Wiki source code of Admin Phone Directions - GS3350 Model

Version 78.5 by Christine Sklareski on 2025/07/10 15:01

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23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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19.8	9	(% class="wikigeneratedid" %)
27.19	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
19.8	11
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19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
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37.5	16	Things to note:
23.8	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
27.7	19	* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
23.15	20
27.8	21	Home screen of the touch display:
23.15	22
33.2	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
23.15	24
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78.3	26	If your name and phone extension are not showing at the top left corner of the speed dial area, please [[submit a tech request>>http://support.etownschools.org\|\|rel="noopener noreferrer" target="_blank"]] for assistance.
78.2	27
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27.5	29	[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
23.15	30
23.19	31
23.17	32	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
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27.5	34	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
23.17	35
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57.1	37	A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf\|\|rel="noopener noreferrer" target="_blank"]].
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	44	{{box title="Contents"}}
	45	{{toc/}}
	46	{{/box}}
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	50	----
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23.4	56	= Place Calls =
2.4	57
18.5	58	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	59
17.14	60	== Multiple ways to Initiate a call: ==
11.3	61
73.2	62	1. Pick up the handset.
	63	1. Press the Speaker button on the phone.
	64	1. Press the Call button on the touchscreen.
	65	1. Press a name in the Speed dial menu on the touchscreen or the button box.
23.30	66	1. Find a name in Contacts
11.3	67
18.1	68	== Place Calls ==
4.3	69
	70	* Place a ringing call to an internal extension:
73.2	71	** Initiate a call.
	72	** Use the keypad to enter the extension.
18.9	73	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	74
	75	(% style="display:none" %)
	76
13.2	77	* To place a call to an outside phone number:
73.2	78	** Initiate a call.
	79	Dial 9** (to access the outside line).
	80	** Dial the external phone number.
37.6	81	** Press Audio call or wait for the call to connect automatically.
4.3	82
8.2	83	== Place Emergency Calls ==
4.3	84
9.2	85	* To place an emergency 911 call:
18.6	86	** Initiate a call.
18.7	87	** Dial 911 or 9911.
37.6	88	** Press Audio call or wait for the call to connect automatically.
18.9	89
9.3	90	* To place an internal emergency call to alert the office of an issue:
18.6	91	** Initiate a call.
18.7	92	** Dial your building's internal emergency extension.
37.6	93	** Press Audio call or wait for the call to connect automatically.
4.3	94
15.2	95	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	96
	97	)))
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15.2	99
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	102	(((
59.2	103	[[Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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8.2	113	== Place Conference Calls ==
4.3	114
27.13	115
21.2	116	(((
67.2	117	* To initiate a conference call from the dial screen: GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
73.2	118	** Bring up the dial screen.
	119	** Enter the first extension number, then press on it on the left panel of the screen.
	120	** The extension will be added to the dialing field and users can dial another number.
	121	** When all extensions have been entered, press "Audio Call" or "Video Call".
13.7	122
21.2	123	* To initiate a conference call while on a phone call:
73.2	124	** When the phone is on the call screen, tap on the "Conference" button.
21.2	125	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	126	** After the call is established, the conference screen is brought up.
	127	** Tap the "Invite" button to add more members to the conference.
21.1	128
21.2	129	* To initiate a conference call from the conference soft key:
27.15	130	** Bring up the dial screen.
69.2	131	** Enter the first extension number, then press on it on the left panel of the screen.
27.15	132	** The extension will be added to the dialing field.
	133	** Enter other extensions until all are entered.
	134	** Press "Audio Call" or "Video Call" to begin the conference call.
17.5	135
31.1	136	(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
	137	Conference Call Management:
	138
23.1	139	* (((
	140	Attendee management:
21.2	141
23.1	142	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	143	* Mute: Tap the extension and then click the Mute button.
	144	* Video on: Tap the extension and tap the Video on button.
	145	)))
	146
21.3	147	* End a conference call:
17.8	148	** Tap the red handset button to end the call for everyone.
	149	** Individuals who disconnect from the call will exit but all other parties will remain.
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2.4	159	(% class="col-xs-12 col-sm-4" %)
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59.2	161	[[Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
15.4	162
15.5	163
59.2	164	[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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15.4	168
2.4	169	----
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2.1	175	= Answering Calls =
1.1	176
17.2	177	Caller ID will show who is calling.
