Wiki source code of Admin_Directions-GS3350

Version 23.54 by Christine Sklareski on 2025/05/22 13:54

version	line-number	content
1.1	1	(% class="row" %)
	2	(((
	3	(% class="col-xs-12 col-sm-8" %)
	4	(((
2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
1.1	7
19.2	8
19.8	9	(% class="wikigeneratedid" %)
	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
	11
	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
23.15	19
	20	Home Screen:
	21
23.28	22	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom.
23.15	23
	24
	25
23.19	26
23.17	27	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	28
23.18	29	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
23.17	30
	31
	32
	33
23.18	34
23.15	35
1.1	36	)))
	37
	38
	39
	40	(% class="col-xs-12 col-sm-4" %)
	41	(((
	42	{{box title="Contents"}}
	43	{{toc/}}
	44	{{/box}}
	45	)))
	46	)))
	47
	48	----
	49
	50	(% class="row" %)
	51	(((
	52	(% class="col-xs-12 col-sm-8" %)
	53	(((
23.4	54	= Place Calls =
2.4	55
18.5	56	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	57
17.14	58	== Multiple ways to Initiate a call: ==
11.3	59
	60	1. Pick up the handset
	61	1. Press the Speaker button on the phone
23.29	62	1. Press the Call button on the touchscreen
23.30	63	1. Press a name in the Speed dial menu on the touchscreen or the button box
	64	1. Find a name in Contacts
11.3	65
18.1	66	== Place Calls ==
4.3	67
	68	* Place a ringing call to an internal extension:
13.2	69	** Initiate a call
	70	** Use the keypad to enter the extension
18.9	71	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	72
	73	(% style="display:none" %)
	74
13.2	75	* To place a call to an outside phone number:
	76	** Initiate a call
18.2	77	** Dial 9 (to access the outside line)
	78	** Dial the external phone number
18.9	79	** Press Audio call.
4.3	80
8.2	81	== Place Emergency Calls ==
4.3	82
9.2	83	* To place an emergency 911 call:
18.6	84	** Initiate a call.
18.7	85	** Dial 911 or 9911.
18.8	86	** Press Audio call.
18.9	87
9.3	88	* To place an internal emergency call to alert the office of an issue:
18.6	89	** Initiate a call.
18.7	90	** Dial your building's internal emergency extension.
18.8	91	** Press Audio call.
4.3	92
15.2	93	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	94
	95	)))
13.4	96
15.2	97
	98
	99	(% class="col-xs-12 col-sm-4" %)
	100	(((
23.31	101	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
15.2	102	)))
	103	)))
	104
	105	----
	106
	107	(% class="row" %)
	108	(((
	109	(% class="col-xs-12 col-sm-8" %)
	110	(((
8.2	111	== Place Conference Calls ==
4.3	112
21.2	113	(((
17.5	114	To initiate a conference call from the dial screen:
13.7	115	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	116
	117	* Bring up the dial screen
15.2	118	* Enter the first extension number then press on it on the left panel of the screen
13.7	119	* The extension will be added to the dialing field and users can dial another number
	120	* When all extensions have been entered, press "Audio Call" or "Video Call"
	121
21.2	122	* To initiate a conference call while on a phone call:
	123	** When the phone is on the call screen, tap on the "Conference" button
	124	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	125	** After the call is established, the conference screen is brought up.
	126	** Tap the "Invite" button to add more members to the conference.
21.1	127
21.2	128	* To initiate a conference call from the conference soft key:
	129	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	130
23.1	131	=== Conference Call Management: ===
21.2	132
23.1	133	* (((
	134	Attendee management:
21.2	135
23.1	136	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	137	* Mute: Tap the extension and then click the Mute button.
	138	* Video on: Tap the extension and tap the Video on button.
