Wiki source code of Admin_Directions-GS3350

Version 56.1 by Christine Sklareski on 2025/06/05 11:29

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2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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19.2	8
19.8	9	(% class="wikigeneratedid" %)
27.19	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
19.8	11
	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
37.5	16	Things to note:
23.8	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
27.7	19	* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
23.15	20
27.8	21	Home screen of the touch display:
23.15	22
33.2	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
23.15	24
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27.5	26	[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
23.15	27
23.19	28
23.17	29	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	30
27.5	31	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
23.17	32
	33
55.2	34	A subset of screenshots displayed on the Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf\|\|rel=" noopener noreferrer" target="_blank"]].
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	41	{{box title="Contents"}}
	42	{{toc/}}
	43	{{/box}}
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	47	----
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23.4	53	= Place Calls =
2.4	54
18.5	55	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	56
17.14	57	== Multiple ways to Initiate a call: ==
11.3	58
	59	1. Pick up the handset
	60	1. Press the Speaker button on the phone
23.29	61	1. Press the Call button on the touchscreen
23.30	62	1. Press a name in the Speed dial menu on the touchscreen or the button box
	63	1. Find a name in Contacts
11.3	64
18.1	65	== Place Calls ==
4.3	66
	67	* Place a ringing call to an internal extension:
13.2	68	** Initiate a call
	69	** Use the keypad to enter the extension
18.9	70	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	71
	72	(% style="display:none" %)
	73
13.2	74	* To place a call to an outside phone number:
	75	** Initiate a call
32.2	76	Dial 9** (to access the outside line)
18.2	77	** Dial the external phone number
37.6	78	** Press Audio call or wait for the call to connect automatically.
4.3	79
8.2	80	== Place Emergency Calls ==
4.3	81
9.2	82	* To place an emergency 911 call:
18.6	83	** Initiate a call.
18.7	84	** Dial 911 or 9911.
37.6	85	** Press Audio call or wait for the call to connect automatically.
18.9	86
9.3	87	* To place an internal emergency call to alert the office of an issue:
18.6	88	** Initiate a call.
18.7	89	** Dial your building's internal emergency extension.
37.6	90	** Press Audio call or wait for the call to connect automatically.
4.3	91
15.2	92	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	93
	94	)))
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15.2	96
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	98	(% class="col-xs-12 col-sm-4" %)
	99	(((
40.3	100	[[Figure . Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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	109	(((
8.2	110	== Place Conference Calls ==
4.3	111
27.13	112
21.2	113	(((
27.12	114	* To initiate a conference call from the dial screen: GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
	115	** Enter the first extension number then press on it on the left panel of the screen
	116	** The extension will be added to the dialing field and users can dial another number
	117	** When all extensions have been entered, press "Audio Call" or "Video Call"
13.7	118
21.2	119	* To initiate a conference call while on a phone call:
	120	** When the phone is on the call screen, tap on the "Conference" button
	121	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	122	** After the call is established, the conference screen is brought up.
	123	** Tap the "Invite" button to add more members to the conference.
21.1	124
21.2	125	* To initiate a conference call from the conference soft key:
27.15	126	** Bring up the dial screen.
	127	** Enter the first extension number then press on it on the left panel of the screen.
	128	** The extension will be added to the dialing field.
	129	** Enter other extensions until all are entered.
	130	** Press "Audio Call" or "Video Call" to begin the conference call.
17.5	131
31.1	132	(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
	133	Conference Call Management:
	134
23.1	135	* (((
	136	Attendee management:
21.2	137
23.1	138	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	139	* Mute: Tap the extension and then click the Mute button.
	140	* Video on: Tap the extension and tap the Video on button.
	141	)))
	142
21.3	143	* End a conference call:
17.8	144	** Tap the red handset button to end the call for everyone.
	145	** Individuals who disconnect from the call will exit but all other parties will remain.
