Wiki source code of Admin_Directions-GS3350

Version 27.1 by Christine Sklareski on 2025/05/22 15:12

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23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
24.24	19	* Swiping down from the top edge of the display will reveal the Status menu where the user can easily engage do not disturb and mute the microphone.
23.15	20
	21	Home Screen:
	22
23.28	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom.
23.15	24
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23.19	27
23.17	28	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
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23.18	30	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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	43	{{box title="Contents"}}
	44	{{toc/}}
	45	{{/box}}
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	49	----
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23.4	55	= Place Calls =
2.4	56
18.5	57	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	58
17.14	59	== Multiple ways to Initiate a call: ==
11.3	60
	61	1. Pick up the handset
	62	1. Press the Speaker button on the phone
23.29	63	1. Press the Call button on the touchscreen
23.30	64	1. Press a name in the Speed dial menu on the touchscreen or the button box
	65	1. Find a name in Contacts
11.3	66
18.1	67	== Place Calls ==
4.3	68
	69	* Place a ringing call to an internal extension:
13.2	70	** Initiate a call
	71	** Use the keypad to enter the extension
18.9	72	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	75
13.2	76	* To place a call to an outside phone number:
	77	** Initiate a call
18.2	78	** Dial 9 (to access the outside line)
	79	** Dial the external phone number
18.9	80	** Press Audio call.
4.3	81
8.2	82	== Place Emergency Calls ==
4.3	83
9.2	84	* To place an emergency 911 call:
18.6	85	** Initiate a call.
18.7	86	** Dial 911 or 9911.
18.8	87	** Press Audio call.
18.9	88
9.3	89	* To place an internal emergency call to alert the office of an issue:
18.6	90	** Initiate a call.
18.7	91	** Dial your building's internal emergency extension.
18.8	92	** Press Audio call.
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15.2	94	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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23.31	102	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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8.2	112	== Place Conference Calls ==
4.3	113
21.2	114	(((
17.5	115	To initiate a conference call from the dial screen:
13.7	116	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	117
	118	* Bring up the dial screen
15.2	119	* Enter the first extension number then press on it on the left panel of the screen
13.7	120	* The extension will be added to the dialing field and users can dial another number
	121	* When all extensions have been entered, press "Audio Call" or "Video Call"
	122
21.2	123	* To initiate a conference call while on a phone call:
	124	** When the phone is on the call screen, tap on the "Conference" button
	125	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	126	** After the call is established, the conference screen is brought up.
	127	** Tap the "Invite" button to add more members to the conference.
21.1	128
21.2	129	* To initiate a conference call from the conference soft key:
	130	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	131
23.1	132	=== Conference Call Management: ===
21.2	133
23.1	134	* (((
	135	Attendee management:
21.2	136
23.1	137	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	138	* Mute: Tap the extension and then click the Mute button.
	139	* Video on: Tap the extension and tap the Video on button.
	140	)))
	141
21.3	142	* End a conference call:
17.8	143	** Tap the red handset button to end the call for everyone.
	144	** Individuals who disconnect from the call will exit but all other parties will remain.
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15.2	147	)))
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2.4	150	)))
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15.4	156	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.5	158
17.5	159	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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2.1	170	= Answering Calls =
1.1	171
17.2	172	Caller ID will show who is calling.
1.1	173
17.4	174	* To answer a single incoming call:
17.2	175	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	176	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	177
17.9	178	* To answer an incoming call during an active call:
23.9	179	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	180	**
17.9	181	* To pick up a call ringing at another phone in your group
	182	**
	183	* To send a ringing call to voicemail instead of answering
17.10	184	**
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17.9	191	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	192
17.9	193	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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2.5	199	(% class="row" %)
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23.37	203	= Directory, Contacts list, and Button boxes =
2.5	204
	205
23.56	206	* Finding EASD extensions in the directory:
23.3	207	Tap the User** icon on the right side of the home screen
	208	In the left menu, tap LDAP**
23.11	209	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	210	Tap the green phone** icon to place a call.
23.12	211
23.13	212	* Frequently called contact list:
23.11	213	Tap the User** icon on the right side of the home screen
	214	In the left menu, tap LDAP**
	215	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	216	Tap the Download** button to save the extension to the contact list.
23.49	217	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	218
23.3	219	* Button boxes
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23.57	226	[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
