Wiki source code of Admin Phone Directions - GS3350 Model

Version 89.4 by Christine Sklareski on 2025/08/21 16:25

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23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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19.8	9	(% class="wikigeneratedid" %)
27.19	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
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19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
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37.5	16	Things to note:
23.8	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
27.7	19	* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
23.15	20
27.8	21	Home screen of the touch display:
23.15	22
33.2	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
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78.3	26	If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org\|\|rel="noopener noreferrer" target="_blank"]] for assistance.
78.2	27
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27.5	29	[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
23.15	30
23.19	31
23.17	32	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
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27.5	34	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
23.17	35
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82.2	37	The LED Indicator light at the top right corner of the phone alerts to different messages and status of the phone:
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83.2	39	[[LED Indicator light guide.>>image:3350-LED_Indicator.png\|\|alt="Grandstream 3350 LED Indicator light screenshot." data-xwiki-image-style-border="true" height="307" width="520"]]
82.2	40
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57.1	43	A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf\|\|rel="noopener noreferrer" target="_blank"]].
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	50	{{box title="Contents"}}
	51	{{toc/}}
	52	{{/box}}
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	55
	56	----
	57
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23.4	62	= Place Calls =
2.4	63
18.5	64	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	65
17.14	66	== Multiple ways to Initiate a call: ==
11.3	67
73.2	68	1. Pick up the handset.
	69	1. Press the Speaker button on the phone.
	70	1. Press the Call button on the touchscreen.
	71	1. Press a name in the Speed dial menu on the touchscreen or the button box.
23.30	72	1. Find a name in Contacts
11.3	73
18.1	74	== Place Calls ==
4.3	75
	76	* Place a ringing call to an internal extension:
73.2	77	** Initiate a call.
	78	** Use the keypad to enter the extension.
18.9	79	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	81	(% style="display:none" %)
	82
13.2	83	* To place a call to an outside phone number:
73.2	84	** Initiate a call.
	85	Dial 9** (to access the outside line).
	86	** Dial the external phone number.
37.6	87	** Press Audio call or wait for the call to connect automatically.
4.3	88
8.2	89	== Place Emergency Calls ==
4.3	90
9.2	91	* To place an emergency 911 call:
18.6	92	** Initiate a call.
18.7	93	** Dial 911 or 9911.
37.6	94	** Press Audio call or wait for the call to connect automatically.
18.9	95
9.3	96	* To place an internal emergency call to alert the office of an issue:
18.6	97	** Initiate a call.
18.7	98	** Dial your building's internal emergency extension.
37.6	99	** Press Audio call or wait for the call to connect automatically.
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15.2	101	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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59.2	109	[[Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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8.2	119	== Place Conference Calls ==
4.3	120
27.13	121
21.2	122	(((
67.2	123	* To initiate a conference call from the dial screen: GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
73.2	124	** Bring up the dial screen.
	125	** Enter the first extension number, then press on it on the left panel of the screen.
	126	** The extension will be added to the dialing field and users can dial another number.
	127	** When all extensions have been entered, press "Audio Call" or "Video Call".
13.7	128
21.2	129	* To initiate a conference call while on a phone call:
73.2	130	** When the phone is on the call screen, tap on the "Conference" button.
21.2	131	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	132	** After the call is established, the conference screen is brought up.
	133	** Tap the "Invite" button to add more members to the conference.
21.1	134
21.2	135	* To initiate a conference call from the conference soft key:
27.15	136	** Bring up the dial screen.
69.2	137	** Enter the first extension number, then press on it on the left panel of the screen.
27.15	138	** The extension will be added to the dialing field.
	139	** Enter other extensions until all are entered.
	140	** Press "Audio Call" or "Video Call" to begin the conference call.
17.5	141
31.1	142	(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
	143	Conference Call Management:
	144
23.1	145	* (((
	146	Attendee management:
21.2	147
23.1	148	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	149	* Mute: Tap the extension and then click the Mute button.
	150	* Video on: Tap the extension and tap the Video on button.
	151	)))
	152
21.3	153	* End a conference call:
17.8	154	** Tap the red handset button to end the call for everyone.
	155	** Individuals who disconnect from the call will exit but all other parties will remain.
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2.4	165	(% class="col-xs-12 col-sm-4" %)
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59.2	167	[[Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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15.5	169
59.2	170	[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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2.4	175	----
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	177	(% class="row" %)
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2.1	181	= Answering Calls =
1.1	182
17.2	183	Caller ID will show who is calling.
1.1	184
17.4	185	* To answer a single incoming call:
37.8	186	** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
71.1	187	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.9	188	* To answer an incoming call during an active call:
23.9	189	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
44.2	190
71.2	191	* To pick up a call ringing at another phone in your group:
44.3	192	** Lift the handset and press the PICKUP button.
	193
76.6	194	* To send a ringing call your voicemail box instead of answering:
35.6	195	Press Reject** on the phone display to transfer the call to voicemail.
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59.4	202	[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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59.2	204	[[Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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1.1	209
2.5	210	(% class="row" %)
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23.37	214	= Directory, Contacts list, and Button boxes =
2.5	215
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23.56	217	* Finding EASD extensions in the directory:
73.2	218	Tap the User** icon on the right side of the home screen.
