Skip to Content

Wiki source code of Admin_Directions-GS3350

Version 23.2 by Christine Sklareski on 2025/05/22 11:03
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HPlacingCalls" %)
6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7
8
9 (% class="wikigeneratedid" %)
10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11
12
13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 )))
15
16
17
18 (% class="col-xs-12 col-sm-4" %)
19 (((
20 {{box title="**Contents**"}}
21 {{toc/}}
22 {{/box}}
23 )))
24 )))
25
26 ----
27
28 (% class="row" %)
29 (((
30 (% class="col-xs-12 col-sm-8" %)
31 (((
32 = **Place Calls** =
33
34 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35
36 == Multiple ways to Initiate a call: ==
37
38 1. Pick up the handset
39 1. Press the Speaker button on the phone
40 1. Press the Speaker button on the touchscreen
41 1. Press a name in the Speed dial menu on the touchscreen
42 1. Press a name on a button box
43
44 == Place Calls ==
45
46 * **Place a ringing call to an internal extension:**
47 ** Initiate a call
48 ** Use the keypad to enter the extension
49 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50
51 (% style="display:none" %)
52
53 * **To place a call to an outside phone number**:
54 ** Initiate a call
55 ** Dial 9 (to access the outside line)
56 ** Dial the external phone number
57 ** Press Audio call.
58
59 == Place Emergency Calls ==
60
61 * **To place an emergency 911 call:**
62 ** Initiate a call.
63 ** Dial 911 or 9911.
64 ** Press Audio call.
65
66 * **To place an internal emergency call to alert the office of an issue:**
67 ** Initiate a call.
68 ** Dial your building's internal emergency extension.
69 ** Press Audio call.
70
71 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72
73 )))
74
75
76
77 (% class="col-xs-12 col-sm-4" %)
78 (((
79 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 )))
81 )))
82
83 ----
84
85 (% class="row" %)
86 (((
87 (% class="col-xs-12 col-sm-8" %)
88 (((
89 == Place Conference Calls ==
90
91 (((
92 **To initiate a conference call from the dial screen:**
93 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94
95 * Bring up the dial screen
96 * Enter the first extension number then press on it on the left panel of the screen
97 * The extension will be added to the dialing field and users can dial another number
98 * When all extensions have been entered, press "Audio Call" or "Video Call"
99
100
101 * **To initiate a conference call while on a phone call:**
102 ** When the phone is on the call screen, tap on the "Conference" button
103 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 ** After the call is established, the conference screen is brought up.
105 ** Tap the "Invite" button to add more members to the conference.
106
107 * **To initiate a conference call from the conference soft key:**
108 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109
110 === Conference Call Management: ===
111
112 * (((
113 **Attendee management**:
114
115 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 * **Mute**: Tap the extension and then click the Mute button.
117 * **Video on**: Tap the extension and tap the Video on button.
118 )))
119
120 * **End a conference call:**
121 ** Tap the red handset button to end the call for everyone.
122 ** Individuals who disconnect from the call will exit but all other parties will remain.
123
124
125 )))
126
127
128 )))
129
130
131
132 (% class="col-xs-12 col-sm-4" %)
133 (((
134 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135
136
137 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
138 )))
139 )))
140
141
142 ----
143
144 (% class="row" %)
145 (((
146 (% class="col-xs-12 col-sm-8" %)
147 (((
148 = Answering Calls =
149
150 Caller ID will show who is calling.
151
152 * **To answer a single incoming call**:
153 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155
156 * **To answer an incoming call during an active call:**
157 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
158 **
159 * **To pick up a call ringing at another phone in your group**
160 **
161 * **To send a ringing call to voicemail instead of answering**
162 **
163 )))
164
165
166
167 (% class="col-xs-12 col-sm-4" %)
168 (((
169 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170
171 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
172 )))
173 )))
174
175 ----
176
177 (% class="row" %)
178 (((
179 (% class="col-xs-12 col-sm-8" %)
180 (((
181 = Directory, Speed Dials, Favorites, and Button Boxes =
182
183
184 * Directory:
185 ** Tap the User icon on the right side of the home screen
186 ** In the left menu, tap LDAP
187 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 ** Tap the green phone icon to place a call.