1.1	178
17.4	179	* To answer a single incoming call:
37.8	180	** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
71.1	181	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.9	182	* To answer an incoming call during an active call:
23.9	183	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
44.2	184
71.2	185	* To pick up a call ringing at another phone in your group:
44.3	186	** Lift the handset and press the PICKUP button.
	187
76.6	188	* To send a ringing call your voicemail box instead of answering:
35.6	189	Press Reject** on the phone display to transfer the call to voicemail.
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	194	(% class="col-xs-12 col-sm-4" %)
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59.4	196	[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
17.3	197
59.2	198	[[Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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1.1	203
2.5	204	(% class="row" %)
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23.37	208	= Directory, Contacts list, and Button boxes =
2.5	209
	210
23.56	211	* Finding EASD extensions in the directory:
73.2	212	Tap the User** icon on the right side of the home screen.
	213	In the left menu, tap LDAP.**
23.11	214	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	215	Tap the green phone** icon to place a call.
23.12	216
23.13	217	* Frequently called contact list:
73.2	218	Tap the User** icon on the right side of the home screen.
	219	In the left menu, tap LDAP.**
23.11	220	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	221	Tap the Download** button to save the extension to the contact list.
23.49	222	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
76.2	223	* Saving Favorites:
	224	To save a favorite number, they must first be saved to your Contacts** (not LDAP).
	225	** Tap on the user in Contacts
	226	** Tap the Star to add them to Favorites.
2.5	227	)))
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	231	(% class="col-xs-12 col-sm-4" %)
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59.5	233	[[EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
2.5	234	)))
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1.1	238	----
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2.1	244	= Call Handling =
	245
	246
26.2	247	* To transfer a call to another extension:
23.32	248	Blind transfer:**
23.41	249	* While on a call, tap the Transfer** button.
76.3	250	* Select the transfer mode "Blind**" (blind is the default) at the top right corner.
75.2	251	* Use the keypad to enter the extension or tap Keyboard** on the onscreen display to search for a name.
76.4	252	**** When using the keyboard, enter the person's name and then tap the checkmark to begin the search. Tap on the correct person to initiate the transfer.
23.41	253	* Tap on the Transfer** softkey.
76.4	254	*** The call will transfer to the extension and the phone system will hang up the initial call.
73.1	255	Attended transfer:**
26.2	256	* While on a call, tap the Transfer** button.
	257	* Select Transfer** to bring up the transfer screen.
73.2	258	* Select the transfer mode (blind is the default) and change it to Attended.**
26.2	259	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	260
41.2	261	* To transfer a call directly to voicemail:
73.2	262	Press Transfer. **
	263	Press * **(star button).
42.4	264	Enter the desired voicemail extension.**
41.2	265	Press Blind Transfer **to go to directly to voicemail.
2.1	266	)))
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	270	(% class="col-xs-12 col-sm-4" %)
	271	(((
74.2	272	[[Blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
23.53	273
74.3	274	[[Attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="182" width="317"]]
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41.3	276	)))
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2.8	283	(% class="row" %)
	284	(((
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	286	(((
	287	= Call History =
	288
	289
24.11	290	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	291	* Initiate a call from the history by tapping the green call or video buttons.
33.7	292
	293	== Missed Calls ==
	294
54.2	295	* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
33.11	296	* Tap the green phone icon to return the call.
34.2	297	* Tap anywhere on the display except the missed call prompt to return to the home screen.
2.8	298	)))
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	303	(((
59.2	304	[[Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
33.8	305
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59.2	307	[[Missed call screen.>>image:GS-MissedCall.png\|\|alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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24.7	334	= Availability State: Do Not Disturb =
2.11	335
	336
74.1	337	* When Do not disturb is engaged, incoming calls will be blocked for all accounts:
24.22	338	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	339	** Tap the DND icon to turn it on and off.
35.7	340	** Calls can still be made out when the phone is in DND.
24.8	341
24.22	342	* Pressing the mute button on the right side of phone pad:
31.2	343	** During a call: will mute the microphone.
59.2	344	Off a call: will engage do not disturb** for the phone.
