Wiki source code of Grandstream Wave App

Version 7.14 by Christine Sklareski on 2025/06/03 14:09

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7.5	8	Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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	15	{{box title="Contents"}}
	16	{{toc/}}
	17	{{/box}}
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2.2	29	= Installing the Wave app and Logging in =
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7.7	32	* Install the Wave app through the Manager app (found in the Applications folder)
6.7	33	* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
7.8	34	* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
6.2	35	** URL
	36	** Username: your phone extension
	37	** Password
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6.9	44	[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png\|\|alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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6.9	46	[[Figure . Wave app login screen.>>image:Wave-Login.png\|\|alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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2.4	56	= Making and Answering Calls =
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6.17	59	* Make a Call:
7.9	60	Click on Calls** in the left navigation menu
6.19	61	Enter the phone number to call (add 9** for external calls)
6.20	62	Click the green Call button or blue Video** call button to initiate the call.
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6.17	64	* Answer a Call:
6.15	65	** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
6.21	66	Click the Green button to accept the call or click the Red** button to reject the call.
6.22	67	When the call is answered, click the Red** button to hang up.
6.23	68	** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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6.31	75	[[Figure . Dial a call. >>image:Wave-dial-call.png\|\|alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
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	77	[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png\|\|alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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5.2	88	= Call History =
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7.11	91	* To view call history:
6.24	92	Click on Calls**
	93	Click on Recent Calls**
7.12	94	Hover over a caller** to reveal more options
	95	To return the call, click the Video or Audio** callback buttons
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6.25	102	[[Figure . Call History screen>>image:Wave-CallHistory.png\|\|alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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5.2	113	= Finding and Saving Contacts =
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6.27	116	* To make a call using Contacts:
	117	Click Contacts and then All Contacts**
	118	In the search bar, enter the name of the person** you want to call
7.13	119	** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
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6.31	122	* To save Contacts as Favorites for quick calling:
6.27	123	Click Contacts and then All Contacts**
7.14	124	Running down the right side of the screen you'll see the alphabet. Click on the letter of the user's first name** and the user list will change to match users whose first name begins with that letter.
6.33	125	Click on the name** to reveal their contact card.
	126	Click the Star** to add the user to Favorites.
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6.32	133	[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png\|\|alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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5.2	145	= Status =
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	148	Content 3
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6.5	155	[[Figure . >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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Wiki source code of Grandstream Wave App

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