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Wiki source code of Admin_Directions-GS3350

Version 23.15 by Christine Sklareski on 2025/05/22 12:15
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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15
16 Things to note:
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18 * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
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21 **Home Screen:**
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23 The home screen has speed dials set up on the left side. At the top of the speed dial list will display the user's name and extension who is signed in to the phone.
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34 {{box title="**Contents**"}}
35 {{toc/}}
36 {{/box}}
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40 ----
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46 = Place Calls =
47
48 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
49
50 == Multiple ways to Initiate a call: ==
51
52 1. Pick up the handset
53 1. Press the Speaker button on the phone
54 1. Press the Speaker button on the touchscreen
55 1. Press a name in the Speed dial menu on the touchscreen
56 1. Press a name on a button box
57
58 == Place Calls ==
59
60 * **Place a ringing call to an internal extension:**
61 ** Initiate a call
62 ** Use the keypad to enter the extension
63 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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66
67 * **To place a call to an outside phone number**:
68 ** Initiate a call
69 ** Dial 9 (to access the outside line)
70 ** Dial the external phone number
71 ** Press Audio call.
72
73 == Place Emergency Calls ==
74
75 * **To place an emergency 911 call:**
76 ** Initiate a call.
77 ** Dial 911 or 9911.
78 ** Press Audio call.
79
80 * **To place an internal emergency call to alert the office of an issue:**
81 ** Initiate a call.
82 ** Dial your building's internal emergency extension.
83 ** Press Audio call.
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92 (((
93 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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102 (((
103 == Place Conference Calls ==
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105 (((
106 **To initiate a conference call from the dial screen:**
107 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
108
109 * Bring up the dial screen
110 * Enter the first extension number then press on it on the left panel of the screen
111 * The extension will be added to the dialing field and users can dial another number
112 * When all extensions have been entered, press "Audio Call" or "Video Call"
113
114 * **To initiate a conference call while on a phone call:**
115 ** When the phone is on the call screen, tap on the "Conference" button
116 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
117 ** After the call is established, the conference screen is brought up.
118 ** Tap the "Invite" button to add more members to the conference.
119
120 * **To initiate a conference call from the conference soft key:**
121 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
122
123 === Conference Call Management: ===
124
125 * (((
126 **Attendee management**:
127
128 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
129 * **Mute**: Tap the extension and then click the Mute button.
130 * **Video on**: Tap the extension and tap the Video on button.
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132
133 * **End a conference call:**
134 ** Tap the red handset button to end the call for everyone.
135 ** Individuals who disconnect from the call will exit but all other parties will remain.
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147 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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150 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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161 = Answering Calls =
162
163 Caller ID will show who is calling.
164
165 * **To answer a single incoming call**:
166 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
167 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
168
169 * **To answer an incoming call during an active call:**
170 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
171 **
172 * **To pick up a call ringing at another phone in your group**
173 **
174 * **To send a ringing call to voicemail instead of answering**
175 **
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182 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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184 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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194 = Directory, Speed Dials, Favorites, and Button Boxes =
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196
197 * **Finding extensions in the Directory**:
198 ** Tap the **User** icon on the right side of the home screen
199 ** In the left menu, tap **LDAP**
200 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
201 ** Tap the **green** **phone** icon to place a call.
202
203
204 * **Frequently called contact list**:
205 ** Tap the **User** icon on the right side of the home screen
206 ** In the left menu, tap **LDAP**
207 ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
208 ** Tap the **Download** button to save the extension to the contact list.
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211 * **Button boxes**
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218 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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229 = Call Handling =
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231
232 * To transfer a call 
233 ** Blind transfer:
234 *** While on a call, tap the Transfer button.
235 *** Select Transfer to bring up the transfer screen.
236 *** Select the transfer mode "Blind" or Attended" (blind is by default)
237 *** Enter the extension.
238 *** Tap on the Transfer softkey.
239 *** The call will transfer to the extension and the phone system will hang up the call.
240 ** Announced transfer
241 * To transfer a call to voicemail
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243 Press Transfer and then press * and then enter the extension to go to directly to VM
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251 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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262 = Pick up groups / Hunt groups / Monitored Extensions =
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265 * Pick up groups
266 * Hunt groups
267 * Monitored extensions
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284 = Call History =
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286
287 * **Find the call history:**
288 ** Tap the Call History button on the right menu of the home screen.
289 ** Initiate a call from the history by tapping the green call or video buttons.
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296 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
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306 = Availability States =
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309 * Change availability state when OOO or In Meeting
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316 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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326 = Checking Voicemail =
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329 * To access your voicemail box
330 * To access your voicemail from another extension within the district
331 * To access your voicemail from off site
332 * Voicemail indicator
333 * Voicemail to email
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340 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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351 = Phone Settings =
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353
354 * Disable tap sounds
355 * Adjust volume:
356 ** Ringer volume
357 ** Call volume
358 ** Mute calls
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365 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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377 = Answering Doorbells =
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387 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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398 = All Call and Paging/Intercom =
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401 * Page within school
402 * Page between buildings
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409 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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419 = Phone Settings =
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421
422 * Touch Tones
423 * Ring Tones
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430 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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