	219	In the left menu, tap LDAP.**
23.11	220	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	221	Tap the green phone** icon to place a call.
23.12	222
79.2	223	{{warning}}
	224	If the LDAP Contacts don't load or you can't perform a search, restart the phone following the instructions at the bottom of this page.
	225	{{/warning}}
	226
	227
23.13	228	* Frequently called contact list:
73.2	229	Tap the User** icon on the right side of the home screen.
	230	In the left menu, tap LDAP.**
23.11	231	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	232	Tap the Download** button to save the extension to the contact list.
23.49	233	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
76.2	234	* Saving Favorites:
	235	To save a favorite number, they must first be saved to your Contacts** (not LDAP).
	236	** Tap on the user in Contacts
	237	** Tap the Star to add them to Favorites.
80.2	238
	239	{{warning}}
81.2	240	If your phone needs to be factory reset, your saved contacts will be deleted. They can be saved again after the reset. Type your warning message here.
80.2	241	{{/warning}}
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59.5	250	[[EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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1.1	255	----
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89.2	261	= Programming Speed Dials =
	262
	263
	264	* To program a speed dial:
	265	Press the pencil under the speed dial names on the left side of the phone display. This opens the Programming app**.
	266	To add a new speed dial number, tap the + plus** sign
	267	* Enter name**: the cursor appears where you enter the name that you want to program.
	268	* (% style="display:none" %) (%%)Enter extension**: Tap in the Number field and enter the extension that you want to program.
	269	* Select programming type**: select a programming option above the name and number field:
	270	**** Speed dial: simply dials the extension when tapped.
	271	**** Blue Lamp Field: allows you to see when the line is ringing or if the person is on a call (this works if you are in a pickup group with the extension).
	272	* Tap the blue check mark** at the top right to save the speed dial.
	273
	274
	275	* To edit the speed dial screen, tap the pencil at the top of the Programming screen.
	276	Edit contacts:** Each saved speed dial is editable by tapping the pencil icon on its tile.
	277	Reorder list**: Press and hold to drag tiles to a new location.
89.3	278	Remove speed dials**: Place a check in the box and tap the trash can to delete a speed dial.
89.4	279	* Once the speed dials are saved, you can resize the speed dial block to view more speed dials columns on the phone's Home Screen:
	280	** Press and hold on the speed dial block.
	281	** A white guide lines appear in a square with white dots around the block, press and drag the dots to expand to 2 or 3 columns.
	282	** Tap off the speed dial block to save the change (or tap the Home button).
89.2	283	)))
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	287	(% class="col-xs-12 col-sm-4" %)
	288	(((
	289	[[Program speed dials screen. >>image:Program keys.png\|\|alt="Grandstream program keys" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
	290
89.4	291	[[Grandstream - Edit programable buttons. >>image:IMG_0145 2.jpeg\|\|alt="Grandstream programable app" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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	298	(% class="row" %)
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	300	(% class="col-xs-12 col-sm-8" %)
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2.1	302	= Call Handling =
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	304
26.2	305	* To transfer a call to another extension:
23.32	306	Blind transfer:**
23.41	307	* While on a call, tap the Transfer** button.
76.3	308	* Select the transfer mode "Blind**" (blind is the default) at the top right corner.
75.2	309	* Use the keypad to enter the extension or tap Keyboard** on the onscreen display to search for a name.
76.4	310	**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
23.41	311	* Tap on the Transfer** softkey.
76.4	312	*** The call will transfer to the extension and the phone system will hang up the initial call.
73.1	313	Attended transfer:**
26.2	314	* While on a call, tap the Transfer** button.
	315	* Select Transfer** to bring up the transfer screen.
73.2	316	* Select the transfer mode (blind is the default) and change it to Attended.**
26.2	317	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	318
41.2	319	* To transfer a call directly to voicemail:
73.2	320	Press Transfer. **
	321	Press * **(star button).
42.4	322	Enter the desired voicemail extension.**
41.2	323	Press Blind Transfer **to go to directly to voicemail.
2.1	324	)))
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	329	(((
74.2	330	[[Blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
23.53	331
74.3	332	[[Attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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2.8	341	(% class="row" %)
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	344	(((
	345	= Call History =
	346
	347
24.11	348	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	349	* Initiate a call from the history by tapping the green call or video buttons.
33.7	350
	351	== Missed Calls ==
	352
54.2	353	* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
33.11	354	* Tap the green phone icon to return the call.
34.2	355	* Tap anywhere on the display except the missed call prompt to return to the home screen.
2.8	356	)))
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	361	(((
59.2	362	[[Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
33.8	363
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59.2	365	[[Missed call screen.>>image:GS-MissedCall.png\|\|alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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	388	(% class="row" %)
	389	(((
	390	(% class="col-xs-12 col-sm-8" %)
	391	(((
24.7	392	= Availability State: Do Not Disturb =
2.11	393
	394
74.1	395	* When Do not disturb is engaged, incoming calls will be blocked for all accounts:
24.22	396	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	397	** Tap the DND icon to turn it on and off.
