Wiki source code of Admin_Directions-GS3350

Version 24.3 by Christine Sklareski on 2025/05/22 14:12

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23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
23.15	19
	20	Home Screen:
	21
23.28	22	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom.
23.15	23
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23.19	26
23.17	27	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	28
23.18	29	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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1.1	36	)))
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	42	{{box title="Contents"}}
	43	{{toc/}}
	44	{{/box}}
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	48	----
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23.4	54	= Place Calls =
2.4	55
18.5	56	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	57
17.14	58	== Multiple ways to Initiate a call: ==
11.3	59
	60	1. Pick up the handset
	61	1. Press the Speaker button on the phone
23.29	62	1. Press the Call button on the touchscreen
23.30	63	1. Press a name in the Speed dial menu on the touchscreen or the button box
	64	1. Find a name in Contacts
11.3	65
18.1	66	== Place Calls ==
4.3	67
	68	* Place a ringing call to an internal extension:
13.2	69	** Initiate a call
	70	** Use the keypad to enter the extension
18.9	71	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	74
13.2	75	* To place a call to an outside phone number:
	76	** Initiate a call
18.2	77	** Dial 9 (to access the outside line)
	78	** Dial the external phone number
18.9	79	** Press Audio call.
4.3	80
8.2	81	== Place Emergency Calls ==
4.3	82
9.2	83	* To place an emergency 911 call:
18.6	84	** Initiate a call.
18.7	85	** Dial 911 or 9911.
18.8	86	** Press Audio call.
18.9	87
9.3	88	* To place an internal emergency call to alert the office of an issue:
18.6	89	** Initiate a call.
18.7	90	** Dial your building's internal emergency extension.
18.8	91	** Press Audio call.
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15.2	93	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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15.2	97
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23.31	101	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
15.2	102	)))
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	105	----
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	107	(% class="row" %)
	108	(((
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	110	(((
8.2	111	== Place Conference Calls ==
4.3	112
21.2	113	(((
17.5	114	To initiate a conference call from the dial screen:
13.7	115	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	116
	117	* Bring up the dial screen
15.2	118	* Enter the first extension number then press on it on the left panel of the screen
13.7	119	* The extension will be added to the dialing field and users can dial another number
	120	* When all extensions have been entered, press "Audio Call" or "Video Call"
	121
21.2	122	* To initiate a conference call while on a phone call:
	123	** When the phone is on the call screen, tap on the "Conference" button
	124	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	125	** After the call is established, the conference screen is brought up.
	126	** Tap the "Invite" button to add more members to the conference.
21.1	127
21.2	128	* To initiate a conference call from the conference soft key:
	129	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	130
23.1	131	=== Conference Call Management: ===
21.2	132
23.1	133	* (((
	134	Attendee management:
21.2	135
23.1	136	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	137	* Mute: Tap the extension and then click the Mute button.
	138	* Video on: Tap the extension and tap the Video on button.
	139	)))
	140
21.3	141	* End a conference call:
17.8	142	** Tap the red handset button to end the call for everyone.
	143	** Individuals who disconnect from the call will exit but all other parties will remain.
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15.2	146	)))
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2.4	149	)))
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2.4	153	(% class="col-xs-12 col-sm-4" %)
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15.4	155	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.5	157
17.5	158	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.4	162
2.4	163	----
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	165	(% class="row" %)
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2.1	169	= Answering Calls =
1.1	170
17.2	171	Caller ID will show who is calling.
1.1	172
17.4	173	* To answer a single incoming call:
17.2	174	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	175	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	176
17.9	177	* To answer an incoming call during an active call:
23.9	178	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	179	**
17.9	180	* To pick up a call ringing at another phone in your group
	181	**
	182	* To send a ringing call to voicemail instead of answering
17.10	183	**
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17.9	190	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	191
17.9	192	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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2.5	196	----
1.1	197
2.5	198	(% class="row" %)
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23.37	202	= Directory, Contacts list, and Button boxes =
2.5	203
	204
23.56	205	* Finding EASD extensions in the directory:
23.3	206	Tap the User** icon on the right side of the home screen
	207	In the left menu, tap LDAP**
23.11	208	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	209	Tap the green phone** icon to place a call.
23.12	210
23.13	211	* Frequently called contact list:
23.11	212	Tap the User** icon on the right side of the home screen
	213	In the left menu, tap LDAP**
	214	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	215	Tap the Download** button to save the extension to the contact list.
23.49	216	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	217
23.3	218	* Button boxes
2.5	219	)))
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23.57	225	[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg\|\|alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
