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Wiki source code of Admin_Directions-GS3350

Version 36.2 by Christine Sklareski on 2025/05/28 15:21
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
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13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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15
16 Things to note:
17
18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 * Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20
21 **Home screen of the touch display:**
22
23 The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
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26 [[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
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29 The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
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31 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
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41 {{box title="**Contents**"}}
42 {{toc/}}
43 {{/box}}
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45
46 [[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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49 ----
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55 = Place Calls =
56
57 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58
59 == Multiple ways to Initiate a call: ==
60
61 1. Pick up the handset
62 1. Press the Speaker button on the phone
63 1. Press the Call button on the touchscreen
64 1. Press a name in the Speed dial menu on the touchscreen or the button box
65 1. Find a name in Contacts
66
67 == Place Calls ==
68
69 * **Place a ringing call to an internal extension:**
70 ** Initiate a call
71 ** Use the keypad to enter the extension
72 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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75
76 * **To place a call to an outside phone number**:
77 ** Initiate a call
78 ** Dial **9** (to access the outside line)
79 ** Dial the external phone number
80 ** Press Audio call.
81
82 == Place Emergency Calls ==
83
84 * **To place an emergency 911 call:**
85 ** Initiate a call.
86 ** Dial 911 or 9911.
87 ** Press Audio call.
88
89 * **To place an internal emergency call to alert the office of an issue:**
90 ** Initiate a call.
91 ** Dial your building's internal emergency extension.
92 ** Press Audio call.
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101 (((
102 [[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
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111 (((
112 == Place Conference Calls ==
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116 * **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
117 ** Enter the first extension number then press on it on the left panel of the screen
118 ** The extension will be added to the dialing field and users can dial another number
119 ** When all extensions have been entered, press "Audio Call" or "Video Call"
120
121 * **To initiate a conference call while on a phone call:**
122 ** When the phone is on the call screen, tap on the "Conference" button
123 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
124 ** After the call is established, the conference screen is brought up.
125 ** Tap the "Invite" button to add more members to the conference.
126
127 * **To initiate a conference call from the conference soft key:**
128 ** Bring up the dial screen.
129 ** Enter the first extension number then press on it on the left panel of the screen.
130 ** The extension will be added to the dialing field.
131 ** Enter other extensions until all are entered.
132 ** Press "Audio Call" or "Video Call" to begin the conference call.
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135 **Conference Call Management:**
136
137 * (((
138 **Attendee management**:
139
140 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
141 * **Mute**: Tap the extension and then click the Mute button.
142 * **Video on**: Tap the extension and tap the Video on button.
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144
145 * **End a conference call:**
146 ** Tap the red handset button to end the call for everyone.
147 ** Individuals who disconnect from the call will exit but all other parties will remain.
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159 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
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162 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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173 = Answering Calls =
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175 Caller ID will show who is calling.
176
177 * **To answer a single incoming call**:
178 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
179 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
180
181 * **To answer an incoming call during an active call:**
182 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
183 **
184 * **To pick up a call ringing at another phone in your group**
185 **
186 * **To send a ringing call to voicemail instead of answering**
187 ** Press **Reject** on the phone display to transfer the call to voicemail.
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194 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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196 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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206 = Directory, Contacts list, and Button boxes =
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208
209 * **Finding EASD extensions in the directory**:
210 ** Tap the **User** icon on the right side of the home screen
211 ** In the left menu, tap **LDAP**
212 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
213 ** Tap the **green** **phone** icon to place a call.
214
215 * **Frequently called contact list**:
216 ** Tap the **User** icon on the right side of the home screen
217 ** In the left menu, tap **LDAP**
218 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
219 ** Tap the **Download** button to save the extension to the contact list.
220 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
221
222 * **Button boxes**
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229 [[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
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240 = Call Handling =
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242
243 * **To transfer a call to another extension: **
244 ** **Blind transfer:**
245 *** While on a call, tap the **Transfer** button.
246 *** Select **Transfer** to bring up the transfer screen.
247 *** Select the transfer mode "**Blind**" (blind is the default)
248 *** Enter the extension.
249 *** Tap on the **Transfer** softkey.
250 *** The call will transfer to the extension and the phone system will hang up the call.
251 ** **Attended transfer**
252 *** While on a call, tap the **Transfer** button.
253 *** Select **Transfer** to bring up the transfer screen.
254 *** Select the transfer mode (Blind is the default): change it to **Attended**
255 *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256
257 * **To transfer a call directly to voicemail**
258 ** (((
259 Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
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267 [[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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269 [[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
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280 = Pick up groups / Hunt groups / Monitored Extensions =
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282
283 * Pick up groups
284 * Hunt groups
285 * Monitored extensions
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292 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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302 = Call History =
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304
305 * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
306 * Initiate a call from the history by tapping the green call or video buttons.
307
308 == ==
309
310 == ==
311
312 == ==
313
314 == Missed Calls ==
315
316 * When there is a missed call, the display will show a missed call dialog on the idle screen.
317 * Tap the green phone icon to return the call.
318 * Tap anywhere on the display except the missed call prompt to return to the home screen.
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325 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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328 [[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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340 (((
341 = Availability State: Do Not Disturb =
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343
344 * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
345 ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
346 ** Tap the DND icon to turn it on and off.
347 ** Calls can still be made out when the phone is in DND.
348
349 * **Pressing the mute button on the right side of phone pad:**
350 ** During a call: will mute the microphone.
351 ** Off a call: will engage do not disturb for the phone.
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360 [[image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-label="Figure . Grandstream Do not disturb setting." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
361 [[image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-label="Figure . Call History screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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371 = Voicemail =
372
373 * No voicemails will be stored locally on the phones.
374 * All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
375 * The .wav files will need to be downloaded to the computer and played in Apple Music.
376 * Voicemails can also be accessed through the Wave phone app, if using.
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383 [[Figure . >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
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394 = Phone Settings =
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396
397 * **Adjust sounds and set ring tones:**
398 ** On the home screen, swipe to the second page and tap **Settings**.
399 ** Swipe up and tap on **Sound.**
400 ** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
401 ** Disable touch sounds and tones in **Other Settings.**
402
403 * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
404 ** Tap the Home button
405 ** Swipe left to the second page and tap **Settings**
406 ** Swipe up and tap on **Sound**
407 ** Tap **Other Sounds**
408 ** Disable Touch sounds and Touch tone
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410 * **Adjust the Display:**
411 ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
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417 [[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
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429 = Answering Doorbells =
430
431 The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
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433
434 * Press **Open **to open the door for visitors.
435 * Press **Answer** to answer the call and speak to the visitor.
436 * Press **Reject** to deny access through the door.
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442 (((
443 [[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
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454 = All Call and Paging/Intercom =
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457 * Page within school
458 * Page between buildings
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465 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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473 (% class="col-xs-12 col-sm-8" %)
474 (((
475 = Extra =
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477 * E:
478 * E
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483 (% class="col-xs-12 col-sm-4" %)
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485 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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