Wiki source code of Admin_Directions-GS3350

Version 19.8 by Christine Sklareski on 2025/05/22 10:30

version	line-number	content
1.1	1	(% class="row" %)
	2	(((
	3	(% class="col-xs-12 col-sm-8" %)
	4	(((
2.4	5	(% class="wikigeneratedid" id="HPlacingCalls" %)
19.7	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
1.1	7
19.2	8
19.8	9	(% class="wikigeneratedid" %)
	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
	11
	12
3.4	13	Hardware:
1.1	14
3.2	15
3.11	16	* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
1.1	17	)))
	18
	19
	20
	21	(% class="col-xs-12 col-sm-4" %)
	22	(((
	23	{{box title="Contents"}}
	24	{{toc/}}
	25	{{/box}}
	26	)))
	27	)))
	28
	29	----
	30
	31	(% class="row" %)
	32	(((
	33	(% class="col-xs-12 col-sm-8" %)
	34	(((
8.2	35	= Place Calls =
2.4	36
18.5	37	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	38
17.14	39	== Multiple ways to Initiate a call: ==
11.3	40
	41	1. Pick up the handset
	42	1. Press the Speaker button on the phone
	43	1. Press the Speaker button on the touchscreen
18.3	44	1. Press a name in the Speed dial menu on the touchscreen
	45	1. Press a name on a button box
11.3	46
18.1	47	== Place Calls ==
4.3	48
	49	* Place a ringing call to an internal extension:
13.2	50	** Initiate a call
	51	** Use the keypad to enter the extension
18.9	52	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	53
	54	(% style="display:none" %)
	55
13.2	56	* To place a call to an outside phone number:
	57	** Initiate a call
18.2	58	** Dial 9 (to access the outside line)
	59	** Dial the external phone number
18.9	60	** Press Audio call.
4.3	61
8.2	62	== Place Emergency Calls ==
4.3	63
9.2	64	* To place an emergency 911 call:
18.6	65	** Initiate a call.
18.7	66	** Dial 911 or 9911.
18.8	67	** Press Audio call.
18.9	68
9.3	69	* To place an internal emergency call to alert the office of an issue:
18.6	70	** Initiate a call.
18.7	71	** Dial your building's internal emergency extension.
18.8	72	** Press Audio call.
4.3	73
15.2	74	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	75
	76	)))
13.4	77
15.2	78
	79
	80	(% class="col-xs-12 col-sm-4" %)
	81	(((
	82	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
	83	)))
	84	)))
	85
	86	----
	87
	88	(% class="row" %)
	89	(((
	90	(% class="col-xs-12 col-sm-8" %)
	91	(((
8.2	92	== Place Conference Calls ==
4.3	93
	94	* (((
17.5	95	To initiate a conference call from the dial screen:
13.7	96	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	97
	98	* Bring up the dial screen
15.2	99	* Enter the first extension number then press on it on the left panel of the screen
13.7	100	* The extension will be added to the dialing field and users can dial another number
	101	* When all extensions have been entered, press "Audio Call" or "Video Call"
	102
15.2	103	To initiate a conference call while on a phone call:
	104
17.6	105	* When the phone is on the call screen, tap on the "Conference" button
15.2	106	* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
17.5	107	* After the call is established, the conference screen is brought up.
	108	* Tap the "Invite" button to add more members to the conference.
	109
	110	To initiate a conference call from the conference soft key:
	111
17.6	112	* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.7	113
	114	Conference Call Management:
	115
	116	* Individual management:
	117	** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	118	** Mute: Tap the extension and then click the Mute button.
	119	** Video on: Tap the extension and tap the Video on button.
	120	* End a conference call:
17.8	121	** Tap the red handset button to end the call for everyone.
	122	** Individuals who disconnect from the call will exit but all other parties will remain.
17.7	123
	124
15.2	125	)))
	126
13.7	127
2.4	128	)))
	129
15.4	130
	131
2.4	132	(% class="col-xs-12 col-sm-4" %)
	133	(((
15.4	134	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	135
15.5	136
17.5	137	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
2.4	138	)))
	139	)))
	140
15.4	141
2.4	142	----
	143
	144	(% class="row" %)
	145	(((
	146	(% class="col-xs-12 col-sm-8" %)
	147	(((
2.1	148	= Answering Calls =
1.1	149
17.2	150	Caller ID will show who is calling.
1.1	151
17.4	152	* To answer a single incoming call:
17.2	153	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
17.4	154	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
	155
17.9	156	* To answer an incoming call during an active call:
	157	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
17.3	158	**
