Wiki source code of Admin_Directions-GS3350

Version 27.9 by Christine Sklareski on 2025/05/22 15:21

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23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
1.1	7
19.2	8
19.8	9	(% class="wikigeneratedid" %)
	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
	11
	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
27.7	19	* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
23.15	20
27.6	21
27.8	22	Home screen of the touch display:
23.15	23
27.9	24	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
23.15	25
	26
27.5	27	[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png\|\|alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
23.15	28
23.19	29
23.17	30	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	31
27.5	32	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
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23.15	38
1.1	39	)))
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	45	{{box title="Contents"}}
	46	{{toc/}}
	47	{{/box}}
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	50
	51	----
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23.4	57	= Place Calls =
2.4	58
18.5	59	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	60
17.14	61	== Multiple ways to Initiate a call: ==
11.3	62
	63	1. Pick up the handset
	64	1. Press the Speaker button on the phone
23.29	65	1. Press the Call button on the touchscreen
23.30	66	1. Press a name in the Speed dial menu on the touchscreen or the button box
	67	1. Find a name in Contacts
11.3	68
18.1	69	== Place Calls ==
4.3	70
	71	* Place a ringing call to an internal extension:
13.2	72	** Initiate a call
	73	** Use the keypad to enter the extension
18.9	74	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	76	(% style="display:none" %)
	77
13.2	78	* To place a call to an outside phone number:
	79	** Initiate a call
18.2	80	** Dial 9 (to access the outside line)
	81	** Dial the external phone number
18.9	82	** Press Audio call.
4.3	83
8.2	84	== Place Emergency Calls ==
4.3	85
9.2	86	* To place an emergency 911 call:
18.6	87	** Initiate a call.
18.7	88	** Dial 911 or 9911.
18.8	89	** Press Audio call.
18.9	90
9.3	91	* To place an internal emergency call to alert the office of an issue:
18.6	92	** Initiate a call.
18.7	93	** Dial your building's internal emergency extension.
18.8	94	** Press Audio call.
4.3	95
15.2	96	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	97
	98	)))
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15.2	100
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	102	(% class="col-xs-12 col-sm-4" %)
	103	(((
23.31	104	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
15.2	105	)))
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	108	----
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	110	(% class="row" %)
	111	(((
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	113	(((
8.2	114	== Place Conference Calls ==
4.3	115
21.2	116	(((
17.5	117	To initiate a conference call from the dial screen:
13.7	118	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	119
	120	* Bring up the dial screen
15.2	121	* Enter the first extension number then press on it on the left panel of the screen
13.7	122	* The extension will be added to the dialing field and users can dial another number
	123	* When all extensions have been entered, press "Audio Call" or "Video Call"
	124
21.2	125	* To initiate a conference call while on a phone call:
	126	** When the phone is on the call screen, tap on the "Conference" button
	127	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	128	** After the call is established, the conference screen is brought up.
	129	** Tap the "Invite" button to add more members to the conference.
21.1	130
21.2	131	* To initiate a conference call from the conference soft key:
	132	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	133
23.1	134	=== Conference Call Management: ===
21.2	135
23.1	136	* (((
	137	Attendee management:
21.2	138
23.1	139	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	140	* Mute: Tap the extension and then click the Mute button.
	141	* Video on: Tap the extension and tap the Video on button.
	142	)))
	143
21.3	144	* End a conference call:
17.8	145	** Tap the red handset button to end the call for everyone.
	146	** Individuals who disconnect from the call will exit but all other parties will remain.
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15.2	149	)))
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13.7	151
2.4	152	)))
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2.4	156	(% class="col-xs-12 col-sm-4" %)
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15.4	158	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.5	160
17.5	161	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	162	)))
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2.4	166	----
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	168	(% class="row" %)
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2.1	172	= Answering Calls =
1.1	173
17.2	174	Caller ID will show who is calling.
1.1	175
17.4	176	* To answer a single incoming call:
17.2	177	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	178	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	179
17.9	180	* To answer an incoming call during an active call:
23.9	181	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	182	**
17.9	183	* To pick up a call ringing at another phone in your group
	184	**
	185	* To send a ringing call to voicemail instead of answering
17.10	186	**
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17.9	193	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	194
17.9	195	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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2.5	199	----
1.1	200
2.5	201	(% class="row" %)
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23.37	205	= Directory, Contacts list, and Button boxes =
2.5	206
	207
23.56	208	* Finding EASD extensions in the directory:
23.3	209	Tap the User** icon on the right side of the home screen
	210	In the left menu, tap LDAP**
23.11	211	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	212	Tap the green phone** icon to place a call.
23.12	213
23.13	214	* Frequently called contact list:
23.11	215	Tap the User** icon on the right side of the home screen
	216	In the left menu, tap LDAP**
	217	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	218	Tap the Download** button to save the extension to the contact list.
