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Wiki source code of Admin_Directions-GS3350

Version 23.9 by Christine Sklareski on 2025/05/22 11:58
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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16 Things to note:
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18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 *
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26 {{box title="**Contents**"}}
27 {{toc/}}
28 {{/box}}
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32 ----
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38 = Place Calls =
39
40 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
41
42 == Multiple ways to Initiate a call: ==
43
44 1. Pick up the handset
45 1. Press the Speaker button on the phone
46 1. Press the Speaker button on the touchscreen
47 1. Press a name in the Speed dial menu on the touchscreen
48 1. Press a name on a button box
49
50 == Place Calls ==
51
52 * **Place a ringing call to an internal extension:**
53 ** Initiate a call
54 ** Use the keypad to enter the extension
55 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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58
59 * **To place a call to an outside phone number**:
60 ** Initiate a call
61 ** Dial 9 (to access the outside line)
62 ** Dial the external phone number
63 ** Press Audio call.
64
65 == Place Emergency Calls ==
66
67 * **To place an emergency 911 call:**
68 ** Initiate a call.
69 ** Dial 911 or 9911.
70 ** Press Audio call.
71
72 * **To place an internal emergency call to alert the office of an issue:**
73 ** Initiate a call.
74 ** Dial your building's internal emergency extension.
75 ** Press Audio call.
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84 (((
85 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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89 ----
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95 == Place Conference Calls ==
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97 (((
98 **To initiate a conference call from the dial screen:**
99 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
100
101 * Bring up the dial screen
102 * Enter the first extension number then press on it on the left panel of the screen
103 * The extension will be added to the dialing field and users can dial another number
104 * When all extensions have been entered, press "Audio Call" or "Video Call"
105
106 * **To initiate a conference call while on a phone call:**
107 ** When the phone is on the call screen, tap on the "Conference" button
108 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
109 ** After the call is established, the conference screen is brought up.
110 ** Tap the "Invite" button to add more members to the conference.
111
112 * **To initiate a conference call from the conference soft key:**
113 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
114
115 === Conference Call Management: ===
116
117 * (((
118 **Attendee management**:
119
120 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
121 * **Mute**: Tap the extension and then click the Mute button.
122 * **Video on**: Tap the extension and tap the Video on button.
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124
125 * **End a conference call:**
126 ** Tap the red handset button to end the call for everyone.
127 ** Individuals who disconnect from the call will exit but all other parties will remain.
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139 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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142 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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153 = Answering Calls =
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155 Caller ID will show who is calling.
156
157 * **To answer a single incoming call**:
158 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
159 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
160
161 * **To answer an incoming call during an active call:**
162 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
163 **
164 * **To pick up a call ringing at another phone in your group**
165 **
166 * **To send a ringing call to voicemail instead of answering**
167 **
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174 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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176 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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186 = Directory, Speed Dials, Favorites, and Button Boxes =
187
188
189 * **Finding extensions in the Directory**:
190 ** Tap the **User** icon on the right side of the home screen
191 ** In the left menu, tap **LDAP**
192 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
193 ** Tap the green phone icon to place a call.
194 **
195 * **Set speed dials:**
196 **
197 * **Favorites**:
198 ** To add extensions to favorites:
199 *** Tap the User icon on the right side of the home screen
200 *** In the left menu, tap Favorites
201 ***
202 * **Button boxes**
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209 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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220 = Call Handling =
221
222
223 * To transfer a call 
224 ** Blind transfer:
225 *** While on a call, tap the Transfer button.
226 *** Select Transfer to bring up the transfer screen.
227 *** Select the transfer mode "Blind" or Attended" (blind is by default)
228 *** Enter the extension.
229 *** Tap on the Transfer softkey.
230 *** The call will transfer to the extension and the phone system will hang up the call.
231 ** Announced transfer
232 * To transfer a call to voicemail
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234 Press Transfer and then press * and then enter the extension to go to directly to VM
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242 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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253 = Pick up groups / Hunt groups / Monitored Extensions =
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256 * Pick up groups
257 * Hunt groups
258 * Monitored extensions
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275 = Call History =
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277
278 * **Find the call history:**
279 ** Tap the Call History button on the right menu of the home screen.
280 ** Initiate a call from the history by tapping the green call or video buttons.
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287 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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297 = Availability States =
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299
300 * Change availability state when OOO or In Meeting
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307 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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317 = Checking Voicemail =
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319
320 * To access your voicemail box
321 * To access your voicemail from another extension within the district
322 * To access your voicemail from off site
323 * Voicemail indicator
324 * Voicemail to email
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331 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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342 = Phone Settings =
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344
345 * Disable tap sounds
346 * Adjust volume:
347 ** Ringer volume
348 ** Call volume
349 ** Mute calls
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356 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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368 = Answering Doorbells =
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371 Content 3
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378 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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389 = All Call and Paging/Intercom =
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391
392 * Page within school
393 * Page between buildings
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400 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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410 = Phone Settings =
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412
413 * Touch Tones
414 * Ring Tones
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421 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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