	139	)))
	140
21.3	141	* End a conference call:
17.8	142	** Tap the red handset button to end the call for everyone.
	143	** Individuals who disconnect from the call will exit but all other parties will remain.
17.7	144
	145
15.2	146	)))
	147
13.7	148
2.4	149	)))
	150
15.4	151
	152
2.4	153	(% class="col-xs-12 col-sm-4" %)
	154	(((
15.4	155	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	156
15.5	157
17.5	158	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	159	)))
	160	)))
	161
15.4	162
2.4	163	----
	164
	165	(% class="row" %)
	166	(((
	167	(% class="col-xs-12 col-sm-8" %)
	168	(((
2.1	169	= Answering Calls =
1.1	170
17.2	171	Caller ID will show who is calling.
1.1	172
17.4	173	* To answer a single incoming call:
17.2	174	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	175	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	176
17.9	177	* To answer an incoming call during an active call:
23.9	178	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	179	**
17.9	180	* To pick up a call ringing at another phone in your group
	181	**
	182	* To send a ringing call to voicemail instead of answering
17.10	183	**
1.1	184	)))
	185
	186
	187
	188	(% class="col-xs-12 col-sm-4" %)
	189	(((
17.9	190	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	191
17.9	192	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	193	)))
	194	)))
	195
2.5	196	----
1.1	197
2.5	198	(% class="row" %)
	199	(((
	200	(% class="col-xs-12 col-sm-8" %)
	201	(((
23.37	202	= Directory, Contacts list, and Button boxes =
2.5	203
	204
23.40	205	* Finding extensions in the directory:
23.3	206	Tap the User** icon on the right side of the home screen
	207	In the left menu, tap LDAP**
23.11	208	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	209	Tap the green phone** icon to place a call.
23.12	210
23.13	211	* Frequently called contact list:
23.11	212	Tap the User** icon on the right side of the home screen
	213	In the left menu, tap LDAP**
	214	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	215	Tap the Download** button to save the extension to the contact list.
23.49	216	Find your downloaded contacts in the Contacts** menu on the left side of the User screen.
23.14	217
23.3	218	* Button boxes
2.5	219	)))
	220
	221
	222
	223	(% class="col-xs-12 col-sm-4" %)
	224	(((
	225	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	226	)))
	227	)))
	228
	229
1.1	230	----
	231
	232	(% class="row" %)
	233	(((
	234	(% class="col-xs-12 col-sm-8" %)
	235	(((
2.1	236	= Call Handling =
	237
	238
23.32	239	* To transfer a call
	240	Blind transfer:**
23.41	241	* While on a call, tap the Transfer** button.
	242	* Select Transfer** to bring up the transfer screen.
	243	* Select the transfer mode "Blind**" (blind is the default)
23.2	244	*** Enter the extension.
23.41	245	* Tap on the Transfer** softkey.
23.2	246	*** The call will transfer to the extension and the phone system will hang up the call.
23.53	247
	248
	249	* Attended transfer
	250	While on a call, tap the Transfer** button.
	251	Select Transfer** to bring up the transfer screen.
	252	Select the transfer mode (Blind is the default): change it to Attended**
	253	Enter the transfer target extension and then press the Transfer** soft key on the right.
	254
	255
23.32	256	* To transfer a call to voicemail
2.6	257	** (((
	258	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	259	)))
2.6	260	)))
2.1	261
	262
	263
	264	(% class="col-xs-12 col-sm-4" %)
	265	(((
23.52	266	[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png\|\|alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
23.53	267
23.54	268	[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png\|\|alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.1	269	)))
	270	)))
	271
	272
2.8	273	----
2.1	274
