Wiki source code of Admin_Directions-GS3350

Version 23.8 by Christine Sklareski on 2025/05/22 11:57

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19.7	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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19.2	8
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	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
	11
	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
	19	*
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	24	(% class="col-xs-12 col-sm-4" %)
	25	(((
	26	{{box title="Contents"}}
	27	{{toc/}}
	28	{{/box}}
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	30	)))
	31
	32	----
	33
	34	(% class="row" %)
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23.4	38	= Place Calls =
2.4	39
18.5	40	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	41
17.14	42	== Multiple ways to Initiate a call: ==
11.3	43
	44	1. Pick up the handset
	45	1. Press the Speaker button on the phone
	46	1. Press the Speaker button on the touchscreen
18.3	47	1. Press a name in the Speed dial menu on the touchscreen
	48	1. Press a name on a button box
11.3	49
18.1	50	== Place Calls ==
4.3	51
	52	* Place a ringing call to an internal extension:
13.2	53	** Initiate a call
	54	** Use the keypad to enter the extension
18.9	55	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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	57	(% style="display:none" %)
	58
13.2	59	* To place a call to an outside phone number:
	60	** Initiate a call
18.2	61	** Dial 9 (to access the outside line)
	62	** Dial the external phone number
18.9	63	** Press Audio call.
4.3	64
8.2	65	== Place Emergency Calls ==
4.3	66
9.2	67	* To place an emergency 911 call:
18.6	68	** Initiate a call.
18.7	69	** Dial 911 or 9911.
18.8	70	** Press Audio call.
18.9	71
9.3	72	* To place an internal emergency call to alert the office of an issue:
18.6	73	** Initiate a call.
18.7	74	** Dial your building's internal emergency extension.
18.8	75	** Press Audio call.
4.3	76
15.2	77	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	78
	79	)))
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15.2	81
	82
	83	(% class="col-xs-12 col-sm-4" %)
	84	(((
	85	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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	89	----
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	91	(% class="row" %)
	92	(((
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	94	(((
8.2	95	== Place Conference Calls ==
4.3	96
21.2	97	(((
17.5	98	To initiate a conference call from the dial screen:
13.7	99	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	100
	101	* Bring up the dial screen
15.2	102	* Enter the first extension number then press on it on the left panel of the screen
13.7	103	* The extension will be added to the dialing field and users can dial another number
	104	* When all extensions have been entered, press "Audio Call" or "Video Call"
	105
21.2	106	* To initiate a conference call while on a phone call:
	107	** When the phone is on the call screen, tap on the "Conference" button
	108	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	109	** After the call is established, the conference screen is brought up.
	110	** Tap the "Invite" button to add more members to the conference.
21.1	111
21.2	112	* To initiate a conference call from the conference soft key:
	113	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	114
23.1	115	=== Conference Call Management: ===
21.2	116
23.1	117	* (((
	118	Attendee management:
21.2	119
23.1	120	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	121	* Mute: Tap the extension and then click the Mute button.
	122	* Video on: Tap the extension and tap the Video on button.
	123	)))
	124
21.3	125	* End a conference call:
17.8	126	** Tap the red handset button to end the call for everyone.
	127	** Individuals who disconnect from the call will exit but all other parties will remain.
17.7	128
	129
15.2	130	)))
	131
13.7	132
2.4	133	)))
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15.4	135
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2.4	137	(% class="col-xs-12 col-sm-4" %)
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15.4	139	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.5	141
17.5	142	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	143	)))
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15.4	146
2.4	147	----
	148
	149	(% class="row" %)
	150	(((
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	152	(((
2.1	153	= Answering Calls =
1.1	154
17.2	155	Caller ID will show who is calling.
1.1	156
17.4	157	* To answer a single incoming call:
17.2	158	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	159	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	160
17.9	161	* To answer an incoming call during an active call:
23.2	162	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
17.3	163	**
17.9	164	* To pick up a call ringing at another phone in your group
	165	**
	166	* To send a ringing call to voicemail instead of answering
17.10	167	**
1.1	168	)))
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17.9	174	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	175
17.9	176	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	177	)))
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2.5	180	----
1.1	181
2.5	182	(% class="row" %)
	183	(((
	184	(% class="col-xs-12 col-sm-8" %)
	185	(((