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1.1	231	----
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2.1	237	= Call Handling =
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26.2	240	* To transfer a call to another extension:
23.32	241	Blind transfer:**
23.41	242	* While on a call, tap the Transfer** button.
	243	* Select Transfer** to bring up the transfer screen.
	244	* Select the transfer mode "Blind**" (blind is the default)
23.2	245	*** Enter the extension.
23.41	246	* Tap on the Transfer** softkey.
23.2	247	*** The call will transfer to the extension and the phone system will hang up the call.
26.2	248	Attended transfer**
	249	* While on a call, tap the Transfer** button.
	250	* Select Transfer** to bring up the transfer screen.
	251	* Select the transfer mode (Blind is the default): change it to Attended**
	252	* Enter the transfer target extension and then press the Transfer** soft key on the right.
26.3	253
	254
26.2	255	* To transfer a call directly to voicemail
2.6	256	** (((
26.5	257	Press Transfer and then press *** and then enter the extension to go to directly to voicemail. IS THIS RIGHT???????????????????????**
2.1	258	)))
2.6	259	)))
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23.52	265	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
23.53	266
23.54	267	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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2.8	272	----
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2.8	274	(% class="row" %)
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3.11	278	= Pick up groups / Hunt groups / Monitored Extensions =
	279
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	281	* Pick up groups
	282	* Hunt groups
	283	* Monitored extensions
	284	)))
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	288	(% class="col-xs-12 col-sm-4" %)
	289	(((
	290	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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2.8	300	= Call History =
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24.11	303	* Tap the Call History softkey (bottom button) on the right side of the home screen.
24.10	304	* Initiate a call from the history by tapping the green call or video buttons.
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	310	(((
23.6	311	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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2.1	315	----
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24.7	321	= Availability State: Do Not Disturb =
2.11	322
	323
24.22	324	* When Do not disturb is engaged, incoming calls will be blocked for all accounts.
	325	** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
	326	** Tap the DND icon to turn it on and off.
24.8	327
24.22	328	* Pressing the mute button on the right side of phone pad:
	329	** During a call, will mute the microphone.
	330	** Off a call, will engage do not disturb for the phone.
	331
24.8	332
2.11	333	)))
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24.7	339	[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png\|\|alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
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24.4	349	= Voicemail =
2.1	350
24.4	351	* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
24.9	352	* Voicemails will be sent to email as a .wav file.
24.6	353	* Voicemails can also be accessed through the Wave phone app, if using.
2.1	354	)))
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	359	(((
23.46	360	[[Figure 2. >>image:GS-voicemail.png\|\|alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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2.5	371	= Phone Settings =
1.1	372
	373
24.12	374	* Adjust sounds and set ring tones:
24.13	375	On the home screen, swipe to the second page and tap Settings**.
	376	Swipe up and tap on Sound.**
24.14	377	** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
24.12	378	Disable touch sounds and tones in Other Settings.**
24.16	379
	380	* Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad):
24.2	381	** Tap the Home button
24.16	382	Swipe left to the second page and tap Settings**
	383	Swipe up and tap on Sound**
	384	Tap Other Sounds**
24.17	385	** Disable Touch sounds and Touch tone
	386
	387	* Adjust the Display:
	388	In Settings, tap Display** to adjust the brightness level, screen timeout and font size.
1.1	389	)))
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	392	(% class="col-xs-12 col-sm-4" %)
	393	(((
	394	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	395	)))
	396	)))
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1.1	401
2.1	402	(% class="row" %)
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13.6	406	= Answering Doorbells =
1.1	407
24.21	408	The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
1.1	409
24.20	410
24.19	411	* Press Open to open the door
	412	* Press Answer to answer the call
24.20	413	* Press Reject to deny access through the door.
2.1	414	)))
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	419	(((
24.19	420	[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png\|\|alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
2.1	421	)))
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	430	(((
3.9	431	= All Call and Paging/Intercom =
2.1	432
	433
3.9	434	* Page within school
	435	* Page between buildings
2.1	436	)))
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	438
	439
	440	(% class="col-xs-12 col-sm-4" %)
	441	(((
	442	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	443	)))
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23.3	446	----
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	451	(((
23.35	452	= Extra =
23.3	453
24.3	454	* E:
	455	* E
23.3	456	)))
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	460	(% class="col-xs-12 col-sm-4" %)
	461	(((
	462	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	463	)))
	464	)))

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