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Wiki source code of Grandstream Wave App

Version 7.3 by Christine Sklareski on 2025/06/03 14:02
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Christine Sklareski 7.3 8 Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on their desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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15 {{box title="**Contents**"}}
16 {{toc/}}
17 {{/box}}
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Christine Sklareski 2.2 29 = Installing the Wave app and Logging in =
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Christine Sklareski 4.2 32 * Install the Wave app through the Manager app (found in the Applications folder)
Christine Sklareski 6.7 33 * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
Christine Sklareski 6.8 34 * Move the Wave app to the dock. Launch the Wave app and use the credentials provided by Technology Services to login.
Christine Sklareski 6.2 35 ** URL
36 ** Username: your phone extension
37 ** Password
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Christine Sklareski 6.9 44 [[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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Christine Sklareski 6.9 46 [[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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Christine Sklareski 2.4 56 = Making and Answering Calls =
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Christine Sklareski 6.17 59 * **Make a Call**:
Christine Sklareski 6.19 60 ** Click on **Calls**
61 ** **Enter the phone number** to call (add **9** for external calls)
Christine Sklareski 6.20 62 ** Click the green **Call** button or blue **Video** call button to initiate the call.
Christine Sklareski 6.10 63
Christine Sklareski 6.17 64 * **Answer a Call**:
Christine Sklareski 6.15 65 ** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
Christine Sklareski 6.21 66 ** Click the **Green** button to accept the call or click the **Red** button to reject the call.
Christine Sklareski 6.22 67 ** When the call is answered, click the **Red** button to hang up.
Christine Sklareski 6.23 68 ** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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Christine Sklareski 6.31 75 [[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
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77 [[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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Christine Sklareski 5.2 88 = Call History =
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Christine Sklareski 6.24 91 * To view call history:
92 ** Click on **Calls**
93 ** Click on **Recent Calls**
94 ** Hover over a caller to reveal more options: Video or Audio callback
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Christine Sklareski 6.25 101 [[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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Christine Sklareski 5.2 112 = Finding and Saving Contacts =
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Christine Sklareski 6.27 115 * To make a call using **Contacts**:
116 ** Click **Contacts** and then **All Contacts**
117 ** In the search bar, **enter the name of the person** you want to call
118 ** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 ** Click the Star to add the user to Favorites.
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Christine Sklareski 6.31 121 * To save **Contacts **as** Favorites **for quick calling:
Christine Sklareski 6.27 122 ** Click **Contacts** and then **All Contacts**
Christine Sklareski 6.33 123 ** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
124 ** **Click on the name** to reveal their contact card.
125 ** Click the **Star** to add the user to Favorites.
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Christine Sklareski 6.32 132 [[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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Christine Sklareski 5.2 144 = Status =
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Christine Sklareski 6.5 154 [[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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