Skip to Content

Wiki source code of Admin_Directions-GS3350

Version 24.9 by Christine Sklareski on 2025/05/22 14:35
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HPlacingCalls" %)
6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7
8
9 (% class="wikigeneratedid" %)
10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11
12
13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14
15
16 Things to note:
17
18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19
20 **Home Screen:**
21
22 The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23
24
25
26
27 The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28
29 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30
31
32
33
34
35
36 )))
37
38
39
40 (% class="col-xs-12 col-sm-4" %)
41 (((
42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
45 )))
46 )))
47
48 ----
49
50 (% class="row" %)
51 (((
52 (% class="col-xs-12 col-sm-8" %)
53 (((
54 = Place Calls =
55
56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57
58 == Multiple ways to Initiate a call: ==
59
60 1. Pick up the handset
61 1. Press the Speaker button on the phone
62 1. Press the Call button on the touchscreen
63 1. Press a name in the Speed dial menu on the touchscreen or the button box
64 1. Find a name in Contacts
65
66 == Place Calls ==
67
68 * **Place a ringing call to an internal extension:**
69 ** Initiate a call
70 ** Use the keypad to enter the extension
71 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72
73 (% style="display:none" %)
74
75 * **To place a call to an outside phone number**:
76 ** Initiate a call
77 ** Dial 9 (to access the outside line)
78 ** Dial the external phone number
79 ** Press Audio call.
80
81 == Place Emergency Calls ==
82
83 * **To place an emergency 911 call:**
84 ** Initiate a call.
85 ** Dial 911 or 9911.
86 ** Press Audio call.
87
88 * **To place an internal emergency call to alert the office of an issue:**
89 ** Initiate a call.
90 ** Dial your building's internal emergency extension.
91 ** Press Audio call.
92
93 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94
95 )))
96
97
98
99 (% class="col-xs-12 col-sm-4" %)
100 (((
101 [[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 )))
103 )))
104
105 ----
106
107 (% class="row" %)
108 (((
109 (% class="col-xs-12 col-sm-8" %)
110 (((
111 == Place Conference Calls ==
112
113 (((
114 **To initiate a conference call from the dial screen:**
115 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116
117 * Bring up the dial screen
118 * Enter the first extension number then press on it on the left panel of the screen
119 * The extension will be added to the dialing field and users can dial another number
120 * When all extensions have been entered, press "Audio Call" or "Video Call"
121
122 * **To initiate a conference call while on a phone call:**
123 ** When the phone is on the call screen, tap on the "Conference" button
124 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 ** After the call is established, the conference screen is brought up.
126 ** Tap the "Invite" button to add more members to the conference.
127
128 * **To initiate a conference call from the conference soft key:**
129 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130
131 === Conference Call Management: ===
132
133 * (((
134 **Attendee management**:
135
136 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 * **Mute**: Tap the extension and then click the Mute button.
138 * **Video on**: Tap the extension and tap the Video on button.
139 )))
140
141 * **End a conference call:**
142 ** Tap the red handset button to end the call for everyone.
143 ** Individuals who disconnect from the call will exit but all other parties will remain.
144
145
146 )))
147
148
149 )))
150
151
152
153 (% class="col-xs-12 col-sm-4" %)
154 (((
155 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156
157
158 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
159 )))
160 )))
161
162
163 ----
164
165 (% class="row" %)
166 (((
167 (% class="col-xs-12 col-sm-8" %)
168 (((
169 = Answering Calls =
170
171 Caller ID will show who is calling.
172
173 * **To answer a single incoming call**:
174 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176
177 * **To answer an incoming call during an active call:**
178 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 **
180 * **To pick up a call ringing at another phone in your group**
181 **
182 * **To send a ringing call to voicemail instead of answering**
183 **
184 )))
185
186
187
188 (% class="col-xs-12 col-sm-4" %)
189 (((
190 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191
192 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
193 )))
194 )))
195
196 ----
197
198 (% class="row" %)
199 (((
200 (% class="col-xs-12 col-sm-8" %)
201 (((
202 = Directory, Contacts list, and Button boxes =
203
204
205 * **Finding EASD extensions in the directory**:
206 ** Tap the **User** icon on the right side of the home screen
207 ** In the left menu, tap **LDAP**
208 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 ** Tap the **green** **phone** icon to place a call.
210
211 * **Frequently called contact list**:
212 ** Tap the **User** icon on the right side of the home screen
213 ** In the left menu, tap **LDAP**
214 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 ** Tap the **Download** button to save the extension to the contact list.