2.8	275	(% class="row" %)
	276	(((
	277	(% class="col-xs-12 col-sm-8" %)
	278	(((
3.11	279	= Pick up groups / Hunt groups / Monitored Extensions =
	280
	281
	282	* Pick up groups
	283	* Hunt groups
	284	* Monitored extensions
	285	)))
	286
	287
	288
	289	(% class="col-xs-12 col-sm-4" %)
	290	(((
	291	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	292	)))
	293	)))
	294
	295	----
	296
	297	(% class="row" %)
	298	(((
	299	(% class="col-xs-12 col-sm-8" %)
	300	(((
2.8	301	= Call History =
	302
	303
23.33	304	* View call history:
23.38	305	Tap the Call History** button on the right side of the home screen.
23.6	306	** Initiate a call from the history by tapping the green call or video buttons.
2.8	307	)))
	308
	309
	310
	311	(% class="col-xs-12 col-sm-4" %)
	312	(((
23.6	313	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.8	314	)))
	315	)))
	316
2.1	317	----
	318
	319	(% class="row" %)
	320	(((
	321	(% class="col-xs-12 col-sm-8" %)
	322	(((
2.11	323	= Availability States =
	324
	325
3.9	326	* Change availability state when OOO or In Meeting
2.11	327	)))
	328
	329
	330
	331	(% class="col-xs-12 col-sm-4" %)
	332	(((
	333	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	334	)))
	335	)))
	336
	337	----
	338
	339	(% class="row" %)
	340	(((
	341	(% class="col-xs-12 col-sm-8" %)
	342	(((
13.5	343	= Checking Voicemail =
2.1	344
23.44	345	When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
2.1	346
23.45	347	* To access your voicemail box:
	348	Swipe to page 2 of the home screen and tap Voicemail.**
	349	All accounts on the phone will ** and the number of voicemails will be displayed.
	350	Tap on the account** to dial into the voicemail box then follow the response to retrieve the voicemails.
	351	**
2.5	352	* To access your voicemail from another extension within the district
	353	* To access your voicemail from off site
2.9	354	* Voicemail indicator
3.12	355	* Voicemail to email
2.1	356	)))
	357
	358
	359
	360	(% class="col-xs-12 col-sm-4" %)
	361	(((
23.46	362	[[Figure 2. >>image:GS-voicemail.png\|\|alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.1	363	)))
	364	)))
	365
	366
	367	----
	368
	369	(% class="row" %)
	370	(((
	371	(% class="col-xs-12 col-sm-8" %)
	372	(((
2.5	373	= Phone Settings =
1.1	374
	375
23.34	376	* Disable tap and button sounds
23.39	377	On the home screen, swipe to the second page and tap Settings. Swipe up and tap on Sound.**
	378	* Adjust ringer and alert volumes
	379	* Set ring tones
	380	* Disable touch sounds and tones in Other Settings.
1.1	381	)))
	382
	383
	384	(% class="col-xs-12 col-sm-4" %)
	385	(((
	386	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	387	)))
	388	)))
	389
	390
	391
2.1	392	----
1.1	393
2.1	394	(% class="row" %)
	395	(((
	396	(% class="col-xs-12 col-sm-8" %)
	397	(((
13.6	398	= Answering Doorbells =
1.1	399
	400
2.1	401	Content 3
	402	)))
1.1	403
2.1	404
	405
	406	(% class="col-xs-12 col-sm-4" %)
	407	(((
	408	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	409	)))
	410	)))
	411
	412
	413	----
	414
	415	(% class="row" %)
	416	(((
	417	(% class="col-xs-12 col-sm-8" %)
	418	(((
3.9	419	= All Call and Paging/Intercom =
2.1	420
	421
3.9	422	* Page within school
	423	* Page between buildings
2.1	424	)))
	425
	426
	427
	428	(% class="col-xs-12 col-sm-4" %)
	429	(((
	430	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	431	)))
	432	)))
	433
23.3	434	----
	435
	436	(% class="row" %)
	437	(((
	438	(% class="col-xs-12 col-sm-8" %)
	439	(((
23.35	440	= Extra =
23.3	441
23.35	442
23.3	443	)))
	444
	445
	446
	447	(% class="col-xs-12 col-sm-4" %)
	448	(((
	449	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	450	)))
	451	)))

Wiki source code of Admin_Directions-GS3350

Search

Quick Links

Navigation

Child Pages

Backlinks