23.49	219	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	220
23.3	221	* Button boxes
2.5	222	)))
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	226	(% class="col-xs-12 col-sm-4" %)
	227	(((
23.57	228	[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
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1.1	233	----
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2.1	239	= Call Handling =
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	241
26.2	242	* To transfer a call to another extension:
23.32	243	Blind transfer:**
23.41	244	* While on a call, tap the Transfer** button.
	245	* Select Transfer** to bring up the transfer screen.
	246	* Select the transfer mode "Blind**" (blind is the default)
23.2	247	*** Enter the extension.
23.41	248	* Tap on the Transfer** softkey.
23.2	249	*** The call will transfer to the extension and the phone system will hang up the call.
26.2	250	Attended transfer**
	251	* While on a call, tap the Transfer** button.
	252	* Select Transfer** to bring up the transfer screen.
	253	* Select the transfer mode (Blind is the default): change it to Attended**
	254	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	255
26.2	256	* To transfer a call directly to voicemail
2.6	257	** (((
27.2	258	Press Transfer and then press * and then enter the extension to go to directly to voicemail. IS THIS RIGHT???????????????????????
2.1	259	)))
2.6	260	)))
2.1	261
	262
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	264	(% class="col-xs-12 col-sm-4" %)
	265	(((
23.52	266	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
23.53	267
23.54	268	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.1	269	)))
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2.8	273	----
2.1	274
2.8	275	(% class="row" %)
	276	(((
	277	(% class="col-xs-12 col-sm-8" %)
	278	(((
3.11	279	= Pick up groups / Hunt groups / Monitored Extensions =
	280
	281
	282	* Pick up groups
	283	* Hunt groups
	284	* Monitored extensions
	285	)))
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	287
	288
	289	(% class="col-xs-12 col-sm-4" %)
	290	(((
	291	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	292	)))
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	295	----
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	297	(% class="row" %)
	298	(((
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	300	(((
2.8	301	= Call History =
	302
	303
24.11	304	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	305	* Initiate a call from the history by tapping the green call or video buttons.
2.8	306	)))
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	311	(((
23.6	312	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.8	313	)))
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2.1	316	----
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	318	(% class="row" %)
	319	(((
	320	(% class="col-xs-12 col-sm-8" %)
	321	(((
24.7	322	= Availability State: Do Not Disturb =
2.11	323
	324
24.22	325	* When Do not disturb is engaged, incoming calls will be blocked for all accounts.
	326	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	327	** Tap the DND icon to turn it on and off.
24.8	328
24.22	329	* Pressing the mute button on the right side of phone pad:
	330	** During a call, will mute the microphone.
	331	** Off a call, will engage do not disturb for the phone.
	332
24.8	333
2.11	334	)))
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	338	(% class="col-xs-12 col-sm-4" %)
	339	(((
24.7	340	[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
2.11	341	)))
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	346	(% class="row" %)
	347	(((
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	349	(((
24.4	350	= Voicemail =
2.1	351
24.4	352	* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
24.9	353	* Voicemails will be sent to email as a .wav file.
24.6	354	* Voicemails can also be accessed through the Wave phone app, if using.
2.1	355	)))
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	359	(% class="col-xs-12 col-sm-4" %)
	360	(((
23.46	361	[[Figure 2. >>image:GS-voicemail.png\|\|alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.1	362	)))
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	368	(% class="row" %)
	369	(((
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	371	(((
2.5	372	= Phone Settings =
1.1	373
	374
24.12	375	* Adjust sounds and set ring tones:
24.13	376	On the home screen, swipe to the second page and tap Settings**.
	377	Swipe up and tap on Sound.**
24.14	378	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	379	Disable touch sounds and tones in Other Settings.**
24.16	380
	381	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
24.2	382	** Tap the Home button
24.16	383	Swipe left to the second page and tap Settings**
	384	Swipe up and tap on Sound**
	385	Tap Other Sounds**
24.17	386	** Disable Touch sounds and Touch tone
	387
	388	* Adjust the Display:
	389	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	390	)))
	391
	392
	393	(% class="col-xs-12 col-sm-4" %)
	394	(((
	395	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	396	)))
	397	)))
	398
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2.1	401	----
1.1	402
2.1	403	(% class="row" %)
	404	(((
	405	(% class="col-xs-12 col-sm-8" %)
	406	(((
13.6	407	= Answering Doorbells =
1.1	408
24.21	409	The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
1.1	410
24.20	411
24.19	412	* Press Open to open the door
	413	* Press Answer to answer the call
24.20	414	* Press Reject to deny access through the door.
2.1	415	)))
1.1	416
2.1	417
	418
	419	(% class="col-xs-12 col-sm-4" %)
	420	(((
24.19	421	[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
2.1	422	)))
	423	)))
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	426	----
	427
	428	(% class="row" %)
	429	(((
	430	(% class="col-xs-12 col-sm-8" %)
	431	(((
3.9	432	= All Call and Paging/Intercom =
2.1	433
	434
3.9	435	* Page within school
	436	* Page between buildings
2.1	437	)))
	438
	439
	440
	441	(% class="col-xs-12 col-sm-4" %)
	442	(((
	443	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	444	)))
	445	)))
	446
23.3	447	----
	448
	449	(% class="row" %)
	450	(((
	451	(% class="col-xs-12 col-sm-8" %)
	452	(((
23.35	453	= Extra =
23.3	454
24.3	455	* E:
	456	* E
23.3	457	)))
	458
	459
	460
	461	(% class="col-xs-12 col-sm-4" %)
	462	(((
	463	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	464	)))
	465	)))

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