Wiki source code of Admin_Directions-GS3350

Version 36.3 by Christine Sklareski on 2025/05/28 15:22

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2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
1.1	7
19.2	8
19.8	9	(% class="wikigeneratedid" %)
27.19	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
19.8	11
	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
27.7	19	* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
23.15	20
27.8	21	Home screen of the touch display:
23.15	22
33.2	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
23.15	24
	25
27.5	26	[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
23.15	27
23.19	28
23.17	29	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	30
27.5	31	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
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	33
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1.1	35	)))
	36
	37
	38
	39	(% class="col-xs-12 col-sm-4" %)
	40	(((
	41	{{box title="Contents"}}
	42	{{toc/}}
	43	{{/box}}
	44	)))
36.2	45
36.3	46	[[image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-label="Figure 2. Grandstream 3350 Call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
	47	[[image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-label="Page 1 of the Grandstream home screen." data-xwiki-image-style-border="true" height="255" width="450"]]
	48	[[image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-label="Page 2 of the Grandstream home screen." data-xwiki-image-style-border="true" height="246" width="450"]]
1.1	49	)))
	50
	51	----
	52
	53	(% class="row" %)
	54	(((
	55	(% class="col-xs-12 col-sm-8" %)
	56	(((
23.4	57	= Place Calls =
2.4	58
18.5	59	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	60
17.14	61	== Multiple ways to Initiate a call: ==
11.3	62
	63	1. Pick up the handset
	64	1. Press the Speaker button on the phone
23.29	65	1. Press the Call button on the touchscreen
23.30	66	1. Press a name in the Speed dial menu on the touchscreen or the button box
	67	1. Find a name in Contacts
11.3	68
18.1	69	== Place Calls ==
4.3	70
	71	* Place a ringing call to an internal extension:
13.2	72	** Initiate a call
	73	** Use the keypad to enter the extension
18.9	74	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	75
	76	(% style="display:none" %)
	77
13.2	78	* To place a call to an outside phone number:
	79	** Initiate a call
32.2	80	Dial 9** (to access the outside line)
18.2	81	** Dial the external phone number
18.9	82	** Press Audio call.
4.3	83
8.2	84	== Place Emergency Calls ==
4.3	85
9.2	86	* To place an emergency 911 call:
18.6	87	** Initiate a call.
18.7	88	** Dial 911 or 9911.
18.8	89	** Press Audio call.
18.9	90
9.3	91	* To place an internal emergency call to alert the office of an issue:
18.6	92	** Initiate a call.
18.7	93	** Dial your building's internal emergency extension.
18.8	94	** Press Audio call.
4.3	95
15.2	96	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	97
	98	)))
13.4	99
15.2	100
	101
	102	(% class="col-xs-12 col-sm-4" %)
	103	(((
33.3	104	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
15.2	105	)))
	106	)))
	107
	108	----
	109
	110	(% class="row" %)
	111	(((
	112	(% class="col-xs-12 col-sm-8" %)
	113	(((
8.2	114	== Place Conference Calls ==
4.3	115
27.13	116
21.2	117	(((
27.12	118	* To initiate a conference call from the dial screen: GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
	119	** Enter the first extension number then press on it on the left panel of the screen
	120	** The extension will be added to the dialing field and users can dial another number
	121	** When all extensions have been entered, press "Audio Call" or "Video Call"
13.7	122
21.2	123	* To initiate a conference call while on a phone call:
	124	** When the phone is on the call screen, tap on the "Conference" button
	125	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	126	** After the call is established, the conference screen is brought up.
	127	** Tap the "Invite" button to add more members to the conference.
21.1	128
21.2	129	* To initiate a conference call from the conference soft key:
27.15	130	** Bring up the dial screen.
	131	** Enter the first extension number then press on it on the left panel of the screen.
	132	** The extension will be added to the dialing field.
	133	** Enter other extensions until all are entered.
	134	** Press "Audio Call" or "Video Call" to begin the conference call.
17.5	135
31.1	136	(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
	137	Conference Call Management:
	138
23.1	139	* (((
	140	Attendee management:
21.2	141
23.1	142	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	143	* Mute: Tap the extension and then click the Mute button.
	144	* Video on: Tap the extension and tap the Video on button.
	145	)))
	146
21.3	147	* End a conference call:
17.8	148	** Tap the red handset button to end the call for everyone.
	149	** Individuals who disconnect from the call will exit but all other parties will remain.
