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Wiki source code of Admin_Directions-GS3350

Version 70.1 by Christine Sklareski on 2025/06/16 15:17
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
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13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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15
16 **Things to note:**
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18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 * Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
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21 **Home screen of the touch display:**
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23 The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
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26 [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
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29 The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
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31 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
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34 A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
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41 {{box title="**Contents**"}}
42 {{toc/}}
43 {{/box}}
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47 ----
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53 = Place Calls =
54
55 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
56
57 == Multiple ways to Initiate a call: ==
58
59 1. Pick up the handset
60 1. Press the Speaker button on the phone
61 1. Press the Call button on the touchscreen
62 1. Press a name in the Speed dial menu on the touchscreen or the button box
63 1. Find a name in Contacts
64
65 == Place Calls ==
66
67 * **Place a ringing call to an internal extension:**
68 ** Initiate a call
69 ** Use the keypad to enter the extension
70 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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73
74 * **To place a call to an outside phone number**:
75 ** Initiate a call
76 ** Dial **9** (to access the outside line)
77 ** Dial the external phone number
78 ** Press Audio call or wait for the call to connect automatically.
79
80 == Place Emergency Calls ==
81
82 * **To place an emergency 911 call:**
83 ** Initiate a call.
84 ** Dial 911 or 9911.
85 ** Press Audio call or wait for the call to connect automatically.
86
87 * **To place an internal emergency call to alert the office of an issue:**
88 ** Initiate a call.
89 ** Dial your building's internal emergency extension.
90 ** Press Audio call or wait for the call to connect automatically.
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100 [[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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110 == Place Conference Calls ==
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114 * **To initiate a conference call from the dial screen:** GS3350 phones support up to 6-way audio conferencing and 3-way video conferencing.
115 ** Bring up the dial screen
116 ** Enter the first extension number, then press on it on the left panel of the screen
117 ** The extension will be added to the dialing field and users can dial another number
118 ** When all extensions have been entered, press "Audio Call" or "Video Call"
119
120 * **To initiate a conference call while on a phone call:**
121 ** When the phone is on the call screen, tap on the "Conference" button
122 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 ** After the call is established, the conference screen is brought up.
124 ** Tap the "Invite" button to add more members to the conference.
125
126 * **To initiate a conference call from the conference soft key:**
127 ** Bring up the dial screen.
128 ** Enter the first extension number, then press on it on the left panel of the screen.
129 ** The extension will be added to the dialing field.
130 ** Enter other extensions until all are entered.
131 ** Press "Audio Call" or "Video Call" to begin the conference call.
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134 **Conference Call Management:**
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136 * (((
137 **Attendee management**:
138
139 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
140 * **Mute**: Tap the extension and then click the Mute button.
141 * **Video on**: Tap the extension and tap the Video on button.
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143
144 * **End a conference call:**
145 ** Tap the red handset button to end the call for everyone.
146 ** Individuals who disconnect from the call will exit but all other parties will remain.
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158 [[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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161 [[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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172 = Answering Calls =
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174 Caller ID will show who is calling.
175
176 * **To answer a single incoming call**:
177 ** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
178 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
179
180 * **To answer an incoming call during an active call:**
181 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
182
183 * **To pick up a call ringing at another phone in your group**
184 ** Lift the handset and press the PICKUP button.
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186 * **To send a ringing call to voicemail instead of answering**
187 ** Press **Reject** on the phone display to transfer the call to voicemail.
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194 [[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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196 [[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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206 = Directory, Contacts list, and Button boxes =
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208
209 * **Finding EASD extensions in the directory**:
210 ** Tap the **User** icon on the right side of the home screen
211 ** In the left menu, tap **LDAP**
212 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 ** Tap the **green** **phone** icon to place a call.
214
215 * **Frequently called contact list**:
216 ** Tap the **User** icon on the right side of the home screen
217 ** In the left menu, tap **LDAP**
218 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 ** Tap the **Download** button to save the extension to the contact list.
220 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
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227 [[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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238 = Call Handling =
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240
241 * **To transfer a call to another extension: **
242 ** **Blind transfer:**
243 *** While on a call, tap the **Transfer** button.
244 *** Select **Transfer** to bring up the transfer screen.
245 *** Select the transfer mode "**Blind**" (blind is the default)
246 *** Enter the extension.
247 *** Tap on the **Transfer** softkey.
248 *** The call will transfer to the extension and the phone system will hang up the call.
249 ** **Attended transfer**
250 *** While on a call, tap the **Transfer** button.
251 *** Select **Transfer** to bring up the transfer screen.
252 *** Select the transfer mode (Blind is the default): change it to **Attended**
253 *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
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255 * **To transfer a call directly to voicemail:**
256 ** Press** Transfer **
257 ** Press** * **(star button)
258 ** **Enter the desired voicemail extension.**
259 ** Press** Blind Transfer **to go to directly to voicemail.
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266 [[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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268 [[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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281 = Call History =
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283
284 * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
285 * Initiate a call from the history by tapping the green call or video buttons.
286
287 == Missed Calls ==
288
289 * When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
290 * Tap the green phone icon to return the call.
291 * Tap anywhere on the display except the missed call prompt to return to the home screen.
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298 [[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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301 [[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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328 = Availability State: Do Not Disturb =
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330
331 * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
332 ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
333 ** Tap the DND icon to turn it on and off.
334 ** Calls can still be made out when the phone is in DND.
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336 * **Pressing the mute button on the right side of phone pad:**
337 ** During a call: will mute the microphone.
338 ** Off a call: will engage **do not disturb** for the phone.
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347 [[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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358 [[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
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368 = Voicemail =
369
370 * Voicemails can be accessed
371 ** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
372 ** **Grandstream Wave for Desktop app**: listen to and manage voicemails through Calls link in the app.
373 ** **District email**: 
374 *** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
375 **** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
376 **** **Safari** web browser: voicemail .wav files play within the browser
377 **** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
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384 [[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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395 = Phone Settings =
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397
398 * **Adjust sounds and set ring tones:**
399 ** On the home screen, swipe to the second page and tap **Settings**.
400 ** Swipe up and tap on **Sound.**
401 ** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
402 ** Disable touch sounds and tones in **Other Settings.**
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404 * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
405 ** Tap the Home button
406 ** Swipe left to the second page and tap **Settings**
407 ** Swipe up and tap on **Sound**
408 ** Tap **Other Sounds**
409 ** Disable Touch sounds and Touch tone
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411 * **Adjust the Display:**
412 ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
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418 [[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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430 = Answering Doorbells =
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432 The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
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435 * Press **Open **to open the door for visitors.
436 * Press **Answer** to answer the call and speak to the visitor.
437 * Press **Reject** to hang up the call.
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444 [[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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455 = Paging =
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457
458 * **To all-call page within school:**
459 ** Pick up the handset
460 ** When the dial tone is heard, enter the building's all-call paging extension
461 ** When you hear the all-call paging tone, say the message into the handset
462 ** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
463 ** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
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470 [[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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480 = Restart the Phone =
481
482
483 * Disconnect the phone cord from the back.
484 * Wait a minute and then reconnect it to the same port.
485 * The phone will become functional after two minutes.
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492 [[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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496 ~)~)~)