Skip to Content

Wiki source code of Admin_Directions-GS3350

Version 23.52 by Christine Sklareski on 2025/05/22 13:52
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HPlacingCalls" %)
6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7
8
9 (% class="wikigeneratedid" %)
10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11
12
13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14
15
16 Things to note:
17
18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19
20
21 **Home Screen:**
22
23 The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24
25
26
27
28 The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29
30 [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31
32
33
34
35
36
37 )))
38
39
40
41 (% class="col-xs-12 col-sm-4" %)
42 (((
43 {{box title="**Contents**"}}
44 {{toc/}}
45 {{/box}}
46 )))
47 )))
48
49 ----
50
51 (% class="row" %)
52 (((
53 (% class="col-xs-12 col-sm-8" %)
54 (((
55 = Place Calls =
56
57 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58
59 == Multiple ways to Initiate a call: ==
60
61 1. Pick up the handset
62 1. Press the Speaker button on the phone
63 1. Press the Call button on the touchscreen
64 1. Press a name in the Speed dial menu on the touchscreen or the button box
65 1. Find a name in Contacts
66
67 == Place Calls ==
68
69 * **Place a ringing call to an internal extension:**
70 ** Initiate a call
71 ** Use the keypad to enter the extension
72 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73
74 (% style="display:none" %)
75
76 * **To place a call to an outside phone number**:
77 ** Initiate a call
78 ** Dial 9 (to access the outside line)
79 ** Dial the external phone number
80 ** Press Audio call.
81
82 == Place Emergency Calls ==
83
84 * **To place an emergency 911 call:**
85 ** Initiate a call.
86 ** Dial 911 or 9911.
87 ** Press Audio call.
88
89 * **To place an internal emergency call to alert the office of an issue:**
90 ** Initiate a call.
91 ** Dial your building's internal emergency extension.
92 ** Press Audio call.
93
94 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95
96 )))
97
98
99
100 (% class="col-xs-12 col-sm-4" %)
101 (((
102 [[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 )))
104 )))
105
106 ----
107
108 (% class="row" %)
109 (((
110 (% class="col-xs-12 col-sm-8" %)
111 (((
112 == Place Conference Calls ==
113
114 (((
115 **To initiate a conference call from the dial screen:**
116 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117
118 * Bring up the dial screen
119 * Enter the first extension number then press on it on the left panel of the screen
120 * The extension will be added to the dialing field and users can dial another number
121 * When all extensions have been entered, press "Audio Call" or "Video Call"
122
123 * **To initiate a conference call while on a phone call:**
124 ** When the phone is on the call screen, tap on the "Conference" button
125 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 ** After the call is established, the conference screen is brought up.
127 ** Tap the "Invite" button to add more members to the conference.
128
129 * **To initiate a conference call from the conference soft key:**
130 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131
132 === Conference Call Management: ===
133
134 * (((
135 **Attendee management**:
136
137 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 * **Mute**: Tap the extension and then click the Mute button.
139 * **Video on**: Tap the extension and tap the Video on button.
140 )))
141
142 * **End a conference call:**
143 ** Tap the red handset button to end the call for everyone.
144 ** Individuals who disconnect from the call will exit but all other parties will remain.
145
146
147 )))
148
149
150 )))
151
152
153
154 (% class="col-xs-12 col-sm-4" %)
155 (((
156 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157
158
159 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 )))
161 )))
162
163
164 ----
165
166 (% class="row" %)
167 (((
168 (% class="col-xs-12 col-sm-8" %)
169 (((
170 = Answering Calls =
171
172 Caller ID will show who is calling.
173
174 * **To answer a single incoming call**:
175 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177
178 * **To answer an incoming call during an active call:**
179 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 **
181 * **To pick up a call ringing at another phone in your group**
182 **
183 * **To send a ringing call to voicemail instead of answering**
184 **
185 )))
186
187
188
189 (% class="col-xs-12 col-sm-4" %)
190 (((
191 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192
193 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
194 )))
195 )))
196
197 ----
198
199 (% class="row" %)
200 (((
201 (% class="col-xs-12 col-sm-8" %)
202 (((
203 = Directory, Contacts list, and Button boxes =
204
205
206 * **Finding extensions in the directory**:
207 ** Tap the **User** icon on the right side of the home screen
208 ** In the left menu, tap **LDAP**
209 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 ** Tap the **green** **phone** icon to place a call.
211
212
213 * **Frequently called contact list**:
214 ** Tap the **User** icon on the right side of the home screen
215 ** In the left menu, tap **LDAP**
216 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 ** Tap the **Download** button to save the extension to the contact list.