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15.2	152	)))
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2.4	155	)))
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2.4	159	(% class="col-xs-12 col-sm-4" %)
	160	(((
33.3	161	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
15.4	162
15.5	163
33.3	164	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.4	165	)))
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15.4	168
2.4	169	----
	170
	171	(% class="row" %)
	172	(((
	173	(% class="col-xs-12 col-sm-8" %)
	174	(((
2.1	175	= Answering Calls =
1.1	176
17.2	177	Caller ID will show who is calling.
1.1	178
17.4	179	* To answer a single incoming call:
17.2	180	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	181	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	182
17.9	183	* To answer an incoming call during an active call:
23.9	184	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	185	**
17.9	186	* To pick up a call ringing at another phone in your group
	187	**
	188	* To send a ringing call to voicemail instead of answering
35.6	189	Press Reject** on the phone display to transfer the call to voicemail.
1.1	190	)))
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	194	(% class="col-xs-12 col-sm-4" %)
	195	(((
33.3	196	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
17.3	197
33.3	198	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
1.1	199	)))
	200	)))
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2.5	202	----
1.1	203
2.5	204	(% class="row" %)
	205	(((
	206	(% class="col-xs-12 col-sm-8" %)
	207	(((
23.37	208	= Directory, Contacts list, and Button boxes =
2.5	209
	210
23.56	211	* Finding EASD extensions in the directory:
23.3	212	Tap the User** icon on the right side of the home screen
	213	In the left menu, tap LDAP**
23.11	214	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	215	Tap the green phone** icon to place a call.
23.12	216
23.13	217	* Frequently called contact list:
23.11	218	Tap the User** icon on the right side of the home screen
	219	In the left menu, tap LDAP**
	220	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	221	Tap the Download** button to save the extension to the contact list.
23.49	222	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	223
23.3	224	* Button boxes
2.5	225	)))
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	229	(% class="col-xs-12 col-sm-4" %)
	230	(((
33.3	231	[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
2.5	232	)))
	233	)))
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1.1	236	----
	237
	238	(% class="row" %)
	239	(((
	240	(% class="col-xs-12 col-sm-8" %)
	241	(((
2.1	242	= Call Handling =
	243
	244
26.2	245	* To transfer a call to another extension:
23.32	246	Blind transfer:**
23.41	247	* While on a call, tap the Transfer** button.
	248	* Select Transfer** to bring up the transfer screen.
	249	* Select the transfer mode "Blind**" (blind is the default)
23.2	250	*** Enter the extension.
23.41	251	* Tap on the Transfer** softkey.
23.2	252	*** The call will transfer to the extension and the phone system will hang up the call.
26.2	253	Attended transfer**
	254	* While on a call, tap the Transfer** button.
	255	* Select Transfer** to bring up the transfer screen.
	256	* Select the transfer mode (Blind is the default): change it to Attended**
	257	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	258
26.2	259	* To transfer a call directly to voicemail
2.6	260	** (((
27.2	261	Press Transfer and then press * and then enter the extension to go to directly to voicemail. IS THIS RIGHT???????????????????????
2.1	262	)))
2.6	263	)))
2.1	264
	265
	266
	267	(% class="col-xs-12 col-sm-4" %)
	268	(((
33.3	269	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
23.53	270
33.3	271	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
2.1	272	)))
	273	)))
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2.8	276	----
2.1	277
2.8	278	(% class="row" %)
	279	(((
	280	(% class="col-xs-12 col-sm-8" %)
	281	(((
3.11	282	= Pick up groups / Hunt groups / Monitored Extensions =
	283
	284
	285	* Pick up groups
	286	* Hunt groups
	287	* Monitored extensions
	288	)))
	289
	290
	291
	292	(% class="col-xs-12 col-sm-4" %)
	293	(((
	294	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	295	)))
	296	)))
	297
	298	----
	299
	300	(% class="row" %)
	301	(((
	302	(% class="col-xs-12 col-sm-8" %)
	303	(((
2.8	304	= Call History =
	305
	306
24.11	307	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	308	* Initiate a call from the history by tapping the green call or video buttons.
33.7	309
33.8	310	== ==
33.7	311
33.8	312	== ==
33.7	313
33.8	314	== ==
	315
33.7	316	== Missed Calls ==
	317
34.2	318	* When there is a missed call, the display will show a missed call dialog on the idle screen.
33.11	319	* Tap the green phone icon to return the call.
