the contacts book):
7.24	201	*** Meeting in progress
	202	*** On a business trip
	203	*** Working remotely
	204	*** Sick leave
	205	*** On leave
	206	*** None
	207	*** Custom
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8.21	216	[[Account Status>>image:Account Status.png\|\|alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
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8.21	218	[[Working Status>>image:Working Status.png\|\|alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
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Wiki source code of Grandstream Wave App

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