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Wiki source code of Admin_Directions-GS3350

Version 23.3 by Christine Sklareski on 2025/05/22 11:11
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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20 {{box title="**Contents**"}}
21 {{toc/}}
22 {{/box}}
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26 ----
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32 = **Place Calls** =
33
34 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35
36 == Multiple ways to Initiate a call: ==
37
38 1. Pick up the handset
39 1. Press the Speaker button on the phone
40 1. Press the Speaker button on the touchscreen
41 1. Press a name in the Speed dial menu on the touchscreen
42 1. Press a name on a button box
43
44 == Place Calls ==
45
46 * **Place a ringing call to an internal extension:**
47 ** Initiate a call
48 ** Use the keypad to enter the extension
49 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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52
53 * **To place a call to an outside phone number**:
54 ** Initiate a call
55 ** Dial 9 (to access the outside line)
56 ** Dial the external phone number
57 ** Press Audio call.
58
59 == Place Emergency Calls ==
60
61 * **To place an emergency 911 call:**
62 ** Initiate a call.
63 ** Dial 911 or 9911.
64 ** Press Audio call.
65
66 * **To place an internal emergency call to alert the office of an issue:**
67 ** Initiate a call.
68 ** Dial your building's internal emergency extension.
69 ** Press Audio call.
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78 (((
79 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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83 ----
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88 (((
89 == Place Conference Calls ==
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91 (((
92 **To initiate a conference call from the dial screen:**
93 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94
95 * Bring up the dial screen
96 * Enter the first extension number then press on it on the left panel of the screen
97 * The extension will be added to the dialing field and users can dial another number
98 * When all extensions have been entered, press "Audio Call" or "Video Call"
99
100 * **To initiate a conference call while on a phone call:**
101 ** When the phone is on the call screen, tap on the "Conference" button
102 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 ** After the call is established, the conference screen is brought up.
104 ** Tap the "Invite" button to add more members to the conference.
105
106 * **To initiate a conference call from the conference soft key:**
107 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
108
109 === Conference Call Management: ===
110
111 * (((
112 **Attendee management**:
113
114 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 * **Mute**: Tap the extension and then click the Mute button.
116 * **Video on**: Tap the extension and tap the Video on button.
117 )))
118
119 * **End a conference call:**
120 ** Tap the red handset button to end the call for everyone.
121 ** Individuals who disconnect from the call will exit but all other parties will remain.
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133 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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136 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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147 = Answering Calls =
148
149 Caller ID will show who is calling.
150
151 * **To answer a single incoming call**:
152 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154
155 * **To answer an incoming call during an active call:**
156 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
157 **
158 * **To pick up a call ringing at another phone in your group**
159 **
160 * **To send a ringing call to voicemail instead of answering**
161 **
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168 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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170 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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174 ----
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179 (((
180 = Directory, Speed Dials, Favorites, and Button Boxes =
181
182
183 * **Finding extensions in the Directory**:
184 ** Tap the **User** icon on the right side of the home screen
185 ** In the left menu, tap **LDAP**
186 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 ** Tap the green phone icon to place a call.
188 **
189 * **Set speed dials:**
190 **
191 * **Favorites**:
192 ** To add extensions to favorites:
193 *** Tap the User icon on the right side of the home screen
194 *** In the left menu, tap Favorites
195 ***
196 * **Button boxes**
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203 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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214 = Call Handling =
215
216
217 * To transfer a call 
218 ** Blind transfer:
219 *** While on a call, tap the Transfer button.
220 *** Select Transfer to bring up the transfer screen.
221 *** Select the transfer mode "Blind" or Attended" (blind is by default)
222 *** Enter the extension.
223 *** Tap on the Transfer softkey.
224 *** The call will transfer to the extension and the phone system will hang up the call.
225 ** Announced transfer
226 * To transfer a call to voicemail
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228 Press Transfer and then press * and then enter the extension to go to directly to VM
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236 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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247 = Pick up groups / Hunt groups / Monitored Extensions =
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250 * Pick up groups
251 * Hunt groups
252 * Monitored extensions
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259 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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269 = Call History =
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272 * Find your call history
273 * Manage call history
274 * Place calls from call history
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281 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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291 = Availability States =
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294 * Change availability state when OOO or In Meeting
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300 (((
301 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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310 (((
311 = Checking Voicemail =
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313
314 * To access your voicemail box
315 * To access your voicemail from another extension within the district
316 * To access your voicemail from off site
317 * Voicemail indicator
318 * Voicemail to email
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325 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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336 = Phone Settings =
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338
339 * Disable tap sounds
340 * Adjust volume:
341 ** Ringer volume
342 ** Call volume
343 ** Mute calls
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350 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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362 = Answering Doorbells =
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365 Content 3
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372 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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383 = All Call and Paging/Intercom =
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386 * Page within school
387 * Page between buildings
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394 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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404 = Phone Settings =
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406
407 * Touch Tones
408 * Ring Tones
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415 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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