34.2	320	* Tap anywhere on the display except the missed call prompt to return to the home screen.
2.8	321	)))
	322
	323
	324
	325	(% class="col-xs-12 col-sm-4" %)
	326	(((
33.3	327	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
33.8	328
	329
33.10	330	[[Figure . Missed call screen.>>image:GS-MissedCall.png\|\|alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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2.8	334	)))
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2.1	337	----
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	339	(% class="row" %)
	340	(((
	341	(% class="col-xs-12 col-sm-8" %)
	342	(((
24.7	343	= Availability State: Do Not Disturb =
2.11	344
	345
24.22	346	* When Do not disturb is engaged, incoming calls will be blocked for all accounts.
	347	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	348	** Tap the DND icon to turn it on and off.
35.7	349	** Calls can still be made out when the phone is in DND.
24.8	350
24.22	351	* Pressing the mute button on the right side of phone pad:
31.2	352	** During a call: will mute the microphone.
	353	** Off a call: will engage do not disturb for the phone.
24.22	354
24.8	355
2.11	356	)))
	357
	358
	359
	360	(% class="col-xs-12 col-sm-4" %)
	361	(((
33.8	362	[[image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
	363	[[image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.11	364	)))
	365	)))
	366
	367	----
	368
	369	(% class="row" %)
	370	(((
	371	(% class="col-xs-12 col-sm-8" %)
	372	(((
24.4	373	= Voicemail =
2.1	374
35.4	375	* No voicemails will be stored locally on the phones.
35.8	376	* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
35.3	377	* The .wav files will need to be downloaded to the computer and played in Apple Music.
24.6	378	* Voicemails can also be accessed through the Wave phone app, if using.
2.1	379	)))
	380
	381
	382
	383	(% class="col-xs-12 col-sm-4" %)
	384	(((
33.8	385	[[Figure . >>image:GS-voicemail.png\|\|alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
2.1	386	)))
	387	)))
	388
	389
	390	----
	391
	392	(% class="row" %)
	393	(((
	394	(% class="col-xs-12 col-sm-8" %)
	395	(((
2.5	396	= Phone Settings =
1.1	397
	398
24.12	399	* Adjust sounds and set ring tones:
24.13	400	On the home screen, swipe to the second page and tap Settings**.
	401	Swipe up and tap on Sound.**
24.14	402	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	403	Disable touch sounds and tones in Other Settings.**
24.16	404
	405	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
24.2	406	** Tap the Home button
24.16	407	Swipe left to the second page and tap Settings**
	408	Swipe up and tap on Sound**
	409	Tap Other Sounds**
24.17	410	** Disable Touch sounds and Touch tone
	411
	412	* Adjust the Display:
	413	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	414	)))
	415
	416
	417	(% class="col-xs-12 col-sm-4" %)
	418	(((
35.10	419	[[Figure . >>image:GS-Settings.png\|\|alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
1.1	420	)))
	421	)))
	422
	423
	424
2.1	425	----
1.1	426
2.1	427	(% class="row" %)
	428	(((
	429	(% class="col-xs-12 col-sm-8" %)
	430	(((
13.6	431	= Answering Doorbells =
1.1	432
24.21	433	The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
1.1	434
24.20	435
33.4	436	* Press Open to open the door for visitors.
	437	* Press Answer to answer the call and speak to the visitor.
24.20	438	* Press Reject to deny access through the door.
2.1	439	)))
1.1	440
2.1	441
	442
	443	(% class="col-xs-12 col-sm-4" %)
	444	(((
33.3	445	[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
2.1	446	)))
	447	)))
	448
	449
	450	----
	451
	452	(% class="row" %)
	453	(((
	454	(% class="col-xs-12 col-sm-8" %)
	455	(((
3.9	456	= All Call and Paging/Intercom =
2.1	457
	458
3.9	459	* Page within school
	460	* Page between buildings
2.1	461	)))
	462
	463
	464
	465	(% class="col-xs-12 col-sm-4" %)
	466	(((
	467	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	468	)))
	469	)))
	470
23.3	471	----
	472
	473	(% class="row" %)
	474	(((
	475	(% class="col-xs-12 col-sm-8" %)
	476	(((
23.35	477	= Extra =
23.3	478
24.3	479	* E:
	480	* E
23.3	481	)))
	482
	483
	484
	485	(% class="col-xs-12 col-sm-4" %)
	486	(((
	487	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	488	)))
	489	)))

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