Wiki source code of Admin_Directions-GS3350

Version 23.37 by Christine Sklareski on 2025/05/22 12:33

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23.36	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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	12
19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
23.8	14
	15
	16	Things to note:
	17
23.23	18	* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
23.15	19
	20
	21	Home Screen:
	22
23.28	23	The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom.
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23.19	27
23.17	28	The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
	29
23.18	30	[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png\|\|alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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1.1	37	)))
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	43	{{box title="Contents"}}
	44	{{toc/}}
	45	{{/box}}
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	47	)))
	48
	49	----
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	51	(% class="row" %)
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	53	(% class="col-xs-12 col-sm-8" %)
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23.4	55	= Place Calls =
2.4	56
18.5	57	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	58
17.14	59	== Multiple ways to Initiate a call: ==
11.3	60
	61	1. Pick up the handset
	62	1. Press the Speaker button on the phone
23.29	63	1. Press the Call button on the touchscreen
23.30	64	1. Press a name in the Speed dial menu on the touchscreen or the button box
	65	1. Find a name in Contacts
11.3	66
18.1	67	== Place Calls ==
4.3	68
	69	* Place a ringing call to an internal extension:
13.2	70	** Initiate a call
	71	** Use the keypad to enter the extension
18.9	72	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	73
	74	(% style="display:none" %)
	75
13.2	76	* To place a call to an outside phone number:
	77	** Initiate a call
18.2	78	** Dial 9 (to access the outside line)
	79	** Dial the external phone number
18.9	80	** Press Audio call.
4.3	81
8.2	82	== Place Emergency Calls ==
4.3	83
9.2	84	* To place an emergency 911 call:
18.6	85	** Initiate a call.
18.7	86	** Dial 911 or 9911.
18.8	87	** Press Audio call.
18.9	88
9.3	89	* To place an internal emergency call to alert the office of an issue:
18.6	90	** Initiate a call.
18.7	91	** Dial your building's internal emergency extension.
18.8	92	** Press Audio call.
4.3	93
15.2	94	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
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	96	)))
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15.2	98
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	100	(% class="col-xs-12 col-sm-4" %)
	101	(((
23.31	102	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
15.2	103	)))
	104	)))
	105
	106	----
	107
	108	(% class="row" %)
	109	(((
	110	(% class="col-xs-12 col-sm-8" %)
	111	(((
8.2	112	== Place Conference Calls ==
4.3	113
21.2	114	(((
17.5	115	To initiate a conference call from the dial screen:
13.7	116	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	117
	118	* Bring up the dial screen
15.2	119	* Enter the first extension number then press on it on the left panel of the screen
13.7	120	* The extension will be added to the dialing field and users can dial another number
	121	* When all extensions have been entered, press "Audio Call" or "Video Call"
	122
21.2	123	* To initiate a conference call while on a phone call:
	124	** When the phone is on the call screen, tap on the "Conference" button
	125	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	126	** After the call is established, the conference screen is brought up.
	127	** Tap the "Invite" button to add more members to the conference.
21.1	128
21.2	129	* To initiate a conference call from the conference soft key:
	130	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	131
23.1	132	=== Conference Call Management: ===
21.2	133
23.1	134	* (((
	135	Attendee management:
21.2	136
23.1	137	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	138	* Mute: Tap the extension and then click the Mute button.
	139	* Video on: Tap the extension and tap the Video on button.
	140	)))
	141
21.3	142	* End a conference call:
17.8	143	** Tap the red handset button to end the call for everyone.
	144	** Individuals who disconnect from the call will exit but all other parties will remain.
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	146
15.2	147	)))
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2.4	150	)))
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2.4	154	(% class="col-xs-12 col-sm-4" %)
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15.4	156	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.5	158
17.5	159	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	160	)))
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15.4	163
2.4	164	----
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	166	(% class="row" %)
	167	(((
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	169	(((
2.1	170	= Answering Calls =
1.1	171
17.2	172	Caller ID will show who is calling.
1.1	173
17.4	174	* To answer a single incoming call:
17.2	175	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	176	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	177
17.9	178	* To answer an incoming call during an active call:
23.9	179	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
17.3	180	**
17.9	181	* To pick up a call ringing at another phone in your group
	182	**
	183	* To send a ringing call to voicemail instead of answering
17.10	184	**
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	189	(% class="col-xs-12 col-sm-4" %)
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17.9	191	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	192
17.9	193	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	194	)))
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2.5	197	----
1.1	198
2.5	199	(% class="row" %)
