Wiki source code of Admin_Directions-GS3350

Version 36.4 by Christine Sklareski on 2025/05/28 15:24

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2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
1.1	7
19.2	8
19.8	9	(% class="wikigeneratedid" %)
27.19	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
19.8	11
	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
27.7	19	* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
23.15	20
27.8	21	Home screen of the touch display:
23.15	22
33.2	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
23.15	24
	25
27.5	26	[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
23.15	27
23.19	28
23.17	29	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	30
27.5	31	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
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	33
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1.1	35	)))
	36
	37
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	39	(% class="col-xs-12 col-sm-4" %)
	40	(((
	41	{{box title="Contents"}}
	42	{{toc/}}
	43	{{/box}}
	44	)))
36.2	45
36.4	46	[[image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-label="Page 1 of the Grandstream home screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="255" width="450"]]
	47	[[image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-label="Page 2 of the Grandstream home screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="246" width="450"]]
1.1	48	)))
	49
	50	----
	51
	52	(% class="row" %)
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	54	(% class="col-xs-12 col-sm-8" %)
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23.4	56	= Place Calls =
2.4	57
18.5	58	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	59
17.14	60	== Multiple ways to Initiate a call: ==
11.3	61
	62	1. Pick up the handset
	63	1. Press the Speaker button on the phone
23.29	64	1. Press the Call button on the touchscreen
23.30	65	1. Press a name in the Speed dial menu on the touchscreen or the button box
	66	1. Find a name in Contacts
11.3	67
18.1	68	== Place Calls ==
4.3	69
	70	* Place a ringing call to an internal extension:
13.2	71	** Initiate a call
	72	** Use the keypad to enter the extension
18.9	73	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	74
	75	(% style="display:none" %)
	76
13.2	77	* To place a call to an outside phone number:
	78	** Initiate a call
32.2	79	Dial 9** (to access the outside line)
18.2	80	** Dial the external phone number
18.9	81	** Press Audio call.
4.3	82
8.2	83	== Place Emergency Calls ==
4.3	84
9.2	85	* To place an emergency 911 call:
18.6	86	** Initiate a call.
18.7	87	** Dial 911 or 9911.
18.8	88	** Press Audio call.
18.9	89
9.3	90	* To place an internal emergency call to alert the office of an issue:
18.6	91	** Initiate a call.
18.7	92	** Dial your building's internal emergency extension.
18.8	93	** Press Audio call.
4.3	94
15.2	95	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	96
	97	)))
13.4	98
15.2	99
	100
	101	(% class="col-xs-12 col-sm-4" %)
	102	(((
33.3	103	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
15.2	104	)))
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	106
	107	----
	108
	109	(% class="row" %)
	110	(((
	111	(% class="col-xs-12 col-sm-8" %)
	112	(((
8.2	113	== Place Conference Calls ==
4.3	114
27.13	115
21.2	116	(((
27.12	117	* To initiate a conference call from the dial screen: GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
	118	** Enter the first extension number then press on it on the left panel of the screen
	119	** The extension will be added to the dialing field and users can dial another number
	120	** When all extensions have been entered, press "Audio Call" or "Video Call"
13.7	121
21.2	122	* To initiate a conference call while on a phone call:
	123	** When the phone is on the call screen, tap on the "Conference" button
	124	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	125	** After the call is established, the conference screen is brought up.
	126	** Tap the "Invite" button to add more members to the conference.
21.1	127
21.2	128	* To initiate a conference call from the conference soft key:
27.15	129	** Bring up the dial screen.
	130	** Enter the first extension number then press on it on the left panel of the screen.
	131	** The extension will be added to the dialing field.
	132	** Enter other extensions until all are entered.
	133	** Press "Audio Call" or "Video Call" to begin the conference call.
17.5	134
31.1	135	(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
	136	Conference Call Management:
	137
23.1	138	* (((
	139	Attendee management:
21.2	140
23.1	141	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	142	* Mute: Tap the extension and then click the Mute button.
	143	* Video on: Tap the extension and tap the Video on button.
	144	)))
	145
21.3	146	* End a conference call:
17.8	147	** Tap the red handset button to end the call for everyone.
	148	** Individuals who disconnect from the call will exit but all other parties will remain.