3.10	186	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	187
	188
23.3	189	* Finding extensions in the Directory:
	190	Tap the User** icon on the right side of the home screen
	191	In the left menu, tap LDAP**
17.11	192	** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
17.12	193	** Tap the green phone icon to place a call.
23.2	194	**
23.3	195	* Set speed dials:
17.13	196	**
23.3	197	* Favorites:
17.13	198	** To add extensions to favorites:
	199	*** Tap the User icon on the right side of the home screen
	200	*** In the left menu, tap Favorites
	201	***
23.3	202	* Button boxes
2.5	203	)))
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	207	(% class="col-xs-12 col-sm-4" %)
	208	(((
	209	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	210	)))
	211	)))
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1.1	214	----
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	216	(% class="row" %)
	217	(((
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	219	(((
2.1	220	= Call Handling =
	221
	222
2.5	223	* To transfer a call
23.2	224	** Blind transfer:
	225	*** While on a call, tap the Transfer button.
	226	*** Select Transfer to bring up the transfer screen.
	227	*** Select the transfer mode "Blind" or Attended" (blind is by default)
	228	*** Enter the extension.
	229	*** Tap on the Transfer softkey.
	230	*** The call will transfer to the extension and the phone system will hang up the call.
2.5	231	** Announced transfer
	232	* To transfer a call to voicemail
2.6	233	** (((
	234	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	235	)))
2.6	236	)))
2.1	237
	238
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	240	(% class="col-xs-12 col-sm-4" %)
	241	(((
	242	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	243	)))
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2.8	247	----
2.1	248
2.8	249	(% class="row" %)
	250	(((
	251	(% class="col-xs-12 col-sm-8" %)
	252	(((
3.11	253	= Pick up groups / Hunt groups / Monitored Extensions =
	254
	255
	256	* Pick up groups
	257	* Hunt groups
	258	* Monitored extensions
	259	)))
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	261
	262
	263	(% class="col-xs-12 col-sm-4" %)
	264	(((
	265	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	266	)))
	267	)))
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	269	----
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	271	(% class="row" %)
	272	(((
	273	(% class="col-xs-12 col-sm-8" %)
	274	(((
2.8	275	= Call History =
	276
	277
23.6	278	* Find the call history:
	279	** Tap the Call History button on the right menu of the home screen.
	280	** Initiate a call from the history by tapping the green call or video buttons.
2.8	281	)))
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	283
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	285	(% class="col-xs-12 col-sm-4" %)
	286	(((
23.6	287	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.8	288	)))
	289	)))
	290
2.1	291	----
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	293	(% class="row" %)
	294	(((
	295	(% class="col-xs-12 col-sm-8" %)
	296	(((
2.11	297	= Availability States =
	298
	299
3.9	300	* Change availability state when OOO or In Meeting
2.11	301	)))
	302
	303
	304
	305	(% class="col-xs-12 col-sm-4" %)
	306	(((
	307	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	308	)))
	309	)))
	310
	311	----
	312
	313	(% class="row" %)
	314	(((
	315	(% class="col-xs-12 col-sm-8" %)
	316	(((
13.5	317	= Checking Voicemail =
2.1	318
	319
2.5	320	* To access your voicemail box
	321	* To access your voicemail from another extension within the district
	322	* To access your voicemail from off site
2.9	323	* Voicemail indicator
3.12	324	* Voicemail to email
2.1	325	)))
	326
	327
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	329	(% class="col-xs-12 col-sm-4" %)
	330	(((
	331	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	332	)))
	333	)))
	334
	335
	336	----
	337
	338	(% class="row" %)
	339	(((
	340	(% class="col-xs-12 col-sm-8" %)
	341	(((
2.5	342	= Phone Settings =
1.1	343
	344
2.6	345	* Disable tap sounds
	346	* Adjust volume:
	347	** Ringer volume
	348	** Call volume
	349	** Mute calls
1.1	350	)))
	351
	352
	353
	354	(% class="col-xs-12 col-sm-4" %)
	355	(((
	356	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	357	)))
	358	)))
	359
	360
	361
2.1	362	----
1.1	363
2.1	364	(% class="row" %)
	365	(((
	366	(% class="col-xs-12 col-sm-8" %)
	367	(((
13.6	368	= Answering Doorbells =
1.1	369
	370
2.1	371	Content 3
	372	)))
1.1	373
2.1	374
	375
	376	(% class="col-xs-12 col-sm-4" %)
	377	(((
	378	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	379	)))
	380	)))
	381
	382
	383	----
	384
	385	(% class="row" %)
	386	(((
	387	(% class="col-xs-12 col-sm-8" %)
	388	(((
3.9	389	= All Call and Paging/Intercom =
2.1	390
	391
3.9	392	* Page within school
	393	* Page between buildings
2.1	394	)))
	395
	396
	397
	398	(% class="col-xs-12 col-sm-4" %)
	399	(((
	400	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	401	)))
	402	)))
	403
23.3	404	----
	405
	406	(% class="row" %)
	407	(((
	408	(% class="col-xs-12 col-sm-8" %)
	409	(((
	410	= Phone Settings =
	411
	412
	413	* Touch Tones
	414	* Ring Tones
	415	)))
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	417
	418
	419	(% class="col-xs-12 col-sm-4" %)
	420	(((
	421	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	422	)))
	423	)))

Wiki source code of Admin_Directions-GS3350

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