24.22	345
24.8	346
2.11	347	)))
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	351	(% class="col-xs-12 col-sm-4" %)
	352	(((
59.2	353	[[Do not disturb>>image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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52.7	363
59.2	364	[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png\|\|alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
2.11	365	)))
	366	)))
	367
	368	----
	369
	370	(% class="row" %)
	371	(((
	372	(% class="col-xs-12 col-sm-8" %)
	373	(((
24.4	374	= Voicemail =
2.1	375
78.4	376	* Voicemails can be accessed in the following ways:
65.3	377	Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
78.5	378	Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app. Follow instructions on the Grandstream for Desktop page.
65.3	379	District email**:
65.6	380	*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
65.7	381	** Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
73.2	382	** Safari** web browser: voicemail .wav files play within the browser.
65.4	383	** On a district iPhone:** voicemail .wav files will play automatically within the email system.
78.4	384	* Set up your voicemail greeting:
78.3	385	** Sign in to your voicemail box using your passcode.
	386	** Press 0 for mailbox options.
	387	** Press 1 to record unavailable message.
	388	** Press 3 to record your name.
	389	** Press 5 to change your password.
2.1	390	)))
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	394	(% class="col-xs-12 col-sm-4" %)
	395	(((
59.5	396	[[Email containing voicemail file.>>image:GS-Email-Voicemail.png\|\|alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	397	)))
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	403	(% class="row" %)
	404	(((
	405	(% class="col-xs-12 col-sm-8" %)
	406	(((
2.5	407	= Phone Settings =
1.1	408
	409
24.12	410	* Adjust sounds and set ring tones:
24.13	411	On the home screen, swipe to the second page and tap Settings**.
	412	Swipe up and tap on Sound.**
24.14	413	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	414	Disable touch sounds and tones in Other Settings.**
24.16	415
	416	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
73.2	417	** Tap the Home button.
	418	Swipe left to the second page and tap Settings.**
	419	Swipe up and tap on Sound.**
	420	Tap Other Sounds.**
	421	** Disable Touch sounds and Touch tone.
24.17	422
	423	* Adjust the Display:
	424	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	425	)))
	426
	427
	428	(% class="col-xs-12 col-sm-4" %)
	429	(((
64.2	430	[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png\|\|alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
1.1	431	)))
	432	)))
	433
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2.1	436	----
1.1	437
2.1	438	(% class="row" %)
	439	(((
	440	(% class="col-xs-12 col-sm-8" %)
	441	(((
13.6	442	= Answering Doorbells =
1.1	443
43.2	444	The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
1.1	445
24.20	446
33.4	447	* Press Open to open the door for visitors.
	448	* Press Answer to answer the call and speak to the visitor.
53.2	449	* Press Reject to hang up the call.
2.1	450	)))
1.1	451
2.1	452
	453
	454	(% class="col-xs-12 col-sm-4" %)
	455	(((
59.5	456	[[Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
2.1	457	)))
	458	)))
	459
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	461	----
	462
	463	(% class="row" %)
	464	(((
	465	(% class="col-xs-12 col-sm-8" %)
	466	(((
61.3	467	= Paging =
2.1	468
	469
57.2	470	* To all-call page within school:
73.2	471	** Pick up the handset.
	472	** When the dial tone is heard, enter the building's all-call paging extension.
	473	** When you hear the all-call paging tone, say the message into the handset.
58.5	474	** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
62.2	475	** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
2.1	476	)))
	477
	478
	479
	480	(% class="col-xs-12 col-sm-4" %)
	481	(((
63.6	482	[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png\|\|alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	483	)))
	484	)))
	485
23.3	486	----
	487
	488	(% class="row" %)
	489	(((
	490	(% class="col-xs-12 col-sm-8" %)
	491	(((
45.2	492	= Restart the Phone =
23.3	493
62.3	494
45.2	495	* Disconnect the phone cord from the back.
	496	* Wait a minute and then reconnect it to the same port.
49.1	497	* The phone will become functional after two minutes.
23.3	498	)))
	499
	500
	501
	502	(% class="col-xs-12 col-sm-4" %)
	503	(((
59.6	504	[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png\|\|alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
23.3	505	)))
	506	)))
41.3	507
	508	~)~)~)

Wiki source code of Admin Phone Directions - GS3350 Model

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