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	150
15.2	151	)))
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2.4	154	)))
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2.4	158	(% class="col-xs-12 col-sm-4" %)
	159	(((
33.3	160	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
15.4	161
15.5	162
33.3	163	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.4	164	)))
	165	)))
	166
15.4	167
2.4	168	----
	169
	170	(% class="row" %)
	171	(((
	172	(% class="col-xs-12 col-sm-8" %)
	173	(((
2.1	174	= Answering Calls =
1.1	175
17.2	176	Caller ID will show who is calling.
1.1	177
17.4	178	* To answer a single incoming call:
17.2	179	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	180	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	181
17.9	182	* To answer an incoming call during an active call:
23.9	183	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	184	**
17.9	185	* To pick up a call ringing at another phone in your group
	186	**
	187	* To send a ringing call to voicemail instead of answering
35.6	188	Press Reject** on the phone display to transfer the call to voicemail.
1.1	189	)))
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	193	(% class="col-xs-12 col-sm-4" %)
	194	(((
33.3	195	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
17.3	196
33.3	197	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
1.1	198	)))
	199	)))
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2.5	201	----
1.1	202
2.5	203	(% class="row" %)
	204	(((
	205	(% class="col-xs-12 col-sm-8" %)
	206	(((
23.37	207	= Directory, Contacts list, and Button boxes =
2.5	208
	209
23.56	210	* Finding EASD extensions in the directory:
23.3	211	Tap the User** icon on the right side of the home screen
	212	In the left menu, tap LDAP**
23.11	213	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	214	Tap the green phone** icon to place a call.
23.12	215
23.13	216	* Frequently called contact list:
23.11	217	Tap the User** icon on the right side of the home screen
	218	In the left menu, tap LDAP**
	219	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	220	Tap the Download** button to save the extension to the contact list.
23.49	221	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	222
23.3	223	* Button boxes
2.5	224	)))
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	228	(% class="col-xs-12 col-sm-4" %)
	229	(((
33.3	230	[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
2.5	231	)))
	232	)))
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	234
1.1	235	----
	236
	237	(% class="row" %)
	238	(((
	239	(% class="col-xs-12 col-sm-8" %)
	240	(((
2.1	241	= Call Handling =
	242
	243
26.2	244	* To transfer a call to another extension:
23.32	245	Blind transfer:**
23.41	246	* While on a call, tap the Transfer** button.
	247	* Select Transfer** to bring up the transfer screen.
	248	* Select the transfer mode "Blind**" (blind is the default)
23.2	249	*** Enter the extension.
23.41	250	* Tap on the Transfer** softkey.
23.2	251	*** The call will transfer to the extension and the phone system will hang up the call.
26.2	252	Attended transfer**
	253	* While on a call, tap the Transfer** button.
	254	* Select Transfer** to bring up the transfer screen.
	255	* Select the transfer mode (Blind is the default): change it to Attended**
	256	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	257
26.2	258	* To transfer a call directly to voicemail
2.6	259	** (((
27.2	260	Press Transfer and then press * and then enter the extension to go to directly to voicemail. IS THIS RIGHT???????????????????????
2.1	261	)))
2.6	262	)))
2.1	263
	264
	265
	266	(% class="col-xs-12 col-sm-4" %)
	267	(((
33.3	268	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
23.53	269
33.3	270	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
2.1	271	)))
	272	)))
	273
	274
2.8	275	----
2.1	276
2.8	277	(% class="row" %)
	278	(((
	279	(% class="col-xs-12 col-sm-8" %)
	280	(((
3.11	281	= Pick up groups / Hunt groups / Monitored Extensions =
	282
	283
	284	* Pick up groups
	285	* Hunt groups
	286	* Monitored extensions
	287	)))
	288
	289
	290
	291	(% class="col-xs-12 col-sm-4" %)
	292	(((
	293	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	294	)))
	295	)))
	296
	297	----
	298
	299	(% class="row" %)
	300	(((
	301	(% class="col-xs-12 col-sm-8" %)
	302	(((
2.8	303	= Call History =
	304
	305
24.11	306	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	307	* Initiate a call from the history by tapping the green call or video buttons.
33.7	308
33.8	309	== ==
33.7	310
33.8	311	== ==
33.7	312
33.8	313	== ==
	314
33.7	315	== Missed Calls ==
	316
34.2	317	* When there is a missed call, the display will show a missed call dialog on the idle screen.
33.11	318	* Tap the green phone icon to return the call.
34.2	319	* Tap anywhere on the display except the missed call prompt to return to the home screen.