189 **
190 * Set speed dials:
191 **
192 * Favorites:
193 ** To add extensions to favorites:
194 *** Tap the User icon on the right side of the home screen
195 *** In the left menu, tap Favorites
196 ***
197 * Button boxes
198 )))
199
200
201
202 (% class="col-xs-12 col-sm-4" %)
203 (((
204 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
205 )))
206 )))
207
208
209 ----
210
211 (% class="row" %)
212 (((
213 (% class="col-xs-12 col-sm-8" %)
214 (((
215 = Call Handling =
216
217
218 * To transfer a call 
219 ** Blind transfer:
220 *** While on a call, tap the Transfer button.
221 *** Select Transfer to bring up the transfer screen.
222 *** Select the transfer mode "Blind" or Attended" (blind is by default)
223 *** Enter the extension.
224 *** Tap on the Transfer softkey.
225 *** The call will transfer to the extension and the phone system will hang up the call.
226 ** Announced transfer
227 * To transfer a call to voicemail
228 ** (((
229 Press Transfer and then press * and then enter the extension to go to directly to VM
230 )))
231 )))
232
233
234
235 (% class="col-xs-12 col-sm-4" %)
236 (((
237 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
238 )))
239 )))
240
241
242 ----
243
244 (% class="row" %)
245 (((
246 (% class="col-xs-12 col-sm-8" %)
247 (((
248 = Pick up groups / Hunt groups / Monitored Extensions =
249
250
251 * Pick up groups
252 * Hunt groups
253 * Monitored extensions
254 )))
255
256
257
258 (% class="col-xs-12 col-sm-4" %)
259 (((
260 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
261 )))
262 )))
263
264 ----
265
266 (% class="row" %)
267 (((
268 (% class="col-xs-12 col-sm-8" %)
269 (((
270 = Call History =
271
272
273 * Find your call history
274 * Manage call history
275 * Place calls from call history
276 )))
277
278
279
280 (% class="col-xs-12 col-sm-4" %)
281 (((
282 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
283 )))
284 )))
285
286 ----
287
288 (% class="row" %)
289 (((
290 (% class="col-xs-12 col-sm-8" %)
291 (((
292 = Availability States =
293
294
295 * Change availability state when OOO or In Meeting
296 )))
297
298
299
300 (% class="col-xs-12 col-sm-4" %)
301 (((
302 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
303 )))
304 )))
305
306 ----
307
308 (% class="row" %)
309 (((
310 (% class="col-xs-12 col-sm-8" %)
311 (((
312 = Checking Voicemail =
313
314
315 * To access your voicemail box
316 * To access your voicemail from another extension within the district
317 * To access your voicemail from off site
318 * Voicemail indicator
319 * Voicemail to email
320 )))
321
322
323
324 (% class="col-xs-12 col-sm-4" %)
325 (((
326 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
327 )))
328 )))
329
330
331 ----
332
333 (% class="row" %)
334 (((
335 (% class="col-xs-12 col-sm-8" %)
336 (((
337 = Phone Settings =
338
339
340 * Disable tap sounds
341 * Adjust volume:
342 ** Ringer volume
343 ** Call volume
344 ** Mute calls
345 )))
346
347
348
349 (% class="col-xs-12 col-sm-4" %)
350 (((
351 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
352 )))
353 )))
354
355
356
357 ----
358
359 (% class="row" %)
360 (((
361 (% class="col-xs-12 col-sm-8" %)
362 (((
363 = Answering Doorbells =
364
365
366 Content 3
367 )))
368
369
370
371 (% class="col-xs-12 col-sm-4" %)
372 (((
373 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
374 )))
375 )))
376
377
378 ----
379
380 (% class="row" %)
381 (((
382 (% class="col-xs-12 col-sm-8" %)
383 (((
384 = All Call and Paging/Intercom =
385
386
387 * Page within school
388 * Page between buildings
389 )))
390
391
392
393 (% class="col-xs-12 col-sm-4" %)
394 (((
395 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
396 )))
397 )))
398
399