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1.1	230	----
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2.1	236	= Call Handling =
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	238
23.32	239	* To transfer a call
	240	Blind transfer:**
23.41	241	* While on a call, tap the Transfer** button.
	242	* Select Transfer** to bring up the transfer screen.
	243	* Select the transfer mode "Blind**" (blind is the default)
23.2	244	*** Enter the extension.
23.41	245	* Tap on the Transfer** softkey.
23.2	246	*** The call will transfer to the extension and the phone system will hang up the call.
23.53	247
	248	* Attended transfer
	249	While on a call, tap the Transfer** button.
	250	Select Transfer** to bring up the transfer screen.
	251	Select the transfer mode (Blind is the default): change it to Attended**
	252	Enter the transfer target extension and then press the Transfer** soft key on the right.
	253
23.32	254	* To transfer a call to voicemail
2.6	255	** (((
	256	Press Transfer and then press * and then enter the extension to go to directly to VM
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2.6	258	)))
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23.52	264	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
23.53	265
23.54	266	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.1	267	)))
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2.8	271	----
2.1	272
2.8	273	(% class="row" %)
	274	(((
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	276	(((
3.11	277	= Pick up groups / Hunt groups / Monitored Extensions =
	278
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	280	* Pick up groups
	281	* Hunt groups
	282	* Monitored extensions
	283	)))
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	287	(% class="col-xs-12 col-sm-4" %)
	288	(((
	289	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	290	)))
	291	)))
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	293	----
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	295	(% class="row" %)
	296	(((
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	298	(((
2.8	299	= Call History =
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	301
23.33	302	* View call history:
23.38	303	Tap the Call History** button on the right side of the home screen.
23.6	304	** Initiate a call from the history by tapping the green call or video buttons.
2.8	305	)))
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	310	(((
23.6	311	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.8	312	)))
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2.1	315	----
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	317	(% class="row" %)
	318	(((
	319	(% class="col-xs-12 col-sm-8" %)
	320	(((
2.11	321	= Availability States =
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3.9	324	* Change availability state when OOO or In Meeting
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	329	(% class="col-xs-12 col-sm-4" %)
	330	(((
	331	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	332	)))
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	335	----
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	337	(% class="row" %)
	338	(((
	339	(% class="col-xs-12 col-sm-8" %)
	340	(((
13.5	341	= Checking Voicemail =
2.1	342
23.44	343	When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
2.1	344
23.45	345	* To access your voicemail box:
	346	Swipe to page 2 of the home screen and tap Voicemail.**
	347	All accounts on the phone will ** and the number of voicemails will be displayed.
	348	Tap on the account** to dial into the voicemail box then follow the response to retrieve the voicemails.
	349	**
2.5	350	* To access your voicemail from another extension within the district
	351	* To access your voicemail from off site
2.9	352	* Voicemail indicator
3.12	353	* Voicemail to email
2.1	354	)))
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	358	(% class="col-xs-12 col-sm-4" %)
	359	(((
23.46	360	[[Figure 2. >>image:GS-voicemail.png\|\|alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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	367	(% class="row" %)
	368	(((
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	370	(((
2.5	371	= Phone Settings =
1.1	372
	373
23.34	374	* Disable tap and button sounds
23.39	375	On the home screen, swipe to the second page and tap Settings. Swipe up and tap on Sound.**
	376	* Adjust ringer and alert volumes
	377	* Set ring tones
	378	* Disable touch sounds and tones in Other Settings.
24.2	379	*
	380	* Touch Tones:
	381	** Tap the Home button
	382	** Swipe left to the second page and tap Settings
	383	** Swipe up and tap on Sound
	384	** Tap Other Sounds
	385	**
	386	* Ring Tones
1.1	387	)))
	388
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	390	(% class="col-xs-12 col-sm-4" %)
	391	(((
	392	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	393	)))
	394	)))
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2.1	398	----
1.1	399
2.1	400	(% class="row" %)
	401	(((
	402	(% class="col-xs-12 col-sm-8" %)
	403	(((
13.6	404	= Answering Doorbells =
1.1	405
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2.1	407	Content 3
	408	)))
1.1	409
2.1	410
	411
	412	(% class="col-xs-12 col-sm-4" %)
	413	(((
	414	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	415	)))
	416	)))
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	419	----
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	421	(% class="row" %)
	422	(((
	423	(% class="col-xs-12 col-sm-8" %)
	424	(((
3.9	425	= All Call and Paging/Intercom =
2.1	426
	427
3.9	428	* Page within school
	429	* Page between buildings
2.1	430	)))
	431
	432
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	434	(% class="col-xs-12 col-sm-4" %)
	435	(((
	436	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	437	)))
	438	)))
	439
23.3	440	----
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	442	(% class="row" %)
	443	(((
	444	(% class="col-xs-12 col-sm-8" %)
	445	(((
23.35	446	= Extra =
23.3	447
24.3	448	* E:
	449	* E
23.3	450	)))
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	452
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	454	(% class="col-xs-12 col-sm-4" %)
	455	(((
	456	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	457	)))
	458	)))

Wiki source code of Admin_Directions-GS3350

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