218 ** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
219
220
221 * **Button boxes**
222 )))
223
224
225
226 (% class="col-xs-12 col-sm-4" %)
227 (((
228 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
229 )))
230 )))
231
232
233 ----
234
235 (% class="row" %)
236 (((
237 (% class="col-xs-12 col-sm-8" %)
238 (((
239 = Call Handling =
240
241
242 * **To transfer a call **
243 ** **Blind transfer:**
244 *** While on a call, tap the **Transfer** button.
245 *** Select **Transfer** to bring up the transfer screen.
246 *** Select the transfer mode "**Blind**" (blind is the default)
247 *** Enter the extension.
248 *** Tap on the **Transfer** softkey.
249 *** The call will transfer to the extension and the phone system will hang up the call.
250 ** **Attended transfer**
251 *** While on a call, tap the **Transfer** button.
252 *** Select **Transfer** to bring up the transfer screen.
253 *** Select the transfer mode (Blind is the default): change it to **Attended**
254 *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 ***
256 * **To transfer a call to voicemail**
257 ** (((
258 Press Transfer and then press * and then enter the extension to go to directly to VM
259 )))
260 )))
261
262
263
264 (% class="col-xs-12 col-sm-4" %)
265 (((
266 [[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 )))
268 )))
269
270
271 ----
272
273 (% class="row" %)
274 (((
275 (% class="col-xs-12 col-sm-8" %)
276 (((
277 = Pick up groups / Hunt groups / Monitored Extensions =
278
279
280 * Pick up groups
281 * Hunt groups
282 * Monitored extensions
283 )))
284
285
286
287 (% class="col-xs-12 col-sm-4" %)
288 (((
289 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
290 )))
291 )))
292
293 ----
294
295 (% class="row" %)
296 (((
297 (% class="col-xs-12 col-sm-8" %)
298 (((
299 = Call History =
300
301
302 * **View call history:**
303 ** Tap the **Call History** button on the right side of the home screen.
304 ** Initiate a call from the history by tapping the green call or video buttons.
305 )))
306
307
308
309 (% class="col-xs-12 col-sm-4" %)
310 (((
311 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
312 )))
313 )))
314
315 ----
316
317 (% class="row" %)
318 (((
319 (% class="col-xs-12 col-sm-8" %)
320 (((
321 = Availability States =
322
323
324 * Change availability state when OOO or In Meeting
325 )))
326
327
328
329 (% class="col-xs-12 col-sm-4" %)
330 (((
331 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
332 )))
333 )))
334
335 ----
336
337 (% class="row" %)
338 (((
339 (% class="col-xs-12 col-sm-8" %)
340 (((
341 = Checking Voicemail =
342
343 When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
344
345 * To access your voicemail box:
346 ** Swipe to page 2 of the home screen and tap **Voicemail.**
347 ** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 ** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 **
350 * To access your voicemail from another extension within the district
351 * To access your voicemail from off site
352 * Voicemail indicator
353 * Voicemail to email
354 )))
355
356
357
358 (% class="col-xs-12 col-sm-4" %)
359 (((
360 [[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
361 )))
362 )))
363
364
365 ----
366
367 (% class="row" %)
368 (((
369 (% class="col-xs-12 col-sm-8" %)
370 (((
371 = Phone Settings =
372
373
374 * Disable tap and button sounds
375 ** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 * Adjust ringer and alert volumes
377 * Set ring tones
378 * Disable touch sounds and tones in **Other Settings.**
379 )))
380
381
382 (% class="col-xs-12 col-sm-4" %)
383 (((
384 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
385 )))
386 )))
387
388
389
390 ----
391
392 (% class="row" %)
393 (((
394 (% class="col-xs-12 col-sm-8" %)
395 (((
396 = Answering Doorbells =
397
398
399 Content 3
400 )))
401
402
403
404 (% class="col-xs-12 col-sm-4" %)
405 (((
406 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
407 )))
408 )))
409
410
411 ----
412
413 (% class="row" %)
414 (((
415 (% class="col-xs-12 col-sm-8" %)
416 (((
417 = All Call and Paging/Intercom =
418
419
420 * Page within school
421 * Page between buildings
422 )))
423
424
425
426 (% class="col-xs-12 col-sm-4" %)
427 (((
428 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
429 )))
430 )))
431
432 ----
433
434 (% class="row" %)
435 (((
436 (% class="col-xs-12 col-sm-8" %)
437 (((
438 = Extra =
439
440
441 )))
442
443
444
445 (% class="col-xs-12 col-sm-4" %)
446 (((
447 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
448 )))
449 )))