17.9	159	* To pick up a call ringing at another phone in your group
	160	**
	161	* To send a ringing call to voicemail instead of answering
17.10	162	**
1.1	163	)))
	164
	165
	166
	167	(% class="col-xs-12 col-sm-4" %)
	168	(((
17.9	169	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	170
17.9	171	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	172	)))
	173	)))
	174
2.5	175	----
1.1	176
2.5	177	(% class="row" %)
	178	(((
	179	(% class="col-xs-12 col-sm-8" %)
	180	(((
3.10	181	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	182
	183
17.10	184	* Directory:
	185	** Tap the User icon on the right side of the home screen
	186	** In the left menu, tap LDAP
17.11	187	** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
17.12	188	** Tap the green phone icon to place a call.
17.13	189	* Set speed dials:
	190	**
	191	* Favorites:
	192	** To add extensions to favorites:
	193	*** Tap the User icon on the right side of the home screen
	194	*** In the left menu, tap Favorites
	195	***
3.10	196	* Button boxes
2.5	197	)))
	198
	199
	200
	201	(% class="col-xs-12 col-sm-4" %)
	202	(((
	203	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	204	)))
	205	)))
	206
	207
1.1	208	----
	209
	210	(% class="row" %)
	211	(((
	212	(% class="col-xs-12 col-sm-8" %)
	213	(((
2.1	214	= Call Handling =
	215
	216
2.5	217	* To transfer a call
	218	** Blind transfer
	219	** Announced transfer
	220	* To transfer a call to voicemail
2.6	221	** (((
	222	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	223	)))
2.6	224	)))
2.1	225
	226
	227
	228	(% class="col-xs-12 col-sm-4" %)
	229	(((
	230	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	231	)))
	232	)))
	233
	234
2.8	235	----
2.1	236
2.8	237	(% class="row" %)
	238	(((
	239	(% class="col-xs-12 col-sm-8" %)
	240	(((
3.11	241	= Pick up groups / Hunt groups / Monitored Extensions =
	242
	243
	244	* Pick up groups
	245	* Hunt groups
	246	* Monitored extensions
	247	)))
	248
	249
	250
	251	(% class="col-xs-12 col-sm-4" %)
	252	(((
	253	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	254	)))
	255	)))
	256
	257	----
	258
	259	(% class="row" %)
	260	(((
	261	(% class="col-xs-12 col-sm-8" %)
	262	(((
2.8	263	= Call History =
	264
	265
2.9	266	* Find your call history
	267	* Manage call history
	268	* Place calls from call history
2.8	269	)))
	270
	271
	272
	273	(% class="col-xs-12 col-sm-4" %)
	274	(((
	275	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	276	)))
	277	)))
	278
2.1	279	----
	280
	281	(% class="row" %)
	282	(((
	283	(% class="col-xs-12 col-sm-8" %)
	284	(((
2.11	285	= Availability States =
	286
	287
3.9	288	* Change availability state when OOO or In Meeting
2.11	289	)))
	290
	291
	292
	293	(% class="col-xs-12 col-sm-4" %)
	294	(((
	295	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	296	)))
	297	)))
	298
	299	----
	300
	301	(% class="row" %)
	302	(((
	303	(% class="col-xs-12 col-sm-8" %)
	304	(((
13.5	305	= Checking Voicemail =
2.1	306
	307
2.5	308	* To access your voicemail box
	309	* To access your voicemail from another extension within the district
	310	* To access your voicemail from off site
2.9	311	* Voicemail indicator
3.12	312	* Voicemail to email
2.1	313	)))
	314
	315
	316
	317	(% class="col-xs-12 col-sm-4" %)
	318	(((
	319	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	320	)))
	321	)))
	322
	323
	324	----
	325
	326	(% class="row" %)
	327	(((
	328	(% class="col-xs-12 col-sm-8" %)
	329	(((
2.5	330	= Phone Settings =
1.1	331
	332
2.6	333	* Disable tap sounds
	334	* Adjust volume:
	335	** Ringer volume
	336	** Call volume
	337	** Mute calls
1.1	338	)))
	339
	340
	341
	342	(% class="col-xs-12 col-sm-4" %)
	343	(((
	344	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	345	)))
	346	)))
	347
	348
	349
2.1	350	----
1.1	351
2.1	352	(% class="row" %)
	353	(((
	354	(% class="col-xs-12 col-sm-8" %)
	355	(((
13.6	356	= Answering Doorbells =
1.1	357
	358
2.1	359	Content 3
	360	)))
1.1	361
2.1	362
	363
	364	(% class="col-xs-12 col-sm-4" %)
	365	(((
	366	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	367	)))
	368	)))
	369
	370
	371	----
	372
	373	(% class="row" %)
	374	(((
	375	(% class="col-xs-12 col-sm-8" %)
	376	(((
3.9	377	= All Call and Paging/Intercom =
2.1	378
	379
3.9	380	* Page within school
	381	* Page between buildings
2.1	382	)))
	383
	384
	385
	386	(% class="col-xs-12 col-sm-4" %)
	387	(((
	388	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	389	)))
	390	)))
	391
1.1	392

Wiki source code of Admin_Directions-GS3350

Search

Quick Links

Navigation

Recently Visited

Child Pages

Backlinks