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15.2	148	)))
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2.4	151	)))
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2.4	155	(% class="col-xs-12 col-sm-4" %)
	156	(((
40.3	157	[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
15.4	158
15.5	159
40.3	160	[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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2.4	165	----
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	167	(% class="row" %)
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	170	(((
2.1	171	= Answering Calls =
1.1	172
17.2	173	Caller ID will show who is calling.
1.1	174
17.4	175	* To answer a single incoming call:
37.8	176	** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
23.5	177	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	178
17.9	179	* To answer an incoming call during an active call:
23.9	180	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
44.2	181
17.9	182	* To pick up a call ringing at another phone in your group
44.3	183	** Lift the handset and press the PICKUP button.
	184
17.9	185	* To send a ringing call to voicemail instead of answering
35.6	186	Press Reject** on the phone display to transfer the call to voicemail.
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40.3	193	[[Figure Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
17.3	194
40.3	195	[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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2.5	199	----
1.1	200
2.5	201	(% class="row" %)
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23.37	205	= Directory, Contacts list, and Button boxes =
2.5	206
	207
23.56	208	* Finding EASD extensions in the directory:
23.3	209	Tap the User** icon on the right side of the home screen
	210	In the left menu, tap LDAP**
23.11	211	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	212	Tap the green phone** icon to place a call.
23.12	213
23.13	214	* Frequently called contact list:
23.11	215	Tap the User** icon on the right side of the home screen
	216	In the left menu, tap LDAP**
	217	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	218	Tap the Download** button to save the extension to the contact list.
23.49	219	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	220
23.3	221	* Button boxes
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33.3	228	[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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1.1	233	----
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2.1	239	= Call Handling =
	240
	241
26.2	242	* To transfer a call to another extension:
23.32	243	Blind transfer:**
23.41	244	* While on a call, tap the Transfer** button.
	245	* Select Transfer** to bring up the transfer screen.
	246	* Select the transfer mode "Blind**" (blind is the default)
23.2	247	*** Enter the extension.
23.41	248	* Tap on the Transfer** softkey.
23.2	249	*** The call will transfer to the extension and the phone system will hang up the call.
26.2	250	Attended transfer**
	251	* While on a call, tap the Transfer** button.
	252	* Select Transfer** to bring up the transfer screen.
	253	* Select the transfer mode (Blind is the default): change it to Attended**
	254	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	255
41.2	256	* To transfer a call directly to voicemail:
	257	Press Transfer **
	258	Press * **(star button)
42.4	259	Enter the desired voicemail extension.**
41.2	260	Press Blind Transfer **to go to directly to voicemail.
2.1	261	)))
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	265	(% class="col-xs-12 col-sm-4" %)
	266	(((
33.3	267	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
23.53	268
33.3	269	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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41.3	271	)))
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2.8	276	----
2.1	277
2.8	278	(% class="row" %)
	279	(((
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	281	(((
3.11	282	= Pick up groups / Hunt groups / Monitored Extensions =
	283
	284
	285	* Pick up groups
	286	* Hunt groups
	287	* Monitored extensions
	288	)))
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	292	(% class="col-xs-12 col-sm-4" %)
	293	(((
40.3	294	[[Figure . >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
3.11	295	)))
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	298	----
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	300	(% class="row" %)
	301	(((
	302	(% class="col-xs-12 col-sm-8" %)
	303	(((
2.8	304	= Call History =
	305
	306
24.11	307	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	308	* Initiate a call from the history by tapping the green call or video buttons.
33.7	309
	310	== Missed Calls ==
	311
54.2	312	* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
33.11	313	* Tap the green phone icon to return the call.
34.2	314	* Tap anywhere on the display except the missed call prompt to return to the home screen.
2.8	315	)))
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	319	(% class="col-xs-12 col-sm-4" %)
	320	(((
33.3	321	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
33.8	322
	323
33.10	324	[[Figure . Missed call screen.>>image:GS-MissedCall.png\|\|alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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2.8	342	)))
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2.1	345	----
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	347	(% class="row" %)
	348	(((
	349	(% class="col-xs-12 col-sm-8" %)
	350	(((
24.7	351	= Availability State: Do Not Disturb =
2.11	352
	353
24.22	354	* When Do not disturb is engaged, incoming calls will be blocked for all accounts.
