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Wiki source code of Admin_Directions-GS3350

Version 19.7 by Christine Sklareski on 2025/05/22 10:27
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6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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8
9 Hardware:
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11
12 * [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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19 {{box title="**Contents**"}}
20 {{toc/}}
21 {{/box}}
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25 ----
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31 = **Place Calls** =
32
33 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
34
35 == Multiple ways to Initiate a call: ==
36
37 1. Pick up the handset
38 1. Press the Speaker button on the phone
39 1. Press the Speaker button on the touchscreen
40 1. Press a name in the Speed dial menu on the touchscreen
41 1. Press a name on a button box
42
43 == Place Calls ==
44
45 * **Place a ringing call to an internal extension:**
46 ** Initiate a call
47 ** Use the keypad to enter the extension
48 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
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52 * **To place a call to an outside phone number**:
53 ** Initiate a call
54 ** Dial 9 (to access the outside line)
55 ** Dial the external phone number
56 ** Press Audio call.
57
58 == Place Emergency Calls ==
59
60 * **To place an emergency 911 call:**
61 ** Initiate a call.
62 ** Dial 911 or 9911.
63 ** Press Audio call.
64
65 * **To place an internal emergency call to alert the office of an issue:**
66 ** Initiate a call.
67 ** Dial your building's internal emergency extension.
68 ** Press Audio call.
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77 (((
78 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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82 ----
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87 (((
88 == Place Conference Calls ==
89
90 * (((
91 **To initiate a conference call from the dial screen:**
92 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
93
94 * Bring up the dial screen
95 * Enter the first extension number then press on it on the left panel of the screen
96 * The extension will be added to the dialing field and users can dial another number
97 * When all extensions have been entered, press "Audio Call" or "Video Call"
98
99 **To initiate a conference call while on a phone call:**
100
101 * When the phone is on the call screen, tap on the "Conference" button
102 * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 * After the call is established, the conference screen is brought up.
104 * Tap the "Invite" button to add more members to the conference.
105
106 **To initiate a conference call from the conference soft key:**
107
108 * Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109
110 **Conference Call Management:**
111
112 * Individual management:
113 ** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
114 ** Mute: Tap the extension and then click the Mute button.
115 ** Video on: Tap the extension and tap the Video on button.
116 * End a conference call:
117 ** Tap the red handset button to end the call for everyone.
118 ** Individuals who disconnect from the call will exit but all other parties will remain.
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130 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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133 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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144 = Answering Calls =
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146 Caller ID will show who is calling.
147
148 * **To answer a single incoming call**:
149 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
150 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
151
152 * **To answer an incoming call during an active call:**
153 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
154 **
155 * **To pick up a call ringing at another phone in your group**
156 **
157 * **To send a ringing call to voicemail instead of answering**
158 **
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165 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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167 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
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176 (((
177 = Directory, Speed Dials, Favorites, and Button Boxes =
178
179
180 * Directory:
181 ** Tap the User icon on the right side of the home screen
182 ** In the left menu, tap LDAP
183 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
184 ** Tap the green phone icon to place a call.
185 * Set speed dials:
186 **
187 * Favorites:
188 ** To add extensions to favorites:
189 *** Tap the User icon on the right side of the home screen
190 *** In the left menu, tap Favorites
191 ***
192 * Button boxes
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199 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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209 (((
210 = Call Handling =
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212
213 * To transfer a call 
214 ** Blind transfer
215 ** Announced transfer
216 * To transfer a call to voicemail
217 ** (((
218 Press Transfer and then press * and then enter the extension to go to directly to VM
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225 (((
226 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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237 = Pick up groups / Hunt groups / Monitored Extensions =
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240 * Pick up groups
241 * Hunt groups
242 * Monitored extensions
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248 (((
249 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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253 ----
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258 (((
259 = Call History =
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261
262 * Find your call history
263 * Manage call history
264 * Place calls from call history
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271 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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275 ----
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280 (((
281 = Availability States =
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284 * Change availability state when OOO or In Meeting
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291 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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295 ----
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300 (((
301 = Checking Voicemail =
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303
304 * To access your voicemail box
305 * To access your voicemail from another extension within the district
306 * To access your voicemail from off site
307 * Voicemail indicator
308 * Voicemail to email
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315 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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320 ----
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326 = Phone Settings =
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328
329 * Disable tap sounds
330 * Adjust volume:
331 ** Ringer volume
332 ** Call volume
333 ** Mute calls
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340 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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352 = Answering Doorbells =
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355 Content 3
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362 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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373 = All Call and Paging/Intercom =
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375
376 * Page within school
377 * Page between buildings
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384 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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