216 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217
218 * **Button boxes**
219 )))
220
221
222
223 (% class="col-xs-12 col-sm-4" %)
224 (((
225 [[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
226 )))
227 )))
228
229
230 ----
231
232 (% class="row" %)
233 (((
234 (% class="col-xs-12 col-sm-8" %)
235 (((
236 = Call Handling =
237
238
239 * **To transfer a call **
240 ** **Blind transfer:**
241 *** While on a call, tap the **Transfer** button.
242 *** Select **Transfer** to bring up the transfer screen.
243 *** Select the transfer mode "**Blind**" (blind is the default)
244 *** Enter the extension.
245 *** Tap on the **Transfer** softkey.
246 *** The call will transfer to the extension and the phone system will hang up the call.
247
248 * **Attended transfer**
249 ** While on a call, tap the **Transfer** button.
250 ** Select **Transfer** to bring up the transfer screen.
251 ** Select the transfer mode (Blind is the default): change it to **Attended**
252 ** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253
254 * **To transfer a call to voicemail**
255 ** (((
256 Press Transfer and then press * and then enter the extension to go to directly to VM
257 )))
258 )))
259
260
261
262 (% class="col-xs-12 col-sm-4" %)
263 (((
264 [[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265
266 [[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 )))
268 )))
269
270
271 ----
272
273 (% class="row" %)
274 (((
275 (% class="col-xs-12 col-sm-8" %)
276 (((
277 = Pick up groups / Hunt groups / Monitored Extensions =
278
279
280 * Pick up groups
281 * Hunt groups
282 * Monitored extensions
283 )))
284
285
286
287 (% class="col-xs-12 col-sm-4" %)
288 (((
289 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
290 )))
291 )))
292
293 ----
294
295 (% class="row" %)
296 (((
297 (% class="col-xs-12 col-sm-8" %)
298 (((
299 = Call History =
300
301
302 * **View call history:**
303 ** Tap the **Call History** button on the right side of the home screen.
304 ** Initiate a call from the history by tapping the green call or video buttons.
305 )))
306
307
308
309 (% class="col-xs-12 col-sm-4" %)
310 (((
311 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
312 )))
313 )))
314
315 ----
316
317 (% class="row" %)
318 (((
319 (% class="col-xs-12 col-sm-8" %)
320 (((
321 = Availability State: Do Not Disturb =
322
323
324 * When Do not disturb is on, incoming calls will be blocked for all accounts.
325 * To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 * Tap the DND icon to turn it on and off.
327
328
329 )))
330
331
332
333 (% class="col-xs-12 col-sm-4" %)
334 (((
335 [[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
336 )))
337 )))
338
339 ----
340
341 (% class="row" %)
342 (((
343 (% class="col-xs-12 col-sm-8" %)
344 (((
345 = Voicemail =
346
347 * All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
348 * Voicemails will be sent to email as a .wav file.
349 * Voicemails can also be accessed through the Wave phone app, if using.
350 *
351 )))
352
353
354
355 (% class="col-xs-12 col-sm-4" %)
356 (((
357 [[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
358 )))
359 )))
360
361
362 ----
363
364 (% class="row" %)
365 (((
366 (% class="col-xs-12 col-sm-8" %)
367 (((
368 = Phone Settings =
369
370
371 * Disable tap and button sounds
372 ** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 * Adjust ringer and alert volumes
374 * Set ring tones
375 * Disable touch sounds and tones in **Other Settings.**
376 *
377 * Touch Tones:
378 ** Tap the Home button
379 ** Swipe left to the second page and tap Settings
380 ** Swipe up and tap on Sound
381 ** Tap Other Sounds
382 **
383 * Ring Tones
384 )))
385
386
387 (% class="col-xs-12 col-sm-4" %)
388 (((
389 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
390 )))
391 )))
392
393
394
395 ----
396
397 (% class="row" %)
398 (((
399 (% class="col-xs-12 col-sm-8" %)
400 (((
401 = Answering Doorbells =
402
403
404 Content 3
405 )))
406
407
408
409 (% class="col-xs-12 col-sm-4" %)
410 (((
411 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
412 )))
413 )))
414
415
416 ----
417
418 (% class="row" %)
419 (((
420 (% class="col-xs-12 col-sm-8" %)
421 (((
422 = All Call and Paging/Intercom =
423
424
425 * Page within school
426 * Page between buildings
427 )))
428
429
430
431 (% class="col-xs-12 col-sm-4" %)
432 (((
433 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
434 )))
435 )))
436
437 ----
438
439 (% class="row" %)
440 (((
441 (% class="col-xs-12 col-sm-8" %)
442 (((
443 = Extra =
444
445 * E:
446 * E
447 )))
448
449
450
451 (% class="col-xs-12 col-sm-4" %)
452 (((
453 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
454 )))
455 )))