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23.37	203	= Directory, Contacts list, and Button boxes =
2.5	204
	205
23.3	206	* Finding extensions in the Directory:
	207	Tap the User** icon on the right side of the home screen
	208	In the left menu, tap LDAP**
23.11	209	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	210	Tap the green phone** icon to place a call.
23.12	211
	212
23.13	213	* Frequently called contact list:
23.11	214	Tap the User** icon on the right side of the home screen
	215	In the left menu, tap LDAP**
	216	Tap the search bar** at the top of the screen and use the on-screen keyboard to search for a user.
	217	Tap the Download** button to save the extension to the contact list.
23.14	218
	219
23.3	220	* Button boxes
2.5	221	)))
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	225	(% class="col-xs-12 col-sm-4" %)
	226	(((
	227	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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1.1	232	----
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	234	(% class="row" %)
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2.1	238	= Call Handling =
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	240
23.32	241	* To transfer a call
	242	Blind transfer:**
23.2	243	*** While on a call, tap the Transfer button.
	244	*** Select Transfer to bring up the transfer screen.
	245	*** Select the transfer mode "Blind" or Attended" (blind is by default)
	246	*** Enter the extension.
	247	*** Tap on the Transfer softkey.
	248	*** The call will transfer to the extension and the phone system will hang up the call.
23.32	249	Announced transfer**
	250	* To transfer a call to voicemail
2.6	251	** (((
	252	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	253	)))
2.6	254	)))
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	256
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	258	(% class="col-xs-12 col-sm-4" %)
	259	(((
	260	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	261	)))
	262	)))
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2.8	265	----
2.1	266
2.8	267	(% class="row" %)
	268	(((
	269	(% class="col-xs-12 col-sm-8" %)
	270	(((
3.11	271	= Pick up groups / Hunt groups / Monitored Extensions =
	272
	273
	274	* Pick up groups
	275	* Hunt groups
	276	* Monitored extensions
	277	)))
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	279
	280
	281	(% class="col-xs-12 col-sm-4" %)
	282	(((
	283	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	284	)))
	285	)))
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	287	----
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	289	(% class="row" %)
	290	(((
	291	(% class="col-xs-12 col-sm-8" %)
	292	(((
2.8	293	= Call History =
	294
	295
23.33	296	* View call history:
	297	Tap the Call History** button on the right menu of the home screen.
23.6	298	** Initiate a call from the history by tapping the green call or video buttons.
2.8	299	)))
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	303	(% class="col-xs-12 col-sm-4" %)
	304	(((
23.6	305	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.8	306	)))
	307	)))
	308
2.1	309	----
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	311	(% class="row" %)
	312	(((
	313	(% class="col-xs-12 col-sm-8" %)
	314	(((
2.11	315	= Availability States =
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3.9	318	* Change availability state when OOO or In Meeting
2.11	319	)))
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	321
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	323	(% class="col-xs-12 col-sm-4" %)
	324	(((
	325	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	326	)))
	327	)))
	328
	329	----
	330
	331	(% class="row" %)
	332	(((
	333	(% class="col-xs-12 col-sm-8" %)
	334	(((
13.5	335	= Checking Voicemail =
2.1	336
	337
2.5	338	* To access your voicemail box
	339	* To access your voicemail from another extension within the district
	340	* To access your voicemail from off site
2.9	341	* Voicemail indicator
3.12	342	* Voicemail to email
2.1	343	)))
	344
	345
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	347	(% class="col-xs-12 col-sm-4" %)
	348	(((
	349	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	350	)))
	351	)))
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	353
	354	----
	355
	356	(% class="row" %)
	357	(((
	358	(% class="col-xs-12 col-sm-8" %)
	359	(((
2.5	360	= Phone Settings =
1.1	361
	362
23.34	363	* Disable tap and button sounds
2.6	364	* Adjust volume:
	365	** Ringer volume
	366	** Call volume
	367	** Mute calls
23.35	368	* Ring tones
1.1	369	)))
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	371
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	373	(% class="col-xs-12 col-sm-4" %)
	374	(((
	375	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	376	)))
	377	)))
	378
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2.1	381	----
1.1	382
2.1	383	(% class="row" %)
	384	(((
	385	(% class="col-xs-12 col-sm-8" %)
	386	(((
13.6	387	= Answering Doorbells =
1.1	388
	389
2.1	390	Content 3
	391	)))
1.1	392
2.1	393
	394
	395	(% class="col-xs-12 col-sm-4" %)
	396	(((
	397	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	398	)))
	399	)))
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	402	----
	403
	404	(% class="row" %)
	405	(((
	406	(% class="col-xs-12 col-sm-8" %)
	407	(((
3.9	408	= All Call and Paging/Intercom =
2.1	409
	410
3.9	411	* Page within school
	412	* Page between buildings
2.1	413	)))
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	415
	416
	417	(% class="col-xs-12 col-sm-4" %)
	418	(((
	419	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	420	)))
	421	)))
	422
23.3	423	----
	424
	425	(% class="row" %)
	426	(((
	427	(% class="col-xs-12 col-sm-8" %)
	428	(((
23.35	429	= Extra =
23.3	430
23.35	431
23.3	432	)))
	433
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	435
	436	(% class="col-xs-12 col-sm-4" %)
	437	(((
	438	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	439	)))
	440	)))

Wiki source code of Admin_Directions-GS3350

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