Wiki source code of Grandstream Wave Desktop App

Version 17.3 by Christine Sklareski on 2025/06/12 10:37

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8.16	8	Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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	10	{{info}}
16.2	11	Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
9.18	12	{{/info}}
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10.5	14
	15	[[image:grandstream-wave-icon.png\|\|alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
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	22	{{box title="Contents"}}
	23	{{toc/}}
	24	{{/box}}
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16.1	29	A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331\|\|rel="noopener noreferrer" target="_blank"]].
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2.2	38	= Installing the Wave app and Logging in =
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7.7	41	* Install the Wave app through the Manager app (found in the Applications folder)
6.7	42	* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
7.8	43	* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
6.2	44	** URL
	45	** Username: your phone extension
	46	** Password
10.3	47
	48	* To log out of the Wave for Desktop app:
	49	Tap the User** icon at the top left
	50	Scroll down and click on Logout**
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8.20	57	[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png\|\|alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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8.20	59	[[Wave app login screen.>>image:Wave-Login.png\|\|alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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8.2	69	= Make and Answer Calls =
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6.17	72	* Make a Call:
7.9	73	Click on Calls** in the left navigation menu
6.19	74	Enter the phone number to call (add 9** for external calls)
6.20	75	Click the green Call button or blue Video** call button to initiate the call.
6.10	76
6.17	77	* Answer a Call:
6.15	78	** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
6.21	79	Click the Green button to accept the call or click the Red** button to reject the call.
6.22	80	When the call is answered, click the Red** button to hang up.
6.23	81	** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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8.21	88	[[Dial a call. >>image:Wave-dial-call.png\|\|alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
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8.21	90	[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png\|\|alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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9.2	102	= During a Call =
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9.5	105	* Call Features:
	106	** Disable/enable microphone
	107	** Disable/enable video feed
	108	** Hold/unhold a call
	109	** Share screen during video calls
9.16	110	** Transfer a call through the More menu (blind or attended)
9.5	111	** Conference call through the More menu
	112	** Record a call through the More menu The recording can be found in the call history interface.
9.2	113
9.6	114	* Answer Multiple calls at once:
9.10	115	** On the lower left corner of the screen, switch between calls
	116	** The first call will automatically be placed on hold when a second call connects.
9.11	117
9.6	118	* Call Flip Function:
	119	** When you answer a call in the Wave app, you can switch to the desk phone:
9.9	120	* On the desk phone, tap the green strip at the top of the screen and then tap Switch** at the on-screen prompt.
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9.8	127	[[Features available during a call.>>image:Wave-OnCall.png\|\|alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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9.15	129	[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png\|\|alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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9.17	131	[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg\|\|alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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5.2	142	= Call History =
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7.11	145	* To view call history:
6.24	146	Click on Calls**
	147	Click on Recent Calls**
7.12	148	Hover over a caller** to reveal more options
	149	To return the call, click the Video or Audio** callback buttons
17.2	150
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	152	Voicemails
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	154	* To view voicemails:
	155	Click on Calls**
	156	Click on Voicemails**
	157	Click the Play **button to listen to the voicemail
17.3	158	Hover over a caller** to reveal more options and delete the voicemail.
17.2	159	To return the call, click the Video or Audio** callback buttons
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8.21	166	[[Call History screen>>image:Wave-CallHistory.png\|\|alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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8.3	177	= Find and Save Contacts =
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6.27	180	* To make a call using Contacts:
	181	Click Contacts and then All Contacts**
	182	In the search bar, enter the name of the person** you want to call
7.13	183	** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
6.27	184
6.31	185	* To save Contacts as Favorites for quick calling:
6.27	186	Click Contacts and then All Contacts**
7.15	187	Running down the right side of the screen you'll see the alphabet. Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
6.33	188	Click on the name** to reveal their contact card.
	189	Click the Star** to add the user to Favorites.
7.16	190	Click on Favorites** to confirm that the person is now a favorite.
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8.21	197	[[Find Contacts and setting Favorites>>image:Wave-Contacts.png\|\|alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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7.17	209	= Account Status and Working Status =
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8.5	212	Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
7.18	213
	214	* Account Status
	215	Click the User** icon
10.4	216	Click the Status** below the account name and extension
7.19	217	* Online**: This is the default setting. New calls will prompt users.
7.18	218	* Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
8.10	219	* Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
7.18	220	* Away**: The account status will be displayed as away, but the user still can send/receive calls.
7.21	221
	222	* Working Status:
8.6	223	Users can click the status bar below the user icon and click Set working status** to select one of the following (the working status will be displayed in the contacts book):
7.24	224	*** Meeting in progress
	225	*** On a business trip
	226	*** Working remotely
	227	*** Sick leave
	228	*** On leave
	229	*** None
	230	*** Custom
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8.21	239	[[Account Status>>image:Account Status.png\|\|alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
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8.21	241	[[Working Status>>image:Working Status.png\|\|alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
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Wiki source code of Grandstream Wave Desktop App

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