	355	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	356	** Tap the DND icon to turn it on and off.
35.7	357	** Calls can still be made out when the phone is in DND.
24.8	358
24.22	359	* Pressing the mute button on the right side of phone pad:
31.2	360	** During a call: will mute the microphone.
	361	** Off a call: will engage do not disturb for the phone.
24.22	362
24.8	363
2.11	364	)))
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	368	(% class="col-xs-12 col-sm-4" %)
	369	(((
52.7	370	[[Figure . >>image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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52.7	380
	381	[[Figure .>>image:GS-Mute_button.png\|\|alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
2.11	382	)))
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	385	----
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	387	(% class="row" %)
	388	(((
	389	(% class="col-xs-12 col-sm-8" %)
	390	(((
24.4	391	= Voicemail =
2.1	392
35.4	393	* No voicemails will be stored locally on the phones.
35.8	394	* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
35.3	395	* The .wav files will need to be downloaded to the computer and played in Apple Music.
51.1	396	* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
2.1	397	)))
	398
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	401	(% class="col-xs-12 col-sm-4" %)
	402	(((
40.2	403	[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png\|\|alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	404	)))
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	411	(((
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	413	(((
2.5	414	= Phone Settings =
1.1	415
	416
24.12	417	* Adjust sounds and set ring tones:
24.13	418	On the home screen, swipe to the second page and tap Settings**.
	419	Swipe up and tap on Sound.**
24.14	420	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	421	Disable touch sounds and tones in Other Settings.**
24.16	422
	423	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
24.2	424	** Tap the Home button
24.16	425	Swipe left to the second page and tap Settings**
	426	Swipe up and tap on Sound**
	427	Tap Other Sounds**
24.17	428	** Disable Touch sounds and Touch tone
	429
	430	* Adjust the Display:
	431	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	432	)))
	433
	434
	435	(% class="col-xs-12 col-sm-4" %)
	436	(((
35.10	437	[[Figure . >>image:GS-Settings.png\|\|alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
1.1	438	)))
	439	)))
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2.1	443	----
1.1	444
2.1	445	(% class="row" %)
	446	(((
	447	(% class="col-xs-12 col-sm-8" %)
	448	(((
13.6	449	= Answering Doorbells =
1.1	450
43.2	451	The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
1.1	452
24.20	453
33.4	454	* Press Open to open the door for visitors.
	455	* Press Answer to answer the call and speak to the visitor.
53.2	456	* Press Reject to hang up the call.
2.1	457	)))
1.1	458
2.1	459
	460
	461	(% class="col-xs-12 col-sm-4" %)
	462	(((
33.3	463	[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
2.1	464	)))
	465	)))
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	468	----
	469
	470	(% class="row" %)
	471	(((
	472	(% class="col-xs-12 col-sm-8" %)
	473	(((
3.9	474	= All Call and Paging/Intercom =
2.1	475
	476
3.9	477	* Page within school
	478	* Page between buildings
2.1	479	)))
	480
	481
	482
	483	(% class="col-xs-12 col-sm-4" %)
	484	(((
	485	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	486	)))
	487	)))
	488
23.3	489	----
	490
	491	(% class="row" %)
	492	(((
	493	(% class="col-xs-12 col-sm-8" %)
	494	(((
45.2	495	= Restart the Phone =
23.3	496
45.2	497	* Disconnect the phone cord from the back.
	498	* Wait a minute and then reconnect it to the same port.
49.1	499	* The phone will become functional after two minutes.
23.3	500	)))
	501
	502
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	504	(% class="col-xs-12 col-sm-4" %)
	505	(((
45.4	506	[[Figure . >>image:GS-backs.png\|\|alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
23.3	507	)))
	508	)))
41.3	509
	510	~)~)~)

Wiki source code of Admin_Directions-GS3350

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