35.7	398	** Calls can still be made out when the phone is in DND.
24.8	399
24.22	400	* Pressing the mute button on the right side of phone pad:
31.2	401	** During a call: will mute the microphone.
59.2	402	Off a call: will engage do not disturb** for the phone.
24.22	403
24.8	404
2.11	405	)))
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	409	(% class="col-xs-12 col-sm-4" %)
	410	(((
59.2	411	[[Do not disturb>>image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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52.7	421
59.2	422	[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png\|\|alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
2.11	423	)))
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	428	(% class="row" %)
	429	(((
	430	(% class="col-xs-12 col-sm-8" %)
	431	(((
24.4	432	= Voicemail =
2.1	433
78.4	434	* Voicemails can be accessed in the following ways:
65.3	435	Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
78.6	436	Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the [[Wave for Desktop page>>doc:Main.DevicesHardware.GrandStream Phones.Grandstream Wave App.WebHome]].
65.3	437	District email**:
65.6	438	*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
65.7	439	** Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
73.2	440	** Safari** web browser: voicemail .wav files play within the browser.
86.2	441	** On a district iPhone:** voicemail .wav files will play automatically within the email system.
	442
78.4	443	* Set up your voicemail greeting:
78.3	444	** Sign in to your voicemail box using your passcode.
	445	** Press 0 for mailbox options.
85.2	446	** Press 1 to record unavailable message. Press # after recording.
	447	*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
	448	*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
	449	*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
	450	** Press 3 to record your name. Press # after recording.
	451	*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)1 to accept recording
	452	*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)2 to listen to your recording
	453	*** (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)3 to rerecord the recording
	454	** Press 5 to change your password. Press # after changing the password.
85.3	455	*** Reenter the new password followed by the # key.
87.2	456
	457	* To check your voicemail from another phone in the district:
	458	** Call *98
	459	** Enter your extension number when prompted
	460	** Enter your voicemail password when prompted
2.1	461	)))
	462
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	465	(% class="col-xs-12 col-sm-4" %)
	466	(((
59.5	467	[[Email containing voicemail file.>>image:GS-Email-Voicemail.png\|\|alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	468	)))
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	473
	474	(% class="row" %)
	475	(((
	476	(% class="col-xs-12 col-sm-8" %)
	477	(((
2.5	478	= Phone Settings =
1.1	479
	480
24.12	481	* Adjust sounds and set ring tones:
24.13	482	On the home screen, swipe to the second page and tap Settings**.
	483	Swipe up and tap on Sound.**
24.14	484	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	485	Disable touch sounds and tones in Other Settings.**
24.16	486
	487	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
73.2	488	** Tap the Home button.
	489	Swipe left to the second page and tap Settings.**
	490	Swipe up and tap on Sound.**
	491	Tap Other Sounds.**
	492	** Disable Touch sounds and Touch tone.
24.17	493
	494	* Adjust the Display:
	495	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	496	)))
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	499	(% class="col-xs-12 col-sm-4" %)
	500	(((
64.2	501	[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png\|\|alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
1.1	502	)))
	503	)))
	504
	505
	506
2.1	507	----
1.1	508
2.1	509	(% class="row" %)
	510	(((
	511	(% class="col-xs-12 col-sm-8" %)
	512	(((
13.6	513	= Answering Doorbells =
1.1	514
43.2	515	The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
1.1	516
24.20	517
33.4	518	* Press Open to open the door for visitors.
	519	* Press Answer to answer the call and speak to the visitor.
53.2	520	* Press Reject to hang up the call.
2.1	521	)))
1.1	522
2.1	523
	524
	525	(% class="col-xs-12 col-sm-4" %)
	526	(((
59.5	527	[[Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
2.1	528	)))
	529	)))
	530
	531
	532	----
	533
	534	(% class="row" %)
	535	(((
	536	(% class="col-xs-12 col-sm-8" %)
	537	(((
61.3	538	= Paging =
2.1	539
	540
57.2	541	* To all-call page within school:
73.2	542	** Pick up the handset.
	543	** When the dial tone is heard, enter the building's all-call paging extension.
	544	** When you hear the all-call paging tone, say the message into the handset.
58.5	545	** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
62.2	546	** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
2.1	547	)))
	548
	549
	550
	551	(% class="col-xs-12 col-sm-4" %)
	552	(((
63.6	553	[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png\|\|alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	554	)))
	555	)))
	556
23.3	557	----
	558
	559	(% class="row" %)
	560	(((
	561	(% class="col-xs-12 col-sm-8" %)
	562	(((
45.2	563	= Restart the Phone =
23.3	564
62.3	565
45.2	566	* Disconnect the phone cord from the back.
	567	* Wait a minute and then reconnect it to the same port.
49.1	568	* The phone will become functional after two minutes.
23.3	569	)))
	570
	571
	572
	573	(% class="col-xs-12 col-sm-4" %)
	574	(((
59.6	575	[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png\|\|alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
23.3	576	)))
	577	)))
41.3	578
	579	~)~)~)

Wiki source code of Admin Phone Directions - GS3350 Model

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