2.8	320	)))
	321
	322
	323
	324	(% class="col-xs-12 col-sm-4" %)
	325	(((
33.3	326	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
33.8	327
	328
33.10	329	[[Figure . Missed call screen.>>image:GS-MissedCall.png\|\|alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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2.8	333	)))
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	335
2.1	336	----
	337
	338	(% class="row" %)
	339	(((
	340	(% class="col-xs-12 col-sm-8" %)
	341	(((
24.7	342	= Availability State: Do Not Disturb =
2.11	343
	344
24.22	345	* When Do not disturb is engaged, incoming calls will be blocked for all accounts.
	346	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	347	** Tap the DND icon to turn it on and off.
35.7	348	** Calls can still be made out when the phone is in DND.
24.8	349
24.22	350	* Pressing the mute button on the right side of phone pad:
31.2	351	** During a call: will mute the microphone.
	352	** Off a call: will engage do not disturb for the phone.
24.22	353
24.8	354
2.11	355	)))
	356
	357
	358
	359	(% class="col-xs-12 col-sm-4" %)
	360	(((
33.8	361	[[image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
	362	[[image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.11	363	)))
	364	)))
	365
	366	----
	367
	368	(% class="row" %)
	369	(((
	370	(% class="col-xs-12 col-sm-8" %)
	371	(((
24.4	372	= Voicemail =
2.1	373
35.4	374	* No voicemails will be stored locally on the phones.
35.8	375	* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
35.3	376	* The .wav files will need to be downloaded to the computer and played in Apple Music.
24.6	377	* Voicemails can also be accessed through the Wave phone app, if using.
2.1	378	)))
	379
	380
	381
	382	(% class="col-xs-12 col-sm-4" %)
	383	(((
33.8	384	[[Figure . >>image:GS-voicemail.png\|\|alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	385	)))
	386	)))
	387
	388
	389	----
	390
	391	(% class="row" %)
	392	(((
	393	(% class="col-xs-12 col-sm-8" %)
	394	(((
2.5	395	= Phone Settings =
1.1	396
	397
24.12	398	* Adjust sounds and set ring tones:
24.13	399	On the home screen, swipe to the second page and tap Settings**.
	400	Swipe up and tap on Sound.**
24.14	401	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	402	Disable touch sounds and tones in Other Settings.**
24.16	403
	404	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
24.2	405	** Tap the Home button
24.16	406	Swipe left to the second page and tap Settings**
	407	Swipe up and tap on Sound**
	408	Tap Other Sounds**
24.17	409	** Disable Touch sounds and Touch tone
	410
	411	* Adjust the Display:
	412	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	413	)))
	414
	415
	416	(% class="col-xs-12 col-sm-4" %)
	417	(((
35.10	418	[[Figure . >>image:GS-Settings.png\|\|alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
1.1	419	)))
	420	)))
	421
	422
	423
2.1	424	----
1.1	425
2.1	426	(% class="row" %)
	427	(((
	428	(% class="col-xs-12 col-sm-8" %)
	429	(((
13.6	430	= Answering Doorbells =
1.1	431
24.21	432	The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
1.1	433
24.20	434
33.4	435	* Press Open to open the door for visitors.
	436	* Press Answer to answer the call and speak to the visitor.
24.20	437	* Press Reject to deny access through the door.
2.1	438	)))
1.1	439
2.1	440
	441
	442	(% class="col-xs-12 col-sm-4" %)
	443	(((
33.3	444	[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
2.1	445	)))
	446	)))
	447
	448
	449	----
	450
	451	(% class="row" %)
	452	(((
	453	(% class="col-xs-12 col-sm-8" %)
	454	(((
3.9	455	= All Call and Paging/Intercom =
2.1	456
	457
3.9	458	* Page within school
	459	* Page between buildings
2.1	460	)))
	461
	462
	463
	464	(% class="col-xs-12 col-sm-4" %)
	465	(((
	466	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	467	)))
	468	)))
	469
23.3	470	----
	471
	472	(% class="row" %)
	473	(((
	474	(% class="col-xs-12 col-sm-8" %)
	475	(((
23.35	476	= Extra =
23.3	477
24.3	478	* E:
	479	* E
23.3	480	)))
	481
	482
	483
	484	(% class="col-xs-12 col-sm-4" %)
	485	(((
	486	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	487	)))
	488	)))

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