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Wiki source code of Admin_Directions-GS3350

Version 24.4 by Christine Sklareski on 2025/05/22 14:20
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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15
16 Things to note:
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18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
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20 **Home Screen:**
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22 The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
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27 The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
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29 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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42 {{box title="**Contents**"}}
43 {{toc/}}
44 {{/box}}
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48 ----
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54 = Place Calls =
55
56 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57
58 == Multiple ways to Initiate a call: ==
59
60 1. Pick up the handset
61 1. Press the Speaker button on the phone
62 1. Press the Call button on the touchscreen
63 1. Press a name in the Speed dial menu on the touchscreen or the button box
64 1. Find a name in Contacts
65
66 == Place Calls ==
67
68 * **Place a ringing call to an internal extension:**
69 ** Initiate a call
70 ** Use the keypad to enter the extension
71 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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73 (% style="display:none" %)
74
75 * **To place a call to an outside phone number**:
76 ** Initiate a call
77 ** Dial 9 (to access the outside line)
78 ** Dial the external phone number
79 ** Press Audio call.
80
81 == Place Emergency Calls ==
82
83 * **To place an emergency 911 call:**
84 ** Initiate a call.
85 ** Dial 911 or 9911.
86 ** Press Audio call.
87
88 * **To place an internal emergency call to alert the office of an issue:**
89 ** Initiate a call.
90 ** Dial your building's internal emergency extension.
91 ** Press Audio call.
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100 (((
101 [[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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110 (((
111 == Place Conference Calls ==
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113 (((
114 **To initiate a conference call from the dial screen:**
115 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116
117 * Bring up the dial screen
118 * Enter the first extension number then press on it on the left panel of the screen
119 * The extension will be added to the dialing field and users can dial another number
120 * When all extensions have been entered, press "Audio Call" or "Video Call"
121
122 * **To initiate a conference call while on a phone call:**
123 ** When the phone is on the call screen, tap on the "Conference" button
124 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 ** After the call is established, the conference screen is brought up.
126 ** Tap the "Invite" button to add more members to the conference.
127
128 * **To initiate a conference call from the conference soft key:**
129 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130
131 === Conference Call Management: ===
132
133 * (((
134 **Attendee management**:
135
136 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 * **Mute**: Tap the extension and then click the Mute button.
138 * **Video on**: Tap the extension and tap the Video on button.
139 )))
140
141 * **End a conference call:**
142 ** Tap the red handset button to end the call for everyone.
143 ** Individuals who disconnect from the call will exit but all other parties will remain.
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155 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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158 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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169 = Answering Calls =
170
171 Caller ID will show who is calling.
172
173 * **To answer a single incoming call**:
174 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176
177 * **To answer an incoming call during an active call:**
178 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 **
180 * **To pick up a call ringing at another phone in your group**
181 **
182 * **To send a ringing call to voicemail instead of answering**
183 **
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190 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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192 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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202 = Directory, Contacts list, and Button boxes =
203
204
205 * **Finding EASD extensions in the directory**:
206 ** Tap the **User** icon on the right side of the home screen
207 ** In the left menu, tap **LDAP**
208 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 ** Tap the **green** **phone** icon to place a call.
210
211 * **Frequently called contact list**:
212 ** Tap the **User** icon on the right side of the home screen
213 ** In the left menu, tap **LDAP**
214 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 ** Tap the **Download** button to save the extension to the contact list.
216 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
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218 * **Button boxes**
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225 [[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
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236 = Call Handling =
237
238
239 * **To transfer a call **
240 ** **Blind transfer:**
241 *** While on a call, tap the **Transfer** button.
242 *** Select **Transfer** to bring up the transfer screen.
243 *** Select the transfer mode "**Blind**" (blind is the default)
244 *** Enter the extension.
245 *** Tap on the **Transfer** softkey.
246 *** The call will transfer to the extension and the phone system will hang up the call.
247
248 * **Attended transfer**
249 ** While on a call, tap the **Transfer** button.
250 ** Select **Transfer** to bring up the transfer screen.
251 ** Select the transfer mode (Blind is the default): change it to **Attended**
252 ** Enter the transfer target extension and then press the **Transfer** soft key on the right.
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254 * **To transfer a call to voicemail**
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256 Press Transfer and then press * and then enter the extension to go to directly to VM
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264 [[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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266 [[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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277 = Pick up groups / Hunt groups / Monitored Extensions =
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280 * Pick up groups
281 * Hunt groups
282 * Monitored extensions
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289 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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298 (((
299 = Call History =
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301
302 * **View call history:**
303 ** Tap the **Call History** button on the right side of the home screen.
304 ** Initiate a call from the history by tapping the green call or video buttons.
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311 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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321 = Availability States =
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324 * Change availability state when OOO or In Meeting
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331 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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341 = Voicemail =
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343 * All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
344 * Voicemails will be sent to email as a .wav file and will open in the Apple Music app.
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351 [[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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362 = Phone Settings =
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364
365 * Disable tap and button sounds
366 ** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
367 * Adjust ringer and alert volumes
368 * Set ring tones
369 * Disable touch sounds and tones in **Other Settings.**
370 *
371 * Touch Tones:
372 ** Tap the Home button
373 ** Swipe left to the second page and tap Settings
374 ** Swipe up and tap on Sound
375 ** Tap Other Sounds
376 **
377 * Ring Tones
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383 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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395 = Answering Doorbells =
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398 Content 3
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405 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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416 = All Call and Paging/Intercom =
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419 * Page within school
420 * Page between buildings
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427 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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436 (((
437 = Extra =
438
439 * E:
440 * E
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447 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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