Wiki source code of Grandstream Wave Desktop App

Version 14.1 by Christine Sklareski on 2025/06/05 11:26

version	line-number	content
1.1	1	(% class="row" %)
	2	(((
	3	(% class="col-xs-12 col-sm-8" %)
	4	(((
1.4	5	(% class="wikigeneratedid" id="HSection1" %)
	6
1.1	7
8.16	8	Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9.18	9
	10	{{info}}
12.2	11	Please Note: It is recommended that staff continue to use Google Chat and not the Messaging feature in the Wave app.
9.18	12	{{/info}}
	13
10.5	14
	15	[[image:grandstream-wave-icon.png\|\|alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
1.1	16	)))
	17
	18
	19
	20	(% class="col-xs-12 col-sm-4" %)
	21	(((
	22	{{box title="Contents"}}
	23	{{toc/}}
	24	{{/box}}
	25	)))
	26	)))
	27
2.2	28
13.2	29	A subset of screenshots displayed on the Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331\|\|rel="noopener noreferrer" target="_blank"]].
2.2	30
10.5	31
1.1	32	----
	33
	34	(% class="row" %)
	35	(((
	36	(% class="col-xs-12 col-sm-8" %)
	37	(((
2.2	38	= Installing the Wave app and Logging in =
	39
	40
7.7	41	* Install the Wave app through the Manager app (found in the Applications folder)
6.7	42	* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
7.8	43	* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
6.2	44	** URL
	45	** Username: your phone extension
	46	** Password
10.3	47
	48	* To log out of the Wave for Desktop app:
	49	Tap the User** icon at the top left
	50	Scroll down and click on Logout**
2.2	51	)))
	52
	53
	54
	55	(% class="col-xs-12 col-sm-4" %)
	56	(((
8.20	57	[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png\|\|alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
6.4	58
8.20	59	[[Wave app login screen.>>image:Wave-Login.png\|\|alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
2.2	60	)))
	61	)))
	62
	63	----
	64
	65	(% class="row" %)
	66	(((
	67	(% class="col-xs-12 col-sm-8" %)
	68	(((
8.2	69	= Make and Answer Calls =
1.1	70
	71
6.17	72	* Make a Call:
7.9	73	Click on Calls** in the left navigation menu
6.19	74	Enter the phone number to call (add 9** for external calls)
6.20	75	Click the green Call button or blue Video** call button to initiate the call.
6.10	76
6.17	77	* Answer a Call:
6.15	78	** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
6.21	79	Click the Green button to accept the call or click the Red** button to reject the call.
6.22	80	When the call is answered, click the Red** button to hang up.
6.23	81	** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
1.1	82	)))
	83
	84
	85
	86	(% class="col-xs-12 col-sm-4" %)
	87	(((
8.21	88	[[Dial a call. >>image:Wave-dial-call.png\|\|alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
6.15	89
8.21	90	[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png\|\|alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
1.1	91	)))
	92	)))
	93
	94
	95	----
	96
9.2	97
1.1	98	(% class="row" %)
	99	(((
	100	(% class="col-xs-12 col-sm-8" %)
	101	(((
9.2	102	= During a Call =
	103
	104
9.5	105	* Call Features:
	106	** Disable/enable microphone
	107	** Disable/enable video feed
	108	** Hold/unhold a call
	109	** Share screen during video calls
9.16	110	** Transfer a call through the More menu (blind or attended)
9.5	111	** Conference call through the More menu
	112	** Record a call through the More menu The recording can be found in the call history interface.
9.2	113
9.6	114	* Answer Multiple calls at once:
9.10	115	** On the lower left corner of the screen, switch between calls
	116	** The first call will automatically be placed on hold when a second call connects.
9.11	117
9.6	118	* Call Flip Function:
	119	** When you answer a call in the Wave app, you can switch to the desk phone:
9.9	120	* On the desk phone, tap the green strip at the top of the screen and then tap Switch** at the on-screen prompt.
9.2	121	)))
	122
	123
	124
	125	(% class="col-xs-12 col-sm-4" %)
	126	(((
9.8	127	[[Features available during a call.>>image:Wave-OnCall.png\|\|alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
9.7	128
9.15	129	[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png\|\|alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
9.13	130
9.17	131	[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg\|\|alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
9.2	132	)))
	133	)))
	134
	135
	136	----
	137
	138	(% class="row" %)
	139	(((
	140	(% class="col-xs-12 col-sm-8" %)
	141	(((
5.2	142	= Call History =
1.1	143
	144
7.11	145	* To view call history:
6.24	146	Click on Calls**
	147	Click on Recent Calls**
7.12	148	Hover over a caller** to reveal more options
	149	To return the call, click the Video or Audio** callback buttons
1.1	150	)))
	151
	152
	153
	154	(% class="col-xs-12 col-sm-4" %)
	155	(((
8.21	156	[[Call History screen>>image:Wave-CallHistory.png\|\|alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
1.1	157	)))
	158	)))
	159
	160
	161	----
	162
	163	(% class="row" %)
	164	(((
	165	(% class="col-xs-12 col-sm-8" %)
	166	(((
8.3	167	= Find and Save Contacts =
1.1	168
	169
6.27	170	* To make a call using Contacts:
	171	Click Contacts and then All Contacts**
	172	In the search bar, enter the name of the person** you want to call
7.13	173	** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
6.27	174
6.31	175	* To save Contacts as Favorites for quick calling:
6.27	176	Click Contacts and then All Contacts**
7.15	177	Running down the right side of the screen you'll see the alphabet. Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
6.33	178	Click on the name** to reveal their contact card.
	179	Click the Star** to add the user to Favorites.
7.16	180	Click on Favorites** to confirm that the person is now a favorite.
1.1	181	)))
	182
	183
	184
	185	(% class="col-xs-12 col-sm-4" %)
	186	(((
8.21	187	[[Find Contacts and setting Favorites>>image:Wave-Contacts.png\|\|alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
1.1	188	)))
	189	)))
	190
	191
	192
	193	----
	194
	195	(% class="row" %)
	196	(((
	197	(% class="col-xs-12 col-sm-8" %)
	198	(((
7.17	199	= Account Status and Working Status =
1.1	200
	201
8.5	202	Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
7.18	203
	204	* Account Status
	205	Click the User** icon
10.4	206	Click the Status** below the account name and extension
7.19	207	* Online**: This is the default setting. New calls will prompt users.
7.18	208	* Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
8.10	209	* Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
7.18	210	* Away**: The account status will be displayed as away, but the user still can send/receive calls.
7.21	211
	212	* Working Status:
8.6	213	Users can click the status bar below the user icon and click Set working status** to select one of the following (the working status will be displayed in the contacts book):
7.24	214	*** Meeting in progress
	215	*** On a business trip
	216	*** Working remotely
	217	*** Sick leave
	218	*** On leave
	219	*** None
	220	*** Custom
7.21	221
	222
1.1	223	)))
	224
	225
	226
	227	(% class="col-xs-12 col-sm-4" %)
	228	(((
8.21	229	[[Account Status>>image:Account Status.png\|\|alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
7.28	230
8.21	231	[[Working Status>>image:Working Status.png\|\|alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
1.1	232	)))
	233	)))

Wiki source code of Grandstream Wave Desktop App

Search

Quick Links

Navigation

Recently